Manager Customer

Antonio Colon

Home Phone 201-***-****

Summary:

Over 10 years of Telecom experience with hands on experience with Circuits troubleshooting and provisioning. Over 7 years of Noc experience in monitoring and troubleshooting lines.

Work with customers and carriers on any trouble issues. Test head to head with carrier on new turn ups. We Transport on an OC-3 through OC-192 levels. Install all optical and CPL DWDM equipment

Test and turn-up OC12, OC3 and OC48. Monitor circuits using digital light wave test gear. Support Crystal network. Setting up customer conferences at scheduled times

Monitor voice lines percentage quality ASR. Test and turn-up DS1 spans to our excel switch. Support customers with voice line errors or down time.

Skills:

Nortel 6500, 3500.DWDM CPL. Commission Nortel network elements. Nortel Node OC48, OC3, Digital Light wave, Tberd 224, 310. Dex 600E. 5ESS Switch.

Central office background. T1 cross connects wire wrapping. Lacing. Digital Video Transport systems. Cable modem. VOD Skills.

Head to Head testing. System- Data General Nova 4, MV XP7800 VAX 8600/3600, LANs. Certification in Ceragon Microwave products. IDU, IDM, IOU, P-COM. Certification on Harris PBX 2020, Newbridge networks, and Nortel Sonet Equipment. Solaris Sun Network Management Systems.

Hardware- Hubs, routers, Bridges, Break-out Box, Data Scope RS232 3Com Broad soft applications. Sonet Certifications in the Optra metro 3500. Fire Berd 4000, 6000 Inet Specta monitor for SS7 trunks. DDM Mux 2000. Cisco boxes. Setting up VoIP platforms. Knowledge in frame relay and ATM. Citrix Meta Frame Presentation Server for Unix. OSS Network Explorer.

Protocols- TCP/IP-X25. AS5300 routers. Alcatel PCX 4400. ARG Muxes. STM1 knowledge. Extensive knowledge in Voice and Data. Understand IP Addressing and Routing Analyze BGP, RIP, ARP, and TCP/IP packets Avaya systems. DWDM . Knowledge on 3/1 To 1/0 Dacs. T1, DS3 and OC-3 or STM1. Nortel MSS/OM products OM 3500, MSS 7400, MSS 15000 devices as Adtran Netvanta Installing CAT5 cables on customer CPE. 10 base t. Knowledge in Video Conferencing. Dell Certify Systems Expert. DMS (NON_DSP) Client Soft skills - Certification.

Servers. VLANS Skills. Tellabs 5500 5532L. Alcatel 1671 1630. Granite. 2.5 testing.. Metrowatch skills. Go-Global. 2.5 testing. Ericsson OSS Network Explorer. Lucent Alcatel 5620. GSM, UMTS, 3rd carrier turn up and DWDM. Network Provisioning. Cisco 3750, Cisco 15454. Preside.Testing Ethernet GIg Circuits. Tier 2 support team member. Juniper. Netcool. Unix, Xpercom. 911 Circuit.

Education:

PSI Institute - New York, NY

Certificate: Digital Electronics Technology

Experience:

Sidera Networks New York, NY 4/11 to 11/11

Noc Tech

Monitor transport and Ethernet cicuits via Netcool. Open trouble tickets using Clarify. Troubleshoot using Site Manager on OC48-Oc192. Tests ds1's and ds3's using Centest and Core director. Checking interfaces on the Juniper went circuit was reported down. Testing ds3's and Oc48 on the cisco 15454 using Cisco Transport Manager. Report circuits to Lec and test with lec to prove out network. Log into the 3750 Cisco switches to check interfaces and mac addresses. Tests head to head with lec. Verify cicuits using ring disgrams. Using IDB and Xpercom for circuit CLR look up. DS0 Grooming for E911 circuits.

At&t Middletown N.J, 3/07 to 4/11

Provisioner/ Network Support.

Test and turn-up OC12, OC3 and OC48. Worked on 911 circuits. DS0 Grooming. Mapping the DS0'S on a Tellabs 532 for E911 Circuits . Mapping the DS0'S on a Tellabs 5500 and Alcatel 1671 for E911 Circuits

Assist and support Field engineers in Testing and turning up 3rd Carrier Circuits, GSM and UMTS circuits. Use Netanalyst or Centest to test and turn circuits. Utilized Granite works for circuit follow up. Provisioning DS1's circuits. Support field operations contractors.

Support all Nortel Optera Metro 5200 3500 and 6500 optical multiservice.

Terminating fibers on Nodes and fiber patches and on the FMDF. Use power meter to get light readings on fibers on TX and RX

side. Provision GSM ds1’s 3rd carrier and UTMS circuits.

Work with customers and carriers on any trouble issues. Map one zero dacs using tellabs 5500, 1671 and 1630 alcatel dacs.

Remote testing DS1/DS0 circuits head to head via Centest interface with the Local Exchange Carriers and running standard stress patterns. Using Remedy and Granite software.

Test head to head with carrier on new turn ups. We Transport on an OC-3 through OC-192 levels.

Install all optical and CPL DWDM equipment. Provision Dacs ports for circuit turn-up. Tier 2 support team member.

XO Communications New York, NY 12/06-03/07

Network Operations/Noc

Test and turn up all point to point ds1 circuits at our customer premises.

Performed circuits testing & turn ups using Centest 650

Being dispatched out to our (POP) central office for vendor meets or for circuit outages that need to be tested with carrier or customer and have circuit up at a minimal time factor.

Installed and rack mount VOIP FLEX option Cisco routers at customer sites. Install CAC Mux and Atran channel banks at customer sites.

Responsible in fixing any dial tone issues in customer sites and on DS1, OC192 circuit issues.

Involved in vendor meets with carriers and customers to isolate circuit fault. Work with carriers on the day to day basis.

SES AMERICOM New York, NY 9/02-11/06

Network Video Tech/Noc

Monitoring all video circuit via our teleport monitors.

Testing remotely (using Centest) to our Washington D.C teleport and Holmdel NJ Teleport site.

Verifying and mapping granularity and cross-connects on DS3/STS-1 facilities

Installed and Monitor Tandberg equipment on our video facility. Worked together with our Noc techs on customer related issues.

Responsible for provisioning Private Line orders, creating Access Service Requests (ASR), meeting Firm Oder Commitment dates, troubleshooting order issues and order supplements.

Use Remedy for our trouble ticket system. Report escalations on a timely manner.

Run cross connections on new orders.

Work together with our London site on video fault issues.

Test and turn-up OC12, OC3 and OC48.

Monitor circuits using digital light wave test gear.

Open trouble Tickets with CLEC and LEC on any transport related issues.

Helping customers over the phone on equipment faults.

Frontline Communications New York, NY 01/02 to 09/02

Telecommunications Technician//Central Office Tech

Maintaining an Lucent Excel voice switch. Turn up DS3, DS1 up to OC192 Circuits.

Troubleshoot and install optical cards. Install Nortel network elements at our customer sites.

Commission Nortel network elements. Terminate fiber cables. Training customers on Lucent switches.

Maintaining 5Ess switch. Testing and turning up trunks. Maintain all frame related lines utilizing the Stratacom system.

Maintain backbone lines via 46020 Sun Station. Troubleshoot T1 and E1 lines. Turning up DS1 and DS3 circuits with underline Wiring DSX panels and turning up ss7 circuits.

Fibernet Telecom, Group New York, NY 12/99-01/01

NOC Technician

Provide on site technical support service in the field and to clients using Nortel Transport systems. Test and turn-up ds1-0c192 circuits.

Operate and analyze systems tests to determine and resolve network problems.

Test circuits, loopbacks and run Bert tests. Turning up OC12 OC3 and OC48. Commission network elements.

Monitor voice lines percentage quality ASR. Test and turn-up DS1 spans to our excel switch. Support customers with voice line errors or down time.

Run new cross connects on our DSX-1 panels and interconnecting to the switch. Circuit testing via the Excel voice switch. Troubleshoot voice trunk circuits. Metro Ethernet.

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