Customer Service Sales
Resume:
Karen Curtis
778-***-**** ************@*****.***
778-***-**** Cell for text and job calls
Objective: To utilize my superior Customer Service & Sales skills for worthwhile employment
Highlights of Employment Experience
Over 18 years of superior customer service in retail and healthcare & administrative settings
Three years of clerical office employment, reception, scheduling and file management
Excellent Cashier Skills,Computer Proficient with Microsoft Office Suite, Medical Scheduler/ Billing Software
Dedicated to the highest possible level of customer satisfaction
Basic bookkeeping, billing and inventory control in both a medical clinic and retail settings
Winner of numerous awards for high sales achievements
Relevant Employment History
H&R Block Tax Services Office Receptionist January 2012-present
Switchboard,appointments & file management skills. Providing exceptional friendly customer serivce to clients.
Daily accounting and client payment issuance.Office management & Tax record filing.
Retail Sales Lead Hudson Bay Company (Housewares, China & Crystal Dept) Sept 2008-December 2011
Responsible for achieving high retail sales targets , special orders and stock handling in the Housewares/Linens Dept
Highly skilled cashier, the HBC switchboard and handled all
Returns, customer concerns and credit account issues Gift Registry and Credit services
Customer Care Agent, Island Hearing Services, Victoria BC
2007-2008 Beltone Hearing Services, Victoria BC June 2008-Sept 2008
Responsible for providing customer service in Corporate office for 84 clinics in Canada
Dealt with all inbound client calls, appointment bookings and sales marketing research programs
Maintained and updated nationwide client database
Hearing clinic receptionist, assisted with hearing aid cleaning and repairs
Received account payments; and booked appointments for medical consultations
Daily usage of wide range office & lab equipment and POS system
Head Housekeeper Beacon Hill Villa via Morrison Healthcare Services
2004-2007
Cleaned and cared for 28 individual units and common areas daily
Responsible for the commercial laundry for all residents
Interacted and socialized with the 80 elderly residents daily.
Cowichan School District Teacher grades k-7 1988-1993
Elementary educator grades K-7-specialty area Music education
Additional Employment
Over 10 yrs part-time employment at various Hallmark Cards locations
Self employed as Avon Sales Representative since 1980
Retail Manager, Robert James Fine China/Victoria Limited Editions Victoria BC 1993-1996
Education and Training
OPAL training courses at HBC. WHIMS
Hearing Aid Care and Audio logy Clinic Protocol Training, Victoria BC 2008
Sales Skills and Customer Service Excellence Training Courses, Island Hearing Services 2007
Including multi-line switchboard use, medical scheduling, accounting and database management software
Customer Service Specialist, Insurance Broker Training, ICBC,CAIB Level One 2005
Business Administration Diploma, Vancouver Career College 2004-2005
“Art of Selling” Course, Camosun College, Victoria BC 2004
Excel,OpenOffice Microsoft Office,Simply Accounting
Interests
Technology and Internet activities
Gardening, Sewing and Crafts, Swimming, Walking, Asian Cookery
References
Ian Dunbar Office Manager H& R Block email to : *******@*****.*** cell # 250-***-****
250-***-**** hm
Ms.Sunyoung Kim Co-worker H& R Block 250-***-**** hm *******@*****.***
Ms.Cassandra LaBounty Co-worker at HBC- ***************@*******.*** ph :250-***-**** hm
Ms. Jean Cole HBC Cafe 250-***-**** ext :474
Contact this candidate