New Delhi – 110019
Mob : +91-080********
Good Technical knowledge of MS Office tools, Lotus Notes, STEP, SD+, CPI Transfer, Page maker, Power point
Good Knowledge of Sponsorship Standards, Child Well being, Community Development Programmes, Printing & Publishing
Strong adherence to Commitments, focus on Execution with high Speed & Energy
Having excellent communication and writing skills.
Able to have a good correspondence with customers & sponsors
Proficient with computer literate.
Able to work independently and under pressure and in shifts.
Able to work with minimal supervision to produce quality labels.
Hard working & Self-disciplined
Responsible for other duties as assigned.
World Vision India
Responsible for overall management of Customer Relation Service requirements of the Project.
Maintain systems records and (manual) files pertaining to sponsored children.
Ensuring CIP quota is met. Complete child add, drop and reactivate procedures, operating the SD and digital imaging software.
To train and build capacity of the child care network volunteers/Animators and Community Development Coordinators.
To compile and analyze CDC reports and submit regular monthly report of the project to program manager and Program Monitoring Office, Customer Relation Manager, with the use of CMS and other relevant software.
Reporting to Program Monitoring Office, Customer relation manger and National Office customer relation staff, by Lotus Notes Mail and phone calls.
To facilitate Sponsor visits.
Be part of the Purchase committee, in reviewing quotations and processing approvals.
Training the new team members on various things to help them to come up the learning curve and to ensure that they develop into good team players.
Process- understand the performance metrics and consistently deliver on Critical Performance Standards
Perfect Graphics, Printing Press
People-timely calculation of monthly payment, on a monthly basis, coach and mentor for team members and resolve performance related issues.
Customer-maintain rigour on communication with clients through weekly calls; understand customer requirements on metrics and other process deliverables.
Consistent High Productivity and Accuracy in the work.
Handling technical issues
Involved in various day to day reporting activities
Preparing, maintaining and operating the printing press.
Observing operation: Keeping the paper feeders well stocked. Make adjustments to correct the distribution of ink, speed and temperature in the drying chamber. With high speed press, constantly look for problems and correct operators very quickly to minimize downtime. Through out the whole run, responsible for checking for any printing imperfections. Observe and make sure that the paper feeds were stocked plentifully.
Masters in Divinity from Southern Asia Bible College, Bangalore 2010
Pursuing Masters in NGO Management from ACTS Institute, Bangalore.
Bachelor of Theology from New Theological College from Dehradun in 2007
One year diploma in leadership from Hundredfold Training Centre- Delhi in 2002
Senior Secondary Examination from C.B.S.E Delhi in 1995
Secondary Examination from C.B.S.E Delhi in 1993
One year Diploma in Computers and Printing Technology from Don Bosco Technical Institute New Delhi, 1998.
Effective Coaching Skills
Hiring the Right People
Received Bronze Medal in All India YMCA Boxing Tournament
Received Silver Medal in Delhi State Boxing Championship
Got first place in Basket ball competition (School level)
English, Hindi, Malayalam, Punjabi, Haryanvi
o Marital Status: Married
o Date of Birth: 25.10.1978
o Fathers name: Late. R.K. Pachat
o Hobbies: Playing Guitar, Reading Books, Swimming, Listening Music