Over 20 years Retail Loss Prevention/Law Enforcement

SUSAN S. KNIGHT-HUEY

_______________________________________________________

***** *** ***** ****

Gold Bar, WA. 98251

Office: 360-***-****

Cellular: 480-***-****

***********@*****.***

OBJECTIVE

I would like to thank you for allowing me this opportunity to leave you with a description of my work history and achievements. I am seeking a Company with growth and opportunity offering a chance for advancement. During the last twenty years, I have been fortunate to have been exposed to Safety and Security, Loss Prevention Administration, Management and Law Enforcement utilizing my interview, investigation, auditing, management, safety, and communication skills.

QUALIFICATIONS

Substantial experience in law enforcement and Retail investigations. Interview and interrogation, investigation, auditing, management, safety and communication skills.

Completed the basic and advanced Interview and Interrogation Techniques courses from Wicklander-Zulawski and Associates.

Within Law Enforcement, I served positions of narcotic K-9 Handler, Accreditation Manager, Field Training Officer, Training Coordinator, and conducted Internal Investigations. In addition to this experience, I have received letters of accommodations from Chandler Police Department, Tolleson Police Department and the Federal Bureau of Investigations. I initiated the K-9 program for the Tolleson Police Department by obtaining the necessary grant, community support and donations for successful implementation. During my first year as a Full-Time Police Officer in 1996, I was elected and awarded Officer of the Year. Continuously earned the Asset Protection Manager of the Month award.

I have earned over seventy-five hours of college credits and working towards a Criminal Justice degree as well as foreign language studies in Spanish.

EXPERIENCE

PetsMart – PetsHotel Manager 17845 Garden Way NE, Unit #11, Woodinville, WA 98072 425-***-**** 03/17/2008 to Present 50+ Hours per week. $38,836.97 to 44,711.97 per year. Supervisor: Nancy Breck – Store Manager. Work Duties: Ensures the health and safety of the pets. Respond with urgency to any situation, including medical issues. Drive to generate sales. Provide excellent customer service. Answering phones, making reservation on the computer and completing paperwork for each guest. Properly process guest transactions. Feeding, administering medication and caring for pets. Cleaning rooms, dishes and laundry. Ensure strict adherence to policies and procedures. Excellent communication skills. Supervision of 28 associates including planning, assigning, and directing work. Monitoring each guest to ensure they are comfortable and have necessities. Order supplies. Walking dogs, conducting playtimes with groups of dogs and spending time with cats. Budget control (payroll, shrink, sales, operating expenses and P & L) People management experience (staffing, scheduling, counseling and motivating employees). Reason for Leaving: Still employed but open to a challenging and rewarding position in Asset Protection as a Manager or higher position.

Senior PetsHotel Associate 40 Hours per week $12.00 Hr. 01/30/2008 to 03/17/2008 Work Duties: Provide leadership and guidance for Pet Care and Guest Service Associates. Respond with urgency to any situation, including medical issues. Answering phones, making reservations on the computer and completing paperwork for each guest. Drive to generate sales. Properly process guest transactions. Feeding, administering medication and caring for pets. Walking dogs, conducting play times with groups of dogs and spending time with cats. Monitoring each guest to ensure they are comfortable and have necessities. Cleaning rooms, dishes and laundry. Reason for Leaving: Promoted to PetsHotel Manager.

Kohl's - Loss Prevention Supervisor 3713 116th Street NE Marysville, WA 98271 360-***-**** 07/12/2007 to 01/12/2008 40 Hours per week. $13.50 per hour. Supervisor: Giselle Xavier - District Loss Prevention Manager. Work Duties: Administers theft prevention program for the store. Develops and implements store awareness programs addressing theft, safety and inventory control. Monitors store’s compliance with company policies and procedures on theft prevention, safety and inventory control. Directs workflow and supervises Loss Prevention Officers. Orientations and trains new Loss Prevention Officers. Assists with hiring of part-time Associates. External and internal theft and investigations. Reason for Leaving: Seeking a more challenging position with advancement opportunities as a Manager or higher position.

