Customer Service Sales Representative

Kynchasa Edwards

**** *** ***** **. #***, Austell, GA 30168 *********@*****.*** | 678-***-****

HIGHLIGHTS OF QUALIFICATIONS:

• Proficient with Microsoft Office (Word, Excel, PowerPoint, Publisher)

• Experience with Insurance billing, documentation, and front office administration

• Excellent customer service skills with the ability to communicate at all levels

• Ability to type 45 WPM and operate a multi-line phone system

EDUCATION:

Associate of Science in Medical Insurance Billing and Coding | 2012

Everest University Online, Tampa, FL

Relevant Courses: Medical Terminology, Medical Law and Ethics, Medical Finance and Insurance, ICD-9 Codes, CPT Codes

TCU Vocational Certificate (Key Boarding) | 2004

TCU Vocational Certificate (Alpha-numeric Filing) | 2003

Transportation, Communication Union (TCU) Job Corps Training, Excelsior Springs, MO

EMPLOYMENT HISTORY:

Citronelle Convalescent Center| Citronelle, AL April 2008 – November 2008

Central Supply Clerk

• Ordered and received all supplies necessary to run a full service nursing home

• Cleaned and maintained storage facilities

• Kept records of all inventories

Maternity Leave October 2006 – March 2008

November 2004 – March 2006

Triumph Learning Center | Citronelle, AL April 2006 – September 2006

Pre-K4 Teacher

• Organized and lead activities designed to promote physical, mental and social development such as: games, arts and crafts, music, and field trips.

• Identified children showing signs of developmental or health-related problems and escalated those issues to supervisors, parents, and/or child development specialists

Citi Cards | Kansas City, MO April 2004 – October 2004

Customer Service/Sales Representative

• Fielded inbound phone calls from customers nationwide regarding account information

• Took 50-100 calls/day utilizing a multi-line phone system in a call center environment

• Delivered sales presentations to encourage customers to upgrade their account and buy extra products and services

Resume Continued……….

Kynchasa Edwards

1325 Six Flags Dr. #614, Austell, GA 30168 *********@*****.*** | 678-***-****

WEST Telemarketing | Omaha, NE October 2000 – January 2003

Marketing Representative

• Delivered excellent customer service while explaining products, services, and/or prices to customers

• Obtained customer information and entered orders into a computer system

• Delivered prepared sales presentations in order to persuade potential customers to purchase products or services, or to make a donation

• Awarded numerous customer gratitude call certificates for customer appreciation of ex

Contact this candidate