Customer Service Maintenance

**** ***** ***** ********** *****. ***** 925-***-**** TerryCrisp@hotmail

Terry D. Crisp

Career Summary

Senior Manager with extensive experience in finance, strategic planning, real estate analysis, facilities management, Human Resources and Information systems

Experience

2004 to 2011 San Jose State University San Jose California

Director, Administrative Services-Facilities Development and Operations

Financial and personnel management responsibility for a large facility service group consisting of over 200 employees including a large journey level physical plant workforce; landscaping and grounds, transportation, custodial, planning design and construction, EH&S, energy and utilities and logistical and administrative services.

Responsible for the Department’s annual budget preparation, forecasting and key performance indicators.

Direct the procurement of new equipment, materials management, services and strategic sourcing.

Responsible for the Customer Service/Work Control Center including maintenance planning and scheduling for a 5 million sq/ft University campus consisting of office, classroom and research space.

Responsible for managing filed, both permanent and temporary, and vacant positions. Prepare cost analysis of positions, reclassifications, reorganization and related fiscal impact.

Responsible for Department Quality and Employee Recognition programs

Research and resolve administrative operational problems and/or customer complaints. Develop recommendations on a variety of matters relating to the development and implementation of policy and/or operational procedures.

Responsible for the department’s IT requirements including hardware and software applications. Successfully implemented a new CMMS system in Work Control which improved efficiency and customer service.

Responsible for reception areas and Administrative “Pool”

Responsible for developing and implementing Departmental Administrative procedures.

Responsible for the Department’s WEB Site content and compliance.

2000-2004 Trammel Crow Company Sunnyvale California

Director, Finance and Planning

All aspects of financial management and strategic facilities planning including: budgeting, P&L, IT, financial analysis, contract administration and procurement

Led team that Planned, designed and implemented a $20Million campus renovation plan aimed at consolidating multiple business units. Achieved annual operating savings of $5 million.

Managed the requirements for a multi-year $80 Million facilities restructuring plan including building dispositions and employee relocation/re-occupancy plans.

Developed and implemented new space occupancy Standards and Policy

Achieved $300,000 in annual cost savings by implementing a cost effective strategy to leverage security systems. Achieved a 20% year over year reduction in loss prevention.

Consistently achieved annual operating budget through the ability to generate and/or implement operational improvements.

1995 to 2000 Amdahl Corporation Sunnyvale California

Director, Facilities Strategic Planning, Finance and Corporate Security

All aspects of Corporate Facilities financial management and facilities planning for five million sq/ft of office, manufacturing and data center space.

Developed and managed the annual and long range facilities plans for six business lines. Achieved a 15% improvement in overall space utilization. Developed and implemented facility disposition plans which reduced one million sq/ft of excess property from real estate portfolio.

Developed and managed the annual operating and capital budgets. Conducted successful executive level presentations to secure budget approvals.

Key facilities representative on a Corporate acquisition and integration team

Responsible for all aspects of Campus Security including: access control systems, security control center, CCTV monitoring, investigations, pre-employment background verification, emergency preparedness plan and Operations Center, and security guard contract.

Organized a led a cross functional team that consolidated a worldwide Security contract that saved $200,000 annually.

Developed a strategy and negotiated with insurance carrier to recover a $2 Million property loss claim. This loss occurred prior to assuming responsibility for Corporate Security and was considered by previous management as uncollectable.

1990 to 1995 Amdahl Corporation Sunnyvale California

Director, Facilities Maintenance Operations and Services

Managed five departments and 105 employees in Plant Maintenance, warehouse operations, cafeteria and Mail Services to support four Million sq/ft multi-campