Manager Customer Service
Resume:
Tony Scales
***** **** **., ****, ** *****
********@*******.***
OBJECTIVE
To secure a challenging position within an organization which promotes a path for success while providing a
stable work environment.
SKILLS PROFILE
Excellent communication abilities with customers at all levels via telephone and email
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Resolves queries in a methodical manner independently, and with others to find appropriate resolutions
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Team player with leadership skills Self motivated
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Computer literate in Word, Excel and DC Manager
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Fluent in speaking and reading Spanish
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Forklift certified, capable of teaching forklift safety classes
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EMPLOYMENT HISTORY
Warehouse Manager 2008 current
GIVI USA, Inc., Sparks, NV
• Manage day to day operation of a distribution facility including personnel
• Deal directly with field salesmen and customers
• In charge of inventory, shipping, and receiving
• Accounts Payable duties
Production Supervisor 2007 2008
Berry Plastics, Inc., Sparks, NV
• Provided supervisory leadership
• Maintained performance targets
• Enforced safety and housekeeping procedures ensuring quality standards
• Trained new employees
Security 2007 2009
West 2 n d St. Bar, Reno, NV
Provided security for bar patrons and employees
Operations Manager 2004 2007
DDS, Inc., Sparks, NV & Minneapolis, MN
• Assisted with day to day operations, dealing with customer service to assure orders were filled properly
• Scheduled delivery appointments, received freight, coordinated outbound freight
• Managed inventory and crews of 2 10 people
• Prior to advancement filled orders using forklifts, order pickers and pallet jacks
Shipping and Receiving Manager 2000 2004
Alternative Business Furniture, Eden Prairie, MN
• Ran shipping department scheduling inbound and outbound shipments
• Controlled inventory and warehouse supplies
• Trained all employees on forklift and warehouse safety
REFERENCES
Available upon request.
Contact this candidate