Talent

EXPERIENCE

*/**** – */**** PT Broadcasting/On-Air Talent - Cumulus Media Inc.

• Maintains station format while running the board; utilizing the OPX system software while hosting shift.

• Monitors transmitter readings and log in accordance with Cumulus Media Inc. and FCC policies.

• Monitors liners, promos and commercials as logged, reviews production assignments.

• Assists with coordinating on-air events, monitors and plays music as scheduled.

• Completes all production as assigned while accurately logging discrepancies.

• Maintains logs, runs commercials, and answers hot-line (phone).

4/2006 - 10/2007 Personal Computer Analyst - InDyne, Inc. ETTC Contract, Eglin AFB, FL

Served as Primary Help Desk Support IIS Team member for 800 clients within InDyne's Operations and Maintenance of Eglin's Test & Training Complex Contract for the 46 Test Wing. Routinely input and managed resolution of trouble calls. Updated records for verification of accuracy of desktops and laptops within our Automated Data Processing Equipment accounts. Daily interacted with clients to resolve personal computer issues over the phone. Maintained and created images for ghosting computers. Upgraded and patched machines in accordance with Network Security standards while conveying information to clients assisting in their Information Awareness; assuring compliance to Network Security policies and procedures.

11/2004 - 4/2006 PC Network Support Technician - Northrop Grumman IT; Redondo Beach, CA

Served as a Desktop Support technician and member of the Internal Information Services Group in support of more than 2,000 clients. Daily task included hands on support of my assigned building maintaining more than 300 clients' desktops and peripheral equipment. Performed routine backups and data recovery along with image creation and restoration for personal computers and laptops using standard Ghosting procedures. Provided technical support for computers and associated networks. Installed, troubleshot, serviced and repaired personal computers, laptops, printers, network equipment, related PC software, cables, and connectors.

Routinely supported and maintained the WINDOWS 2000 and XP operating systems. Connected personal computers and terminals to existing data networks as well as added computer accounts to the Domain using Active Directory Tools. Created, tracked logs, followed up with updates, and resolutions using Enterprise IT Solution Support: Remedy (Action Request System). Instructed users in the use of personal computers and networks. Investigated information, network, and communications needs of users; making recommendations regarding software and hardware purchases. Performed basic PC and network software programming.

1/2004 - 4/2004 Communications-Computer Systems Operator - InDyne Inc. WROCI Contract, VAFB, CA

Served as an essential team member of the Range Data Network Control Center performing data control and launch support operations; supporting unclassified and classified message communications within the wide and local area networks. Executed communication support procedures during emergency and normal operating processes. Operated standard remote terminals and associated peripheral equipment.

Additional tasks included maintaining master station logs, inventories, and records in accordance with United States Air Force documentation standards. Supported the Help Desk and processed telecom traffic over automated message handling systems, i.e. the Operational Message Switching System (OMSS), the Classified Operational Telecommunications Switching System (COTSS), and the Defense Message System (DMS).

1/1999 - 1/2003 Communications-Computer Systems Operator - U.S. Air Force; VAFB, CA

Provided timely and crucial Defense Message System (DMS) support to over 70 Wing, NAF, Naval Reserve, Air National Guard, Air Wing, and Civilian Agencies. Inventoried Automated Data Processing Equipment (ADPE). Maintained Classified Network Operations connectivity and accounts as a team member of the Base Communications Center and Classified Network Control Center. Operated Cryptographic equipment (KG-84A, KG-194A) ensuring proper connections with back sided and main customer circuits. Performed periodic crypto and firmware updates on the KOV11, KIV7HS, STU III, as well as the KG84A, KG194 data transfer devices. Operated the classified Message Distribution Terminal that distributed mission essential traffic over the Automated Digital Network (AUTODIN). Monitored secure vaults and area security. Managed communication computer systems security program.

System Administrator and Customer Support Specialist for over 800 Classified Microsoft Exchange accounts (Windows NT 4.0/ 2000 Server). Created and managed individual and organizational accounts for the Secure Internet Protocol Router Network (SIPRNET). Supported Help Desk and Call Center by interacting with customers, trouble-shooting outages, monitoring system connections, and correcting the failing operations of terminals, hardware, software, and peripheral equipment. Ensured adherence to Communications Security (COMSEC) procedures and maintained Information Assurance protection with System backups and policy awareness programs.

EDUCATION

8/2002 Associate of Arts-Liberal Arts Allan Hancock College Santa Maria, CA

2/2003 Associate in Applied Science-Information Systems Technology Community College of the Air Force Maxwell AFB, AL

8/2007 -Present (Distance Learning) Business Administration-Marketing North West Florida State College Niceville, FL

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