Customer Service Project

Suvi Jain

Email: *******@*****.***

Address: C/O MRR Reddy, H.No 2-42\11\7\3D ,Opposite Kothaguda PO, Kondapur,Hyderabad A.P

Mobile: +91-801-***-****

Personal Details

Father's Name : Mr. Vimal Kumar Jain Date of Birth : 08th Oct 1986

Nationality : Indian Marital status : Single

Languages : English, Hindi Passport Number :G6459387

Job Objective: Ready to take up new challenges and treat learning and professional

development as a lifetime passion.

Work Experience:

3 years of experience in IT industry with diverse roles in the field of Development, Quality Assurance and Analysis for SDLC and Agile methodology.

Worked in “TCS automation lab” where I developed assets and marketed them both internal and external to TCS through presentation and video conferences and convinced various clients.

Have 5 months of experience at client location (SanDiego, US), and got appreciated by clients .

Well-versed in Manual Testing. Well versed in the usage of HP Quality Center.

Well-versed in Automation Testing using Quick test professional and ASTHA .

Well-versed in Performance Testing using HP Load runner.

Excellent Communication and interpersonal skills backed up-by-sound professional ability to work independently as well as a team member.

Good knowledge about Test Quest .

Good knowledge in Telecommunication Domain and strong in analytic and technical skills.

Having 16 months of experience as Team Lead at TCS, Hyderabad since March 2010 to till date.

Education

B.Tech. (Electronics and Communication Engineering) from IET, DAVV INDORE with 73.06 % in 2008.

12th from St.Johns Hr.Sec school Bhopal,M.P with 77.8 %in 2004

10th from St.Thomas Convent school,Begumganj,M.P with 79.00% in 2002

VISA

Business Visa (US)

H1B Visa (US)

Technical Skills

Operating System: Windows

Languages: C, C++

Qualcomm Proprietary Tools: Astha

Test Automation Tools: QTP,QC,Rally,Load Runner, Test Quest

Technical Activities:

Team Leader of Qualcomm Engineering Services team (15 members) at TCS,Hyderabad.

Class representative of initial learning program in TCS

Active Volunteer of FORCES club in college

Certified in ISTQB(International Software Testing Qualifications Board )

Certified in Quality test Professional (Automation testing tool)

Certified in Quality Center (Test Management tool)

Certified in HP Load runner (Performance Testing tool)

Awarded by Best Female Debut award in QUALCOMM(TCS)

WORK EXPERIENCE:

Project 1: QES IT services, Qualcomm (U.S.A)

As a Team-Lead at Tata Consultancy Services from Oct 2009 – Till Date

Environment: Telecom domain – Mobile Computing Platforms,Windows O.S., Test Quest, Rally, WIFI, Satellite and Terrestrial communication white list generation.

Team Size: 20

QES provides end-to-end Fleet management solutions. It transforms the trucks into mobile operations centers and the fleet into a network of terminals. Working with the drivers is transparent and efficient, like they were across the hall instead of across the country. The result is increased productivity, better customer service, and more loaded miles. It includes more than 24 features like Multi-mode terrestrial and Wi-Fi communication standard with optional satellite communication, In-cab intranet access, In-cab training, Text and Macro Messaging etc.

Sending regular status reports to client as well as TCS higher management .

System Study to find out GAPS in Existing Supply Chain.

Evaluate automation Tools to address the Gaps.

Design the integration methodology with the existing systems.

Integration testing and System testing for newly implemented services.

Evaluate the test results .

Automate the existing test cases and create new test cases through ASTHA and Test Quest .

Perform root cause analysis for the identified defects .

Setting up offshore automation Team and managing all new enhancements to the existing product from offshore. Verify the testing done is sufficient and suggest improvements for QA personnel.

Conduct regular team meetings to discuss test automation progress, clarify any queries team members have, resolve any conflicts within the team.

Mentor and train the team members on the new functionalities and business areas.

Project Planning and Risk Management.

Project Monitoring and task assignment to the team members.

Appraise team members and team building activities.

Project 2: Firethorn, Qualcomm (U.S.A)

As a Test-Developer at Tata Consultancy Services from June-2009 to Oct-2009

Environment: Telecom domain – Mobile banking devices, Load Runner ,Visual studio and Microoft Excel.

Team Size: 15

Firethorn Mobile Commerce Platform is the definitive banking, payments and commerce solution for the present and future generation of mobile services.

Conversion of Jython based script into Java based scripts.

Created scripts for the HTTPS protocol scripts.

Handled web-based script and the Java Vusers scripts and maintained in successive releases.

Analysing the Requirements, preparing Test Scenarios and Test scripts.

Preparing Test Data and Executing test cases.

Raising defects and tracking them for closure.

Reporting Project Status & Metrics to the Management.

Performance testing of “Zavers” application (using Load runner).

Build a traceability matrix generation tool for project using Visual studio.

Project 3: Research In motion ,BlackBerry (Canada)

As a Team-member at Tata Consultancy Services from Oct-2008 to May-2009

Environment: Quick Test Professional 9.5, Quality Center 9.2

Team Size: 20

Research In Motion Limited (RIM) is a Canadian wireless device company best known as the developer of the Blackberry smart phone.

Experience with HP Quality Center (QC v 9.2) installation, configuration and usage

Experience with HP Quick Test Professional (QTP v 9.5) installation, configuration and usage

Experience in using QTP 9.5 for Web and Windows

Well versed in creating manual and automated test cases

Contact this candidate