Customer Service Years Experience
Resume:
CAROLYN M SALLEY
Ladson, SC 29456
Phone: 843-***-****
E-Mail: *******@*****.***
Professional Profile
Over 15 years experience in the areas of accounts payables/receivables and payroll process using various types of software. Over 10 years experience monitoring and training fellow employees to use various computer software for various office functions. Effective organizational, administrative, communication, instruction, problem resolution, time management and client service/relations skills. Established reputation for taking initiative, flexibility, dependability, productivity, professionalism, enthusiasm and commitment to quality service.
Qualifications
IBM AS400 computer and various related software
Experience
January 2012
STG, Inc North Charleston, SC
Payroll Management Analyst
position 5 days a week for 3 hours a night Provide courtesy calls to subscribers advising them when their subscription expires and advise of renewal options.
Call new subscribers to insure that the delivery service is satisfactory.
Contact newspaper carrier if a customer has a compliment or complaint.
Call customers if the credit/debit card or checking account was declined or expired.
February 2011
Charleston, SC
Retention Service Representative
position 5 days a week for 3 hours a night Provide courtesy calls to subscribers advising them when their subscription expires and advise of renewal options.
Call new subscribers to insure that the delivery service is satisfactory.
Contact newspaper carrier if a customer has a compliment or complaint.
Call customers if the credit/debit card or checking account was declined or expired.
July 2010 to July 2011
Alutiiq, LLC Naval Weapon Station North Charleston, SC
Personnel Specialist II
Updated and processed personnel and disbursing actions through Navy Standard Integrated Personnel System and Defense MILPAY Office Database.
Sorted the travel vouchers into various categories before data entry.
Daily entry of the Navy military personnel travel vouchers from across the United States as they are received for payment.
Screened personnel records for completeness.
Used a variety of office automation hardware, software, and peripherals in the performance of military personnel functions and maintains files.
Transmitted and received documents and messages electronically using personal computers for creating documents, or entering or retrieving data, and established use of software packages.
Transferred to the customer service desk to assist military employees with questions about their travel claim payments.
Answered incoming phone calls regarding travel claim payments.
Assisted military employees with any questions they may have if they are uncertain as to which office they are looking fo.
June 2007
Payroll Administrator
May 2010
American La France, LLC Summerville, SC
Daily maintenance of hourly employee's time using E-time an ADP product.
Fax to Temp Agencies weekly the hours for the Temp-To-Permanent employees.
Processed week and bi-weekly for payrolls for approximately 500 employees using Pay Force provided by ADP.
Assigned employee time badges, parking pass and monitor absenteeism.
Processed all employment verification requests.
Served as assistant Payroll Coordinator for all out of state employees.
Made 401K contribution and loan payments as payroll was processed.
January 2003 to March 2007
American SpiralWeld Pipe SC
Payroll Administrator
Daily maintenance of hourly employees' timesheets provided by supervisors using the Kronos timekeeping system.
Faxed to temp agencies weekly the hours for all temporary employees.
Processed bi-weekly payroll using ADP for all permanent employees.
Assigned employee time badges weekly for new employees and explained the company point system for missed punches, absenteeism and other company policies that effected payroll and timekeeping.
Tracked all vacation hours and points accumulated by employees for attendance tracking.
Processed all verification of employment requests.
Verified all medical excuses by telephone.
Sent 401K files and amounts withheld from permanent employees after the bi-weekly payroll was processed.
November 2003 to February 2007
The State Newspaper
Retention Service Representative
position 5 days a week for 3 hours a night Provide courtesy calls to subscribers advising them when their subscription expires and advise of renewal options.
Called new subscribers to insure that the delivery service is satisfactory.
Contacted newspaper carrier if a customer had a compliment or complaint regarding the service of their delivery.
September1992 to January 2003
CCX Fiberglass Products Walterboro, South Carolina
Payroll, Accounts/Receivable Clerk
Daily maintenance of hourly employees' timesheets provided by supervisors using the Kronos time system on the AS400 computer.
Processed weekly payroll for 250 employees weekly.
Worked closely with the Human Resources Department to process new employees and resolve various issues that concern hourly employees.
Administered employee sign-up for direct deposit and employee fitness program.
Weekly entry of invoices for accounts payable and forward checks received as payment on invoices to the comptroller's office.
Maintain and monitor garnishment payments to various agencies.
Education
Charleston Southern University North Charleston, SC
Bachelor of Science Degree Business Education
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