DON J. PASION

*** *********** ****, ******, ** **502 ● Tel 630-***-**** or 630-***-****

Email: kt58kl@r.postjobfree.com

OBJECTIVE

To obtain a challenging position in a dynamic organization that would utilize my acquired business skills and knowledge in marketing, healthcare, finance, sales and IT and to enhance further my personal and professional advancement.

HIGHLIGHTS OF QUALIFICATIONS

• Proficient in Medical Insurance Billing, Medical Terminology, Medical Coding, and Medical Transcription.

• Hardworking, motivated, energetic, dedicated, and professional individual able to serve clients in a conscientious and pleasant manner.

• Outstanding oral and written communication skills.

• Extensive knowledge of Data Entry 8000-9000 KS, inventory and telephone systems.

• Strong ability to multitask, organized, disciplined and detail oriented.

• Medical software knowledge: Medisoft, Medical Manager and Office Hours, CPT-4 coding, ICD-9 coding, CM1500 forms and UB92 forms; Microsoft Office.

• 13 years experience in Customer Service/Sales Representative, with outstanding track record of success.

WORK EXPERIENCE

Celerity Medical Billing, Romeoville, IL- October 2009– Present

Billing Specialist

• Prepares and process claims for Medicare, Medicaid and other commercial payers.

• Develop spreads for tracking claim checks for physicians.

• Look up ICD-9 codes to verify if a code has been changed and enter deposited and updated patients' demographics using the Medisoft system.

• Performs various collection actions including contacting patients by phone, correcting and resubmitting claims to third party payers.

Fiserv, Aurora, IL – November 2007 – April 2010

Payment Research

• Accountable for third party payment processing for financial institutions.

• Customer Solution Specialist/Payment Research.

• Investigate and resolve complex escalated customer concerns and disputes within the defined service level agreements and to the satisfaction of the company, sponsors and customers.

• Established excellent relations with customers and built loyal repeat business.

JP Morgan Chase, Elgin, IL - June 2005 – October 2007

Project Peer Coach

• Manages the training and development of newly hired employees before deploying them as Retention Advisor

• Coaches existing retention advisor with below performance and helps them improve their productivity by using various motivating techniques and sales tips.

• Prepares and monitors the Sales productivity on a weekly and monthly basis

• Recommends proper action for individuals with poor performance

• Reports directly to the Manager

• Prepares sale productivity report

JP Morgan Chase Elgin, IL - March 2004 – June 2005

Retention Advisor

• Provides consultative advice to credit card members on the provisions and benefits of their accounts

• Improves sales revenue by selling balance transfers and direct deposits features to existing customers

• Lead Chase Sales Team

• Employee creative techniques in retaining credit card businesses

• Implemented adjustments to credit card accounts within bank guidelines

Van Ru Credit Corporation, Skokie, IL – January 2003 – February 2004

Collector

• Handles charged-off (past due) accounts with outstanding balances

• Acts as financial advisors to loan borrowers with delinquent account and proposes monthly payment plan that is manageable to them and acceptable to the lending company

• Manages mediation between lending companies and loan borrowers

American Express, Chicago, IL - November 1998 – April 2002

PIR Researcher, Team Leader

• Reviews unidentified remittance and post them correctly to card member’s accounts

• Identifies the type of variance such as rejects, transactions keyed twice and encoding errors

• Manages and trains reps to provide financial solutions, excellent service and compliance with the regulations and procedures of the Bank

• Provides members with information on all products, sales and services, cross sell whenever possible and opens accounts or refers to appropriate department

• Supports a professional working environment and client focus by assisting other team members to ensure all department goals are achieved

• Responds to inquiries made by internal and external clients in an accurate and timely manner

EDUCATION

College of Dupage – Present

Registered Healthcare Information Technology in process

Certified Medical Billing and Coding Specialist (Certification available upon request).

Colegio de San Juan de Letran, Manila, Philippines – College diploma, March 1998

Bachelor of Business Administration, Major in Marketing.

SKILLS

Windows XP, Microsoft Office, Excel, Powerpoint

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