Collection Representative/ Customer Service/Loan Officer
Resume:
Tara Wilder
Landover, Maryland 20785
Day/Evening Phone Number: 215-***-****
E-mail: **********@*****.***
Summary of Qualifications
• Developed interpersonal skills and have dealt with clients, diversity of professional and staff members.
• Computer skills
• Adapt easily to new responsibilities and concepts.
• Adapt at working as a team member or independently.
• Notary Public in Pennsylvania & Maryland
• High pressure atmosphere, function well in fast paced environment.
Professional Experience:
Axiant, LLC. September 2008-Present
702 King Farm Blvd.5th Fl
Rockville, MD 20850
Title: Paralegal Collector, Arbitration Dept.
• Responsible for receiving incoming collection calls, and make outbound calls in order to negotiate payment arrangements.
• Secure all payments possible while adhering to the FDCPA and State Regulations.
• Listening carefully, probe for additional details and ask targeted questions to gather information.
• Maintain composure in difficult situations, also working in a heavy phone based customer interaction business.
Stone Street Capital, LLC. February 2007-September 2008
7316 Wisconsin Ave 5th Fl
Bethesda, MD 20814
Title: Assistant Account Executive/ Team Lead
Responsible for planning/management of support staff i.e., Assistant Account Executive office.
• Managed 18 Assistant Account Executives, ensuring that they adhere to the company protocol and policy when contacting customers.
• Input data-reported to the company by Sales Force database, ensuring accuracy, timeliness and accountability.
• Planning, analyzing and evaluating information and agency output relevant to assigned client projects and needs.
• Handles assigned work request in efficient, timely manner.
• Assists in monitoring budget, research and similar items as assigned.
American Mortgage Investments Dates Employed: Jan. 2007-Feb. 2007
Address : 9200 Basil Ct.
Largo, MD 20774
Title: Sr. Loan Officer
Responsible for soliciting, negotiating, underwriting and coordinating the
Closing of major and complex consumer, residential, and commercial loans.
• Assist in attaining established Bank region and branch goals through active participation in sales management and officer call programs and provides leadership training and support to less experienced loan officers and other staff members.
• Contact the client after reviewing information (provided by the initiator) to discuss their personal needs in order to provide them with a loan that best suits them.
• Run and review credit history income, length of employment and seasoning of home.
• Sell the loan
• Assist borrower in locating required documents
• Process and meet the conditions prior to funding
• Order and review appraisals
• Submit completed loan to funding
NCO Financial Dates Employed: June 2003-Dec.2006
Address: 440 Lakeside Dr. Ste. 220
Horsham, A 19044
Title: Collections Rep.
• Responsible for making telephone calls manually and using an automatic dialing system and readily knowing the answers to FAQ.
• Maintaining a complete debt collection portfolio using the support framework designed i.e.,: learning policy and procedure for assessing letters, sources of needed information and scheduling requirements to achieve successful recovery.
• Use various skip tracing tools : such as Lexis Nexus, Accurint search,NCAN Services, Yellow Pages, and Skip Ease
• Negotiating payment plan with customers who would be beneficial to both the company and the client, alleviating mounting debt.
• Maintain a monthly goal of $15k
• Secure all payments possible while adhering to the FDCPA and State Regulations.
Global Commercial Mortgage Dates Employed: Aug.2003-Feb.2006
Address: 4343 Kelly Dr. Ste. 1
Philadelphia, PA 19129
Title: Loan Officer
• Handled loan origination and sales via multiple lead channels.
• Generated and provided my own customer leads to close/ originate mortgages.
• Processed loans in a timely manner
• Obtained over $1,000,000.00 in new loan originations within a 3 month period.
• Experienced in the use of Kelix Point System/ Mortgage financing database.
• Handled customer service issues, also responsible for portfolio retention efforts.
• Initiated loan originations and sales through various reputable internet loan agents.
Academy Collections Dates Employed: October 2002-May 2003
Address: 10965 Decatur Rd.
Philadelphia, PA 19154
Title: Collector
• Assist in finding funds to meet debtors needs
• Responsible for ensuring the prompt and proper payment of claims and appeals; submits adjustments using appropriate reason code classifications.
• Negotiate settlements and calculates payment arrangements
• Update notes on accounts through data entry
• Maintain composure in difficult situations
• Maintain monthly goals
PRA Associates Dates Employed: October 1999-May 2003
Address: 120 Corporate Blvd. Ste.100
Norfolk, VA 23502
Title: Account Executive
• Responsible for gathering the information on location and assets
• Maintain good relationship with clients, debtors, and other sources and attorneys.
• Evaluate the present situation and status of every case and suggest proper action to be taken.
• Give explanation about the obligations, legal steps, and obtain the payments.
• Responsible for payment scheduling and create contact with the sources to locate debtor.
Education:
Ralph L. Fike Senior High School, Wilson, NC Graduated 1989
Tidewater Technical Institute, Chesapeake, VA 1996
93 Credit Hrs. Computer Technologies
Job-Related Skills:
Software: MS Outlook, WordPerfect 9, Excel, MS Word3,10 key experience, Proficient in Microsoft Word, Microsoft Office 2000,Xerox,Copier, Fax machine
Types: 45wpm
Job-Related Certificates and Licenses:
Notary Public for Pennsylvania, Commission Expires June 2010
Notary Public for Maryland, Commission Expires September 2011
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