E. Ilana Diamant

Email: ksqsbm@r.postjobfree.com

Web: http://www.ilanadiamant.org

Voice/Text: 734-***-****

Mail: 282 Mervis Hall, Pittsburgh, PA 15260

Education

PhD in Information Systems, Katz Graduate School of Business, University of Pittsburgh - April 2012

Masters in Information Science (MSI), University of Michigan, Ann Arbor - December 2003

BA in Linguistics, Aristotle University, Greece - June 2001

Skills

User Research: Contextual Inquiry, Field Studies, Process Modeling Interviews, Focus Groups, Experiments, Observations.

Usability Analysis: Heuristic Analysis, Cognitive Walkthroughs, Formative/Summative Evaluation, A/B Testing &

Statistical Analysis.

Prototyping: Paper & Software Prototyping, Storyboarding, Wire-framing

Other skills: MS Project, Unix , HTML, SQL, Coldfusion Studio, Entity-Relational modeling, Macromedia Fireworks/Dreamweaver

Interests

Experience

Teaching Assistant - Managing in a Virtual Environment, Carnegie Mellon University (Summer, 2011, Spring 2012)

Oversaw group projects of graduate students; course taught by Laura Dabbish, PhD at the Heinz School of Public Policy.

Instructor - Information Systems, University of Pittsburgh (Spring 2010, Summer 2008).

User Experience Research, Contextual Inquiry, Quantitative & Qualitative Usability Studies, Information Use Analysis,

Social Network Analysis, Computer-Supported Cooperative Work (CSCW), Cyber-infrastructure studies.

Graduate Research Assistant, University of Michigan Business School (Fall 2003)

Designed qualitative study and interviews of participants in former nuclear production site Rocky Flats, Colorado.

Research Assistant, University of Michigan William Davidson Institute (Spring 2002)

Database design & website usability evaluation. Used think-aloud protocol and cognitive walkthroughs. Redesigned database

& website to facilitate online search & information gathering: http://www.wdi.bus.umich.edu/

Intern - Center for Women and Technology, University of Michigan (Fall 2002)

Content development and usability evaluation of online community for teens: http://www.smartgirl.org

Re-designed website to include appropriate invitation and referral strategies for new users.

Graduate Research Assistant, University of Pittsburgh (2005-2011)

Designed & conducted research studies (lab experiments, interviews, user surveys, social network analysis).

Awards

University of Pittsburgh Central Research Development Fund - $16,000 grant to support the project “Developers’

Learning in Open-Source Software Projects” (2009-2012, with Sherae Daniel).

Katz Graduate School Dean's Research Grant - $3,000 to support the project “How Competing Logics and Stakeholder

Dynamics Shape the Design of Cyber-Infrastructure Systems” (2009-2011).

Center for the Study of Socio-Technical Systems (CSST), NSF-sponsored participant/presenter (June 2009).

University of Pittsburgh Graduate Research Assistantship, NSF grant for the study of Large-Scale Multi-Party

Cyber-infrastructure Systems (2007-2012).

Role of Users in Open Source Software Development Projects (2008-2010)

Social network analysis based on archival log data to examine how users’ cross-project participation affects project performance in

SourceForge projects. Compared impact of developers vs. users on project performance.

Learning in Open Source Software Development Projects (2010 - present)

Online surveys and archival log data analysis of cross-cultural SourceForge projects to examine how developers acquire different

kinds of technical and collaboration skills through their participation in those projects.

Neural Correlates of Online Search Behavior & Information Scent (2011-present)

Early-stage lab experiment comparing fMRI, EEG and Emotiv sensor (http://www.emotiv.com) measures of user reactions to

websites with high vs. low information scent. Goal is to identify neural correlates of online information search behavior. (PI: Dennis

Galletta, PhD).

Conflict in the Development of Cyber-infrastructure Systems (2007-2009)

Interviews and social network analysis study to examine how conflict between developers, users and managers affects development

decisions in a cyber-infrastructure system (http://www.NEESgrid.org).