Fred Meyer – Loss Prevention Specialist 21045 Bothell-Everett Hwy Bothell, WA 98021 425-***-**** 12/31/2006 to 07/07/2007 40 Hours per week. $10.94 per hour. Supervisor: Kim McClain – Loss Prevention Manager. Work Duties: Inventory, Investigations, and surveillance. Electronic equipment, orientations, operational reviews and audits. Participates in an active and viable store safety/stock shrink committee in Loss Prevention Managers absence. Reason For Leaving: Seeking a management position with more challenging opportunities utilizing my management and loss prevention skills.

Part-Time Teller 11/16/06 to 12/31/2006 16+ hours a week. $10.20 per hour. 18805 State Route 2 Monroe, WA 98272 Work Duties: Maintaining required level of accuracy on all teller transactions. Processing deposits, ordering money from bank, verify pick-ups, count safes, money loans, lottery, Ticket Master, Pharmacy, Deli, Starbucks, checks, Western Union, Fishing and Gaming, Money orders, Stamps, Coupons, WIC, vault set-ups. Excel Spreadsheets, over/short forms, exception reports. Deal with Armor Car personnel. Reconcile registers, reconcile office, Cash Master. Audit, copy and distribute Miscellaneous Transaction Recap, Kroger Controller Pick-up Report, Check/Miscellaneous Recap report, and Tender Count worksheets. Reason For Leaving: Seeking a Loss Prevention position utilizing my experience.

Pure Heaven Scents, L.L.C. – OWNER 42524 May Creek Rd. Gold Bar, WA 98251 360-***-**** F/T 07/05/05 to Present 40+ hours a week Salary varies monthly. Duties: Extensive use of internet for advertising, networking, research and communication. Sales, advertising and marketing to promote the business. Production and sale of natural beauty products. Reason for leaving: Still employed and operate my own business.

HIGHLINE SCHOOL DISTRICT #401 – SECURITY & SAFETY INVESTIGATOR/MANAGER 15675 Ambaum Boulevard SW Burien, WA 98166 206-***-**** F/T 08/01/03 to 07/25/04 40+ hours a week $42,500.00 to $47,819.20 per year. Supervisor: Tony Zeman, Director of Security Duties: Investigate criminal activities, and accidents involving district vehicles, students or staff that occur on district property; observe district facilities and grounds for safety concerns; prepare detailed written reports; coordinate activities involving outside agencies. Review patrol logs; alarm and case reports. Provide input concerning safety aspects involved with remodeling projects. Assists in decision-making; mediates disputes and problems involving students, non-students, staff and parents. Issue criminal trespass warning notices, parking tickets and other vehicle violation notices. Responds in emergency and crisis situations. Responds to fire and intrusion alarms and bomb threats; assists in evaluation and emergency planning. Investigates staff members involved in misconduct and/or criminal behavior. Patrols schools and other district facilities; seeks to avert gang activity, problems associated with racial tension, and fights. Maintains confidentiality of investigative activities and reports. Management of security officers including but not limited to scheduling, reviews and disciplinary actions. Handled Secretary position in their absence. Being second in command I frequently was in charge of handling the District Security & Safety Department in Directors absence. Reason For Leaving: Moved to North Seattle and required to live within 30 minute response time.

AK-CHIN POLICE DEPARTMENT - POLICE OFFICER 47314 W. Farrell Rd. Maricopa, AZ 85239 520-***-**** F/T 01/12/02 to 06/28/02 40+ hours a week $33,089 per year. Supervisor: Chief Henry Pino Work Duties: Enforcement of laws and prevention of crime, patrol, investigations and traffic control. Crime prevention through proactive and reactive community policing. Deal with public having diverse social and economic backgrounds. Analyze situations and adopt quick effective and reasonable courses of action. Operate efficiently under high stress situations. Prepare clear and comprehensive reports and communicate effectively orally and in writing. Handle a diversity of crimes. Work on Indian Reservation with State, Federal and Tribal laws. Field Training Officer training newly hired Police Officers out of the Police Academy. Handled Casino and community investigations. Reason For Leaving: Moved to Washington State.

RESERVE POLICE OFFICER - Hours varied 06/01/01 to 01/12/02 Volunteer and contract paid to handle Internal Investigations. Supervisor: Chief Henry Pino. Work Duties: All duties the same as Police Officer and in addition, contracted to conduct Internal Investigations at salary of a Police Officer.

POLICE OFFICER 40+ hours per week 09/16/99 to 06/01/01 $32,200 to $34,070 Work Duties: Same duties as those above. Held positions of Training Coordinator, Field Training Officer, and Accreditation Manager. Reason For Leaving: Start own business with Husband.

