Customer care executive

SANGEETA RAJVANSHI

Mobile: 717-***-****

Landline: 717-***-****

Email: ********.*********@*****.***

Career Objective:

Seeking a challenging and progressive opportunity in service industry and travel trade, where my creative nature and natural leadership qualities will add value towards organizational growth, which provides me an ample opportunity to learn & grow.

Work Experience:

Company Name: Thomas Cook (India) limited

Tenure: 2 Months (November 2010 – January 2011)

Designation/Job Title: Customer Relationship Executive – International Leisure travel

Job Profile:

* Make professional, accurate, cost effective travel arrangements for clients while providing excellent customer service.

* Answer customer queries regarding packages.

* Completed travel arrangements for clients with air, hotel, cruise and ground transportation vendors.

* Assist clients in finding travel package deals for their needs.

* Completed all ticketing, secured payments and submitted all money and paperwork to accounting department.

* Creating PNR and issuing Tickets using Computerized Reservation Systems, Amadeus.

* Attended staff and training meetings.

* Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.

* Aid clients with reservations, transfers, changes, and cancellation.

* Secure new client sales and retention through customer service provided.

* Monitor and sort global distribution system (GDS) queues (or similar program) to maintain quality control.

* Stay educated on airline rules, regulations and current affairs.

* Create bundled itemized packages that are unique to Travel by Numbers.

* Sell group international packages.

* Respond to customer service emails and assist travelers with all needs.

* Issue bulk student tickets.

* Handling both International & Domestic Tour packages.

Company Name: IBM Daksh, Chandigarh.

Client: Make My Trip

Tenure: 15 Months (December 2008 –February 2010)

Designation/Job Title: Specialist Customer Support (Ticketing and backend process)

Job Profile:

* Creating PNR and issuing Tickets using Computerized Reservation Systems, Amadeus.

* Co-ordination with airlines and consolidators for issuance.

* Issuance, Re-issuance & refunds of International Tickets.

* Handling Visa’s information.

* Making options and itinerary of failed IDs.

* Providing help to post sales department for enquiries.

* Imparting training to colleagues and new joiners about products (new & old) and processes.

* Monitor and sort global distribution system (GDS) queues (or similar program) to maintain quality control.

* Stay educated on airline rules, regulations and current affairs.

Company Name: Three Vee Communications (Airtel), Chandigarh.

Tenure: 3 Months (May 2005 – July 2005)

Designation/Job Title: Customer Care Executive

Job Profile:

* Handling and processing customer queries at the front desk position.

* Meetings with Airtel Sales Manager to discuss strategies over improving customer interaction experience.

Qualification/Certifications:

* Certification from Amadeus on Basic, BSP and INTERNATIONAL ticketing course, conducted by Amadeus India (with distinction).

* Reward and Recognition certificate from make my trip for providing exceptional performance.

* I have done first level of elementary course in French language from Alliance francaise “Le Corbusier” de Chandigarh during the session from September to November 2006.

Academic Qualification:

* B.SC in Airlines, Tourism & Hospitality Management from Institute Of Tourism And Future Management Trends, Chandigarh (pass out year 2008).

* 12th (with Math and Economics) from Govt. Model Senior Secondary School (C.B.S.E Board), Sector-37, Chandigarh.

Industry Training:

* 6th semester training at Business Bytes Travel Services, Sector-9, Chandigarh, as Retail Sales and Customer Care Executive.

Job profile:

* Attend customer call and making itinerary.

* Handling International & Domestic Tour packages.

* Creating PNR’s and confirmation of reservations.

Related Skills:

* Attended workshops on Front office management conducted with joint effort from TAJ Group of Hotels and ITFT at TAJ Hotel, Chandigarh.

* Knowledge on Hotel Management industry and prepared various reports on it.

* Possess strong client-facing skills like assertiveness, strong communications skills, leadership and self-starter.

* A fast Learner with good Problem solving skills; proven ability to meet guidelines and work under pressure with self motivation.

* Working knowledge and hands-on experience of Computerized Reservation Systems, Amadeus and trained in Saber.

* Ability to work in a team environment.

* Achieves sales goals and objectives.

* High self-motivation.

Achievements:

* Gold medalists in several state/inter- school judo competition.

* Bronze medalist in State Throw Ball competition.

* Won prizes in several dance (classical, western and salsa) competitions.

* Won prizes in inter school level essay, painting and college level quiz competitions.

Language Proficiency:

* English

* French

* Hindi

* Punjabi

Interests:

* Reading and listening to music

* Cooking

* Painting

Computer Skills:

* Operating Systems: Microsoft Windows XP, Windows vista and windows 7

* MS Office: MS Word, MS Excel, MS PowerPoint

* Active Internet Surfer

Personal Details:

Name : Sangeeta Rajvanshi

Date of Birth : 5th JULY 1988

Nationality : Indian

Résumé Sangeeta Rajvanshi

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