(PIs: Sandra Slaughter, PhD & Laurie Kirsch, PhD.)

Inter-cultural Communication in Distributed Collaboration (2007-2009)

Lab experiments and communication content analysis of distributed collaborative tasks between Chinese and native English speakers

to examine how cultural background and different media affect collaborative task performance, use of information, and attributions

of success & failure. (PI: Susan Fussell, PhD).

Competition and the Design(s) of Cyber-infrastructure Systems (2010-present)

Dissertation project based on interviews, content analysis of listservs & wikis; examined how developers influence competition and

the emergence of a dominant design among four cyber-infrastructures while those systems are still under development

(http://www.geni.net).

Dissertation Abstract

Cyber-infrastructure systems are integrated large-scale IT systems designed with the goal of transforming scientific practice

by enabling multi-disciplinary, cross-institutional collaboration. Their large scale and socio-technical complexity make design

decisions for their underlying architecture practically irreversible. Drawing on three alternative theories of IT adoption (path

dependence, project management, technology framing) and on a qualitative study of archival and interview data I examine how

design and development influence the adoption trajectory of four competing cyber-infrastructure systems comprising the Global

Environment for Network Innovations (www.geni.net) over a period of ten years (2001-2011).

Findings indicate that a) early design decisions, particularly those related to similar pre-existing systems set a path of adoption

in motion leading to the early dominance of one system, b) coordination of milestones led to increased adoption for the

high-performing teams, and c) the framing of technology presentations and demos as a social influence strategy was less effective in

“breaking” the dominant system’s adoption path in the long term but enabled most of the development teams to challenge that

dominance and increase the adoption of their systems in the short term. While studies in path dependence and dominant design

assume that adoption and dominance occurs through users’ actions after development is completed, this study’s findings show that

developers and managers of competing systems can also influence adoption and even “break” the dominant system’s adoption path

while it’s still under development. Understanding how cyber-infrastructure systems are developed is key to promoting their adoption

and use. This research has import for understanding the ramifications of early-stage design decisions, as well as the impact of project

coordination and technology presentation strategies such as framing for the adoption of such systems.

Selected Projects

Publications & Presentations

Communication & Membership Dynamics in Online Communities:

Diamant, E.I., and Daniel S. (2010). Learning in Open-Source Software (OSS) Development: How Organizational and National Culture

Impact Developers’ Learning in OSS Projects. International Conference on Information Systems (ICIS ’10), St. Louis,

MO.http://aisel.aisnet.org/icis2010_submissions/66

Daniel S., Diamant, E.I., Dabbish, L., and Collier, B. (JAIS, under 2nd round review). The Role of Users in Open and Distributed

Innovation: Cross-Project Participation, Interactivity and Open-Source Software Project Performance.

Butler, B., Bateman, P. J., Diamant, E. I. (2011, MISQ, under 2nd round review). Communication Costs, Benefit Expectations,

and Structural Change: An Attraction-Selection-Attrition Model for Online Community Systems.

Daniel S., Diamant, E.I. (2008). Network Effects in Open-Source Software Development: the Impact of Users and Developers

on Project Performance. International Conference on Information Systems (ICIS ‘08), Paris, France. http://aisel.aisnet.org/icis2008/122/

Intercultural Collaboration & Computer-Mediated Communication:

Diamant, E. I., Fussell, S. R. (2009). Supporting Intercultural Collaboration with Dynamic Feedback on Verbal and Nonverbal Group

Behavior. Workshop on Culture & Technology, INTERACT 2009, Uppsala, Sweden.

https://sites.google.com/site/crosscultureworkshopinteract09/position-papers-1

Diamant, E. I., Echenique, A., Lim, B. Y., Leshed, G., Fussell, S. R. (2009). Supporting Intercultural Collaboration with Dynamic

Feedback Systems: Evidence from a Creative Design Task. Extended Abstracts of ACM Conference on Human Factors in Computing Systems

(CHI '09), Boston, MA. ACM. http://doi.acm.org/10.1145/1520340.1520607

Diamant, E. I., Fussell, S. R., Lo, F. (2009).Collaborating across Cultural and Technological Boundaries: Team Culture and

Information Use in a Map Navigation Task. Proceedings of the 2nd ACM International Workshop on Intercultural Collaboration (IWIC '09),

Stanford University, CA. http://doi.acm.org/10.1145/1499224.1499251

Diamant, E. I., Fussell, S. R., Lo, F. (2008)."Where did we turn wrong?" Unpacking the effects of Culture and Technology on

Attributions of Team Performance. Proceedings of Computer-Supported Collaborative Work (CSCW '08), San Diego, CA. ACM.

http://doi.acm.org/10.1145/1460563.1460625

Development of Cyber-Infrastructure & Collaboratory Systems:

Diamant, E.I., Kirsch L.J., Slaughter, S., Li, B., Moody, G. (2011). Social Influence and Technological Frames in Cyber-Infrastructure

Projects: The Case of GENI. Workshop on The Changing Dynamics of Scientific Collaborations, HICSS ’11. Kauai, HI.

http://conway.isri.cmu.edu/hicss2011-sci-workshop/diamant-hicss-geni.pdf

Kirsch L.J., Slaughter, S., Diamant, E.I., Ma, L., Haney, M. (2009). Understanding Conflict in Large Multi-Party Information Systems

Development: The Role of Faultlines. Academy of Management Annual Meeting – Organizational Communication and Information Systems (OCIS)

Division, Chicago, IL.

Diamant, E. I. (2009). How Stakeholders’ Translation Work and Professional Identity Shape the Development of

Cyber-Infrastructure. Workshop on The Changing Face of Digital Science, ACM Conference on Human Factors in Computing Systems (CHI '09),

Boston, MA.

Diamant, E. I., Kirsch L. J., Slaughter, S. A., Ma, L., Haney, M. (2008). Building Cyber-Infrastructure across Disciplinary and

Institutional Boundaries: Stakeholder Emergence and Alignment. Workshop on Designing Cyberinfrastructure to Support Science,

Computer-Supported Cooperative Work (CSCW '08), San Diego, CA.

http://cscw2008w4.org/wiki/images/1/1f/Diamant-submission.pdf

Slaughter, S., Kirsch L.J., Diamant, E.I, Ma, L.., Haney, M. (2007). The Formation and Evolution of Faultlines in Large Scale,

Multi-Party Information Systems Development. Research-In-Progress, International Conference on Information Systems (ICIS 2007), Paris, France.

http://aisel.aisnet.org/icis2007/70/

Professional Affiliations

Reviewer: Academy of Management (Organizational Communication and Information Systems, 2007-2012; Organizational Behavior,

2007-2012) Computer-Supported Collaborative Work (CSCW, 2010-2012), Human Factors in Computing Systems (CHI, 2010-2012),

International Conference on Information Systems (ICIS 2008-2012), Americas Conference on Information Systems (AMCIS,

2008-2010).

Membership: Academy of Management, Association of Internet Researchers (AoIR), Association for Computing Machinery (ACM),

INFORMS, Association for Information Systems (AIS).

References

Sandra A. Slaughter, PhD

Alton M. Costley Professor of IT Management

College of Management

Georgia Institute of Technology

ksqsbm@r.postjobfree.com

Laurie J. Kirsch, PhD

Professor of Business Administration

Joseph M. Katz Graduate School of Business

University of Pittsburgh

ksqsbm@r.postjobfree.com

Susan R. Fussell, PhD

Associate Research Professor of HCI

332 Kennedy Hall

Cornell University

ksqsbm@r.postjobfree.com

Dennis Galletta, PhD

Professor of Business Administration

Joseph M. Katz Graduate School of Business

University of Pittsburgh

ksqsbm@r.postjobfree.com

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