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Manager Customer Service

Charlotte, NC, 28105
August 06, 2012

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Malcolm C Betts

**** ****** ***** *****

Matthews, NC. 28105

Phone: 704-***-****

Cell: 704-***-****


Professional Profile

To find an opportunity in sales, marketing, manufacturing or consulting where I can continue to improve myself by learning new techniques and applications.


May 2001 to May 2012


Technical Sales Service Manager

Introduced novel technology and materials.

Lead team to produce new generation loom for medical/ composite application and developed custom motions.

Also responsible for new and existing customer machinery sales and service coordination.

Machinery included Evilo Automated Carpet confection and winding, Metag industrial narrow fabric looms, Elitex winders, Twistec Twisters, Ratera Braids etc plus product manufactured on site by Fletcher Industries.

RPR Machines Inc Charlotte, NC.

Technical Sales Manager

Responsible for new and existing customer contact, machinery specification, quotation, and final contract negotiation.

The machinery includes winding, air entanglement, air texturing, DTY texturing, sewing thread, 2x1 twisting and industrial yarns (carpet\tire etc.).

Directly or indirectly responsible for over 250 machines sold.

1979 to 1989


Responsible for three facilities with 145 personnel.

Worked closely with vendors to define specification and critical timing for implementing new plant and machinery.

Installed a costing system, production scheduling, labor utilization programs and an inventory control system.

Installed a laboratory and procedures for testing incoming, in-process and finished product.

In part responsible for growth from 18,000 to 60,000 #'s per week and processing income growth of over 500%.

1977 to 1979

Conso Products SC.

Technical Manager

Installed a laboratory and procedures for product testing and specification.

Directly co-ordinated specifications between facilities in Mexico, Canada, PA.

And SC.

1974 to 1977

British Trimmings Stockport

Technical Director

Technical co-ordinator for new product and process introduction.

The company is a manufacturer of trimmings,webbings,cordage and speciality items eg.

Tassel, ball and knot fringe.

Courtaulds Group Coventry

Management Trainee

Worked in a wide variety of positions which included purchasing, customer service, process control and laboratory.


1968 to 1972 Coventry School Of Textiles,

A.T.I. with specialist in Testing of Yarns and Fabrics

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