Assistant Project Manager
Resume:
Renee Dalton
Lakeland FL ****3
Cell 662-***-****
Home 863-***-****
• Phoenix Industries
Winter Haven, MS 33880
Customer Service Representative
September 17th, 2010 –May 25th, 2011
o Assigned shipping method and dated customer orders using Accellos computer system.
o Printed orders , checked for accuracy and distributed to traffic and warehouse departments.
o Contacted customer regarding any inventory issues and reconciled discrepancies with customer and warehouse.
o Manual entry of weekly customer orders.
o Managed order reports for customers, including shipped order report and inbound receiver report
o Confirmed all EDI transmitted orders same day and notified customer of any shipping issues.
o Confirmed manually entered orders and scanned proof of deliveries to customer.
o Entered all receivers into computer system and distributed all paperwork to the appointment desk and warehouse; including tally sheets and product inbound labels
o Confirmed all inbound product loads into inventory, printed invoicing for customer mailings.
o Prepared various weekly reports for customers upon request
o Maintained shipping supplies for daily Federal Express shipments
• Newlyweds Foods
5980 Hurt Road
Horn Lake MS 38637
Customer Service Representative
Billing Specialist
Traffic Coordinator
November 10th, 2008 – August 13th, 2010
o Researched and entered all freight charges into computer for previous days shipments via AS400 system, scanned and emailed to corporate office
o Prepared and managed order/ ship report for previous day for any discrepancies in shipping quantities. Distributed to customer service representatives.
o Managed all inter-company orders, including research, data entry and follow up.
o Scheduling of all outbound dedicated trucks for Horn Lake plant, including determining appropriate weight and pallet count, contacting carriers by phone or email and scheduling appointments on Microsoft excel spreadsheet.
o Combining all bill of ladings and pack lists to appropriate orders and filing all paperwork
o Entry of PSR’s (product service reports) into lotus notes system for any customer complaints.
o Entry of carrier deviation reports into lotus notes system
o Contacted LTL carriers with daily shipments and logged via excel
• Newlyweds Foods
5980 Hurt Road
Horn Lake MS 38637
Lab/Culinary Assistant, R & D
November 14th, 2007 – November 10th, 2008
o Assisted food scientists in preparation of samples.
o Maintained kitchen area for the R & D lab
o Assisted chef in preparation for customer and other visitor events.
o Purchased and maintained all supplies for lab
o Assisted in pilot plant projects including preparation, display and packaging
• Debo’s Supply Company
208 Tate Street
Senatobia MS 38668
Shipping/Receiving Manager
May 1st, 2006 – November 14th, 2007
o Processed all educational and office supply orders for shipping
o Received all inbound products and ensured accuracy of shipments
o Data entry of orders on Quickbooks Pro software
o Researching pricing for customer quotes
o Prepared manifest for delivery driver
o Follow up and resolution of customer complaints
• Northwest Office and Educational Supplies
214 Main Street
Senatobia, MS 38668
Customer Service/ Data entry
November 2004 –October 2005
o Invoicing and data entry of delivery tickets and in house charge tickets
o Researched transaction history for sales associates and customers
o In charge of monthly maintenance agreements, fax and copier rentals including all write ups, calling on copier counts and inputting data into computer database
o Data entry on Quickbooks Pro accounting software including internal debits/credits on customer accounts, purge statements and customer payments
o Assisting customers on retail office, educational products and furniture questions and purchases
o Cashier
o Ordering and stocking educational books and products for store and display and maintenance of product shelving
• SKC West, Inc
2380 E Walnut Avenue
Fullerton California
Accounts receivable/ Data Entry Clerk
January 2003- October 2003
o Data entry of all delivery, will-call and repair tickets
o Applied credit card payments to customer accounts
o Prepared bank deposits
o Set up of new customer accounts
o Checked pre-packed orders for accuracy
o Insured correct packing and shipping method on delivery orders
o Data entry on Telnet system, including all invoicing, running of accounts receivable/payable reports
o Weekly accounts payable check run
o Mail receipt and delivery to appropriate co-workers
o Maintained customer bankruptcy files
o Created various reports on Microsoft Word and Excel
o Managed files on all invoices and accounts payable receipts
o Collection calls on past due accounts
o Researched customer financial statements
• Northwest Office and Educational Supplies
214 E. Main Street
Senatobia MS 38668
February 1998 – July 2002
Accounts Receivable/Data Entry clerk
o Invoiced all delivery tickets, in house charge tickets, copier repair tickets and service contracts
o Researched transaction history for sales associates and customers
o Compiled and maintained commission, purge, finance charge and transaction reports on Real World accounting software and verified for accuracy
o In charge of monthly maintenance agreements, fax and copier rentals including all write ups, calling on copier counts, and inputting into computer database
o Data entry on Real World accounting software including internal debits/credits on customer accounts, purge statements and customer payments
o Ran monthly statements for tax and tax exempt customers
o Follow up phone collection on past due accounts
o Assisted customers on retail office supply/educational product purchases
o Cashier
o Ordering and stocking educational books for retail store, stocking and maintaining shelves in office supply store
o Answering 4 line phone, filing, faxing for customers and sales representatives
o Call to collect on accounts, post payments to accounts AR
• Connie Zimmerman, Esq.
Irvine CA
September 1992- March 1993
Receptionist
o Answered multi line phone, greeted clients, filed, faxed and copied
o Assisted lawyer in preparation for cases by research and assembling legal documentation
• Miller’s Outpost
Buena Park, CA
June 1989 – September 1992
Women’s Department Manager
o Assisted customers with clothing selection and purchase
o In charge of pricing, arranging and displaying women’s clothing
o Preparation for sale
o Assisted customer with layaways and payments
o Cashier
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