TRANSPORT CATEGORY AIRCRAFT SERVICES, INC. - AVIATION CONSULTANT/PRESIDENT, SELF-EMPLOYED - PO Box 610 Gilbert, AZ 85299-0610 480-***-**** F/T 06/01/01 to 01/12/02 Varied Hours $525.00 day (Worked as Husband/Wife team). Aircraft records auditing involving aircraft maintenance records preparation/review for aircraft certification (Import/Export), Airworthiness Directive Program audit/evaluation, Hard time/Life limited program audit/evaluations, HMV documentation audits for air carrier program compliance. Quality Control Oversight of HMV Vendors involving surveillance of aircraft in HMV by contract vendors to assure continued compliance with Air carriers maintenance program, Service Difficulty Report (SDR) research/submission, HMV Vendor auditing for Air Carrier program compliance. Aircraft Inspections involving Pre-Certification aircraft inspections for Import/Export, HMV Pre-Delivery return to Service aircraft inspections, Part 121 aircraft conformity inspection/evaluations, and aircraft pre-induction inspection/evaluations, and aircraft Lessor surveillance. Reason For Leaving: Aviation Business dropped after September 11th and desire to re-enter Law Enforcement.

DEPARTMENT OF EMERGENCY AND MILITARY AFFAIRS - LOSS CONTROL COORDINATOR - 5636 E. McDowell Rd. Phoenix, AZ 85008-3495 602-***-**** F/T 02/16/99 to 08/31/99 40 hours a week $13.00 per hour. Supervisor: John McMurdie. Work Duties: Developed, directed, and coordinated major portions of the statewide loss control program including industrial and fire safety, security, construction, industrial hygiene, and environmental/occupational safety. Investigated/analyzed accidents/losses. Provided statistical information and made recommendations for prevention and reduction of losses for the State. Trained and certified in OSHA 30. Analyzed and evaluated a wide variety of technical data to include test reports and plans. Exercise independent judgment in inspecting workplaces for occupational hazards. Provided occupational safety information and training to employees and management. Skill in interpersonal relations, as applied to contacts with representatives of other governmental agencies, other agency staff, private industry and the public. Reason For Leaving: Went back into Law Enforcement

TOLLESON POLICE DEPARTMENT - POLICE OFFICER - 9555 W. Van Buren Tolleson, AZ 85232 602-***-**** F/T 02/15/96 to 02/15/99 40+ hours a week $10.97 to $12.70 per hour. Supervisor: Chief Patscheider. Work Duties: Patrol, preliminary investigations and traffic control duties for the City of Tolleson. Prevent and control crime. Physical exertion under adverse circumstances and climatic conditions. Deal courteously but firmly with the general public and with people having diverse social and economic backgrounds, analyze situations and adopt quick, effective and reasonable courses of action with due regard to surrounding hazards and circumstances, prepare clear and comprehensive reports and to communicate effectively, orally and in writing, operate efficiently under high stress situations. Initiated and obtained a K-9 program. K-9 Handler for one year. Reason for Leaving: Salary/Travel Distance

CHANDLER POLICE DEPARTMENT - RESERVE POLICE OFFICER - 250 E. Commonwealth Chandler, AZ 85224 602-***-**** F/T 10/14/94 to 09/09/96. Min. 10 hours a month. Voluntary. Supervisor: Ofc. Tom Lovejoy or Ofc. Jim Halsted Work Duties: Patrol as a two-person unit, preliminary investigations and traffic control duties for the City of Chandler. Prevent and control crime. Physical exertion under adverse circumstances and climatic conditions. Deal courteously but firmly with the general public and with people having diverse social and economic backgrounds, analyze situations and adopt quick, effective and reasonable courses of action with due regard to surrounding hazards and circumstances, prepare clear and comprehensive reports and to communicate effectively, orally and in writing, operate efficiently under high stress situations. Assist in area surveillance, booking, drug enforcement, gang enforcement, and fraud. Reason for Leaving: Conflict while working as Full-Time Officer for Tolleson P.D.

TARGET - ASSETS PROTECTION MANAGER - 2020 N. Arizona Ave. Chandler, AZ 85224 602-***-**** F/T 07/93 to 02/96 40+ hours $33,100 to $31,020 Supervisor: Rhonda Grant Work Duties: Management, inventory, training, Investigations, internal interviews and surveillance. Electronic equipment, orientations, operational reviews and audits. Identify store discrepancies, cash over/shorts. Accident investigation, claims investigation and preventative programs. Participates in an active and viable store safety/stock shortage resource committee and emergency response team. Responsible for risk management, safety awareness and chemical management programs. Reason for Leaving: Hired by City of Tolleson

MULTIPLE STORE ASSETS PROTECTION MANAGER - 2020 N. Arizona Ave. Chandler, AZ 85224 602-***-**** and 66 S. Dobson Rd. Mesa, AZ 602-***-**** F/T 05/91 to 07/93 40+ hours $24,100 to $33,100 Work Duties: Manage two stores with same duties as above. Reason for Leaving: Voluntarily stepped down in position to devote more time to a career change.

ASSETS PROTECTION MANAGER - F/T 07/87 to 05/91 40+ hours $20,100 to $24,100 Supervisor: Don Tatarelli Work Duties: Same as above positions. Also, assisted in three store openings in Las Vegas, Nevada. Reason for Leaving: Promoted to Multiple Store Assets Protection Manager

SENIOR STORE SECURITY OFFICER - F/T 05/87 to 07/87 40+ hours $8.20 per hour Supervisor: Don Tatarelli Work Duties: Training, internal investigations and interviews, external apprehensions, inventory, surveillance, electronic equipment, orientations, operational reviews and audits. Identify store discrepancies, cash over/shorts. Reason for Leaving: Promoted to Assets Protection Manager

STORE SECURITY OFFICER - P/T TO F/T 04/86 to 05/87 20 to 40 hours $5.65 to $7.65 hour Supervisor: Don Tatarelli Work Duties: External apprehensions, internal apprehensions, policy and procedure and safety violations. Reason for Leaving: Promoted to Senior Store Security Officer

MONTGOMERY WARD - LOSS PREVENTION SPECIALIST - 5849 W. Northern Ave. Glendale, AZ F/T 05/83 to 07/85 40 hours $5.25 to $6.48 hour Supervisor: Patrick Burke Work Duties: Inventory, external and internal apprehensions, fill in as Assistant Manager on occasion. Typing, filing, refunds, restitution, collection, package checks and floor training of new security officers. Reason for Leaving: Did not enjoy new management

MAY D & F - STORE DETECTIVE - 14792 E. Alameda Way Aurora, Colo. F/T 12/81 to 06/82 40 hours $4.00 hour Supervisor: George Pascale Work Duties: Protect store assets, investigation of internal theft, Directed and participated in the detection, apprehension and disposition of shoplifters. Package checks, setting of alarm system, investigation of credit card fraud, refunds. Reason for Leaving: Stay home with family

MONTGOMERY WARD - LOSS PREVENTION SPECIALIST - Buckingham Square Aurora, Colorado F/T 12/80 to 05/81 40 hours $4.00 hour Supervisor: Michael Doane Work Duties: Store inventory, external apprehensions, surveillance’s. Reason For Leaving: Stay home with family

ACHIEVEMENTS/EDUCATION

Selected Member of National Deans List

Certified Police Officer, Central Arizona Regional Law Enforcement Academy

Criminal Justice and Spanish Courses, Mesa Community College

Business Management Courses, University of Phoenix

Criminal Justice Courses, South Mountain Community College

Central Arizona Regional College

High School Diploma, Hinkley High School

Member of the Honor Society with a 4.0 G.P.A.

Member of Phi Theta Kappa

Working towards Criminal Justice Degree

Awarded Officer of the Year 1996 (1st Year)

LICENSES & CERTIFICATES

• OSHA Compliance Update 01/04

• CPR and First Aid Certified 2007

• Wicklander-Zulawski & Assoc. - Advanced Interview and Interrogation 2000

• OSHA 30 - 04/99

• Fraud Schemes 02/98

• Assets Protection Interview Certification Program 07/94

• Image and Communication Skills for Women 11/90

• Wicklander-Zulawski and Assoc. - Interview & Interrogation Techniques 02/90

• Retail Investigations, Methods and Communication 07/86

• Sexual Harassment and Employment Law 2007

• Member of American Society of Industrial Security (ASIS)

Contact this candidate