Customer Service High School

Melanie M Davis

*** ****** ***

Boynton Beach, FL. 33426

Phone: 561-***-****

E-Mail: ****************@*****.***

Career Overview

Customer Service Specialist

Highly enthusiastic, results-driven Customer Services Representative with the proven ability to establish rapport with clients. Providing client satisfaction with over 6+ years of experience.

Core Strengths

MS Word

MS Excel

MS PowerPoint

MS Outlook

MS Windows XP

CreditSoft

CRM

Customer service

Telephone inquiries

Multi-line phone usage

Adaptability

Conflict resolution

Listening skills

Excellent communication skills

Courteous demeanor

Accomplishments

Conflict Resolution

Responsible for professionally processing up to 50+ calls per day handling customer account inquiries

Accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Work Experience

4/08 to 10/08

The Consumer Law Center Coral Springs, FL

Team Leader

Supervised a team of 6-8 representatives requiring the ability to handle a variety of customer service issues.

Demonstrated abilities to defused escalated client calls by researching issues to resolve complaints expeditiously.

Maintained proper follow up for client's request with other departments as well as ensuring accounts are serviced properly by account audits.

June 2006 to April 2008

United Debt Counseling Ft. Lauderdale, FL

Broker Account Specialist

Served as liaison for new business via mail, phone and email.

Efficiently trained all new brokers on company policies and client quotes by phone & email presentations in PowerPoint.

Filtered all new client files for accuracy to enter into system.

Performed & distributed weekly & monthly commission checks.

September 2001 to June 2006

A New Horizon Credit Counseling Ft. Lauderdale, FL

Corporate Services Specialist

Responsible for client file intake, review and entering into database.

Maintain scheduling for file processing, correspondence & reports.

Performed broker commission check runs weekly and reports on broker performance monthly.

January 1999 to January 2001

TravelPro USA Boca Raton, FL

Customer Service Representative

Responsible for inbound client complaints via phone, email and correspondence.

Handled warranty problems, issued RMA's as well as repair tickets Evaluation and collection of luggage pieces for damage repair eligibility under warranty.

Educational Background

1995 Art Institute of Ft. Lauderdale Fort Lauderdale, FL

Associate of Science Fashion Design

1993 Olympic Heights High School Boca Raton, FL

High School Diploma

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