Customer Service Sales

CURRICULUM - VITAE

JAVED AHMAD

Sir/Ma’am,

With ref. to your advertisement, I would like to apply for the said vacancy.

As a Customer Service Manager, I have put some special attention on Operations, Brand Building, Customer Satisfaction, Client Retention, Brand Recognition and Marketing, apart from resolving client issues, creating brand satisfaction and Customer Loyalty. I have a good understanding of the customer buying behavior and brand positioning according to the industry needs/customer requirements.

My work philosophy says, if I am given work to complete, I would spend little time in analyzing and planning as per the previous record and customer response to the plan followed, so that I get the best of the output in a stipulated time frame. I strongly believe in re-use of the work with new outlook. Discussions are the best part of my professional approach, as they give new dimensions to a particular situation.

I am looking for an opportunity, where I can be groomed and explore my capabilities, to serve in the benefit of the organization.

Looking ahead for an optimistic encouraging reply.

Thanking You,

Yours Truly,

Javed Ahmad

CURRICULUM - VITAE

JAVED AHMAD

CAREER OBJECTIVE

Operation and Customer Service Manager offering 5 years of experience in progressively responsible areas of Project management, Implementation, Customer management and business development. Possess team building, strategic planning, leadership, professional development, and staff training skills. Also have exceptional communication, coaching, and personal mentoring abilities.

SUMMARY

• Possess 5 years of professional experience in customer response analysis.

• Knowledge of current standards.

• Handling operation projects

• Handled the innovative project of Classpad (tablet PC application in e-learning)

• Familiar with designing layout for various web pages.

• In-depth knowledge of creating workable links between different segment of customer and Organization

• Ability to identify core requirements of a successful Branding procedure.

• Possess good organizational and management skills

• Goal oriented and ability to work effectively with a number of clients

PROFESSIONAL QUALIFICATION

• MBA Marketing and IT

• Good communication skills.

• High Documentation and Presentation skills

• End user Knowledge of SAP

• Extremely reliable, considerate, and organized

• Public speaker and presenter with ability to persuade and motivate diverse audiences to expected reaction.

• Innovative and effective problem-solver, who has proven multi-tasking project and account management abilities.

CERTIFICATION COURSE

Certification course of SAP SD

Certification course of MS office

Certification course of HTML

WORK EXPERIENCE

Mind Shaper Technologies PVT. Ltd. April 5th 2010 – Present

Naraina, New Delhi.

Job title: Customer. Service Manager (Implementation Projects India and Sub Continents)

Responsibilities:-

• Responsibilities include development and management of the marketing plans and

Strategies.

• Managing Vtiger CRM server.

• Responsible for development and implementation of classpad.

• Responsible for implementation of projects across India.

• Preparing blue print of new project and insure its successful implementation.

• Coordinate with the sales and marketing department for the implementation and

supervision of the marketing plans and procedures.

• Train and develop team members to ensure highest levels of qualification, resulting in individual promotion and team recognition.

• Implement national, multi-layered marketing events, from concept through execution with excellent return on investment (ROI).

• Currently in charge of implementing and managing the project operating across India.

• Training the sales force about the emerging product and technology.

• To interact with the teachers through seminars and workshops and to give training on new and emerging products.

• Co-coordinating the proper functioning of project at different school.

• Provides input to the development of product strategy and research and development of new and emerging products

• Making of reports and presentations.

• Introducing new technologies like virtual school, CCE, language lab, e-pathshala across Indian Schools.

Domain knowledge expert at MBD Alchemie

New Delhi 5th June 2009 – 1st April 2010

Responsibilities:-

• Product training of sales people and making them ready to meet challenges.

• Develop past marketing expenses analysis, compared it year over year according to the company marketing investment kinds.

• Provides input to the development of product strategy and research and development of new and emerging products

• Preparing strategies for meeting sales target.

AVS webs Pvt. Ltd. January 13th 2009 – June 1st 2010

Surajmal Vihar, Delhi

Job title: Marketing Executive

Responsibilities:-

• Assisted the manager in the projects like Web technologies and Event management.

• Design and implemented the posters exhibition and display of the products.

• Responsible for the endorsement of the products for the local dealers and shopkeepers.

• Organize and coordinate Conferences and events.

• Attaining the sales target.

• Giving presentation to clients about the product and services.

• Generating leads for the sales.

• Maintaining good relation with existing customers.

• Providing feedback for the development of new and customized product.

• Doing promotion events through seminar, events and functions.

• Doing branding of product and services.

Ezeetips Pvt. Ltd. June 2005- July 2006

Rohini, Delhi

Job Title: Customer relation Executive

Responsibilities:-

• Managing Customer queries.

• Providing online solutions.

• Gathering customer requirement and giving development plans to superiors.

• Planning and strategy making

• Market research as per product.

• Media planning.

• Brand promotion.

Ezeetips Pvt. Ltd. July 2006 – June 2007

Rohini, Delhi

Job Title: Customer relation officer

Responsibilities:-

• Oversee client service representative groups and make sure clients receive instant service.

• Communicate with the clients through phones, internet, fax, mails or meet them personally to discuss customer problems.

• Interacting with customers to makes sure that they follow the organization’s protocols.

• Manage all customer requirements and queries and solve their problems swiftly.

• Making sure the customer information is accurate and also supervises payment dispensing.

• Giving out the right information on the objectives of the organization when the clients call for the first time.

• Evaluates the circumstance and determines a proper course of action.

• Helps in determining a suitable solution for the organization during difficult situations by working along with the employee.

• Sustain and maintain an up-to-date record.

• Controlling vendor issues, coordinating worker activities, preparing sales strategies, reconciling data, communicating internal data to upper management and finding new ways to improve services.

ACADEMIC QUALIFICATION

2002-2005 Aligarh Muslim University Aligarh U.P.

• B.Sc. honors (physics) with computer as additional subject.

2000-2001 Aligarh Muslim University Aligarh U.P.

• Senior Secondary School Certificate with Urdu as additional subject.

1998-1999 Central Board of secondary Education Obra U.P.

• Secondary School Examination.

EXTRA

Hobbies

Listening music, Net-Surfing, Teaching, Reading Motivational Books, Find New Tutorials, Playing Table Tennis

Strength

My punctuality, Confidence and Smart work are my greatest Strength.

Salary

As per norms the company but I can be great asset for the team.

PERSONAL PROFILE:-

Name : Javed Ahmad

Father’s Name : Mr. Mushtaq Ahmad

Date of Birth : 14th of Feb, 1984

Languages known : Hindi, English, Urdu

Date:

SIGNATURE

(JAVED AHMAD)

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