System Software

ARTHUR BRAVO GUERRERO

*** ******* **. *****: 951-***-**** (home)

Calimesa, CA 92320 Email: ***********@*****.***

EDUCATION:

**** ****** ** **** ** Education

University of Redlands, CA.

1998 Bachelors of Science in Information Systems,

University of Redlands, CA.

MILITARY 1978-1986 United States Army.

SERVICE: Honorable Discharge.

Specialty: Air Defense Systems.

WORK

EXPERIENCE:

June 2011 to Batch Operations Specialist II: Deloitte; State of California Department

Present of Child Support Services; Rancho Cordova, CA

40 Hrs. Per Wk

• Associate 4 technician supporting systems operations functions, such as, batch

job scheduling and processing, monitoring, recovery, and support ticket software.

• Manage IBM’s Tivoli Workload Scheduling (TWS) Console; Level 8.4

• Provide 24x7x365 coverage for batch processing.

• Perform file transfers, backup/restore functions, monitor computer

environments, create statistical reports.

• Perform troubleshooting of system stalls, failed batch jobs, system errors, as

needed to resume normal operations in accordance with specific guidelines and

procedures. Escalate unresolved problems to system and application specialists.

• Complete special projects and duties assigned by management.

• Maintain direct knowledge of all system operations processes, procedures, and

quality standards.

• Intermediate-level skill and knowledge in operations concepts

• UNIX file imports and exports using FTP

• Support new TWS Releases

• Clear Quest and Clear Case

• Environment status monitoring and reporting

• Problem identification, resolution, and escalation

• UNIX and LINUX operating system commands

• Project completion: Migrate to State of California (former IBM contract)

Scheduled Jobs and Processes for Department of Child Support Services

Oct. 2010 to Lead Infrastructure Engineer – Level 4: Varian Medical Systems Inc. Corporate

June 2011 Headquarters (MPHASIS); Palo Alto CA

40 Hrs. Per Wk

• Understanding of business needs of the organization, and independently Manage

Data Center

• Attention to details

• Proficient in windows environment

• Perform TSM Backups

• Good knowledge of Windows, Network, FTP, and monitoring tools.

• Good knowledge of VMS/UNIX/LINUX/AIX, Microsoft Office tools

• Follow and execute specific Data Center documented instructions

• General IT support

• Helpdesk support, dispatch, and Tickets

• Server and Network hardware alert monitoring

• Network and system hardware installations and decommissions

• PDU and AC monitoring

Knowledge of Application Software in support of business requirements:

• Hummingbird

• SharePoint

• Shift Activity Report (SAR)

• SAP (server application program tool)

• Shift Turnover (STO) reporting

• Windows 7 Enterprise

• VMware procedures

• Windows software package upgrades and installations

Oct. 2008 to University of Redlands Master’s Degree Program: Education

Oct. 2010 Internship: Mt San Jacinto Community College; San Jacinto, CA

Full-Time

Completed

Feb. 1999 to Systems Analyst 3: Loma Linda University Medical Center; Loma Linda, CA

Oct. 2008

40 Hrs. Per Wk. • Perform System Administration and maintenance functions in support

of UNIX, VMS, HP/HPUX, IBM/AIX, Linux, and SUN/Solaris servers.

• Update software revisions for Microsoft Windows XP and NT platforms

• Install and configure system and client software, hardware, networks, and

peripherals

• Manage file systems, system tuning, and configure EMC RAID drives

• Provide system application, and database support

• Server, network configuration, and network support

• Microsoft Windows system and print management support on XP, NT, and 2000

• Install Y2K operating system software, and firmware

• Create, modify UNIX scripts, and configure remote mail services

• Add, modify user login accounts, permissions, and file systems

• Customer application and Help Desk Liaison support

• Perform Full System Backups using Tivoli/TSM and UNIX server software

• System report logging, and provide system procedure documentation

• Utilize system performance and monitoring tools for trend analysis

• Manage software configuration and utilities such as SMIT, MULTINET,

SYSADM, and SAM

• Monitor and backup CACHE and MUMPS databases

• Support SDLC/LU Link interface connection for IBM mainframe data transfers

• Budget, and purchase of software and hardware in accordance with SLA’s

• Coordinate and work with vendors, such as IDX, IBM, and HP on software and

hardware maintenance issues

• System Administration project meetings

• Adhere to Application Lifestyle Management via maintenance and tools

• Application Software supported: IDX, Blood Bank, ACUSTAF, Pharmacy,

CERNER, CAREVUE, Radiology, ADAC, Quadris, OPTIME, ADSM, and DKD

• Engage in new employee interviews

June 1990 to Computer Operator (Lead): South Coast Air Quality Management District;

Jan. 1999 Diamond Bar, CA

40 Hrs. Per. Wk. • Administer HP, Digital Alpha, VAX, SUN, and Data General AVIION,

IBM Mainframes, and Windows workstations.

• Perform complete system hardware and software installs, and configurations

• Perform UNIX Administration functions: add users, add printers, create

file systems, add hosts, configure disks, and reboot systems

• Administer HP/UX System Administration Manager (SAM)

• Perform remote and local system, and database backups

• Monitor system and user performances with management graphic system

utilities, and monitor Telemetry Systems

• Provide PC Help Desk support

• Perform and maintain Internet, TCP/IP, FTP local and remote network

Operations

• Perform Documentation Analyst Management utilizing high speed Xerox

Printing Systems, and Elixir Form creation.

• Modify JCL, DCL, UNIX programs, and run production jobs

• Create shell scripts for system command operations

• Migrate data to newly acquired computer systems

• Provide INGRES database administration

• Telecomm system monitoring, maintenance, and provide networked host

computer system data retrievals

• Distribute job reports and maintain daily operation logs

• Lead Operator, and participate in computer system management projects

• Supervise, interview, and train new employees

TRAINING:

• CISCO Networking: A Comprehensive Hands-On: Mar. 2008

• LINUX Server Installation and Configuration Hands-On: Nov. 2004

• Digital VMS Management Essentials: Mar. 1999

• Supporting Microsoft Windows NT Server 4.0 - Enterprise: Sept. 1998

• Inter-Networking Microsoft TCP/IP on Microsoft Windows: May 1998

• Supporting Microsoft Windows NT 4.0 - Core Technologies: Aug. 1997

• Borne Shell Programming: Apr. 1997

• Data Communications and Networks: Jun. 1995

• UNIX Systems and Networks Administration: Sept. 1994

• UNIX System Administration: Apr. 1994

• Installing and Managing TCP/IP: Apr. 1992

• UNIX User for DG AVIION: May 1991

COLLEGE

CERTIFICATIONS:

• Geographical Information Systems: Dec. 2000

• Data Entry: August 1987

• Computer Information Systems: June 1987

SOFTWARE SKILLS:

DCL, DNS, NFS, FTP, TCP/IP, HP OpenView, MS DOS, Microsoft Office Suite (Word, Excel,

Power Point, and Project), Windows XP, NT, 2000, MS Access, ORACLE Utilities, Visual Basic,

Netscape, Internet Explorer, RedHat, Fedora, and GIS ArcView and GPS applications.

REFERENCES: Available upon request.

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