Customer Service Sales

CURRICULUM VITAE

VISHAL BALDEV RATHOD

PERSONAL DETAILS:

Mobile Number : 0091+992*******

Date of Birth : 3rd March 1982

Father’s Name : Baldev Rathod

Sex : Male

Nationality : Indian

Languages Known : English, Hindi, & Marathi

Email : ********@*****.***

Permanent Address : 32/B Omnivas, Wadala,R.A.K. Rd, Mum- 31

PASSPORT DETAILS:

Passport No : F3684328

Date of Issue : 03/05/2005

Date of Expiry : 02/05/2015

Place of Issue : Mumbai

Height : 175cm .

Weight : 70kg.

CARRER OBJECTIVES

“To be an effective employ in an organisation were knowledge and experience are given their due. To learn, utilize and implement my skills for the organisation engaged with”.

EDUCATIONAL QUALIFICATION

NAME OFCOURSE UNIVERSITY/BOARD YEAR OF PASSING

HSC

MUMBAI 2001

SSC

TYBA MUMBAI

MUMBAI 1998

2006

CAREER ACHIEVEMENTS / PROFESSIONAL EXPERIENCE

Glasierhall: Events and Banqueting{London}2010-2011

• Worked for operations department hence duties involved regular interactions with high profile clientele while providing excellent services.

• Working for operations also helped me develop my managerial skills while managing a good number of staff for different clients.

• Considerable knowledge of all departments in the industry as operations covers them all.

The Royal Park Hotel: Franklynn Hotels And Resorts{London}Nov2009

• Worked as a night manager, hence duties involved regular interactions with the guests in house whilst providing excellent services.

• Working during the nights involved taking audits and delivering the revenue reports on time to the account department.

• Dispatching the invoices to cliental in time to keep them well aware of the business undertaken.

• Duties also included check-ins and check-outs of the guests and also taking reservations.

• Considerable knowledge of the hotelier reservation system Si-Hot while performing various activities on the same.

Nandos- Customer Sales Associate{London}January2009-May2009

• Involved interaction with customers enabling me to provide excellent service at all times.

• Working in a fast paced environment, enabled me to gain considerable organisational skills

Citibond travels-Ticketing Department{London}June2008-Dec2008

• Issuing tickets in time against set targets, for various airlines on day to day bases, hence ensuring a highly satisfied cliental.

• Dispatching invoices to keep the cliental well aware of business transactions undertaken.

Thistle hotels-Food and Beverage Operative Nov2007-April2008

• Day to day interaction with a verity of clients, ensuring their needs are delivered to the highest standards.

• Providing excellent customer service with total satisfaction.

Global telecom ltd-Customer Representative Executive {India}

• Making outbound sales calls to existing customers of a highly renowned client establishment in the U.S.

• Duties required high level of interaction with the customers, thus improving my

Interpersonal and communicational skills whilst always thriving to exceed my

Targets.

• Also solving any customer queries or complaints whilst maintaining the highest levels of efficiency and providing excellent customer service.

E-funds telecommunications-Customer Service Executive{India}

• Involved dealing with different kinds of customers over the phone.

• Assisting customers in placing an order for a specific product, hence ensuring customer satisfaction is achieved.

• Listening to customer complaints and queries and taking specific actions in order to resolve the problem in an appropriate way.

ADDITIONAL SKILLS

• Information technology: Efficient in all aspects of IT, with a broad understanding of hardware and proficient in using the Microsoft office suite

(Access, Excel, PowerPoint and Word).

And having a good command in using the internet.

INTERSTS AND ACTIVITIES

• Reading books- I am keen on reading books that help in self motivation like the

Chicken soup for the soul or Conversations with god etc.

• Listening to music- Anything that would help me rejuvenate.

• Playing the guitar- Well this has been a hobby since a long time now, the more I practice the more better it gets.

REFEREES

• On request.

STRENGTHS

Hardworking, Honest, pro-efficient, can work in a team environment whilst always able to use my own initiative when required, Ambitious and Flexible.

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Place: (VISHAL RATHOD)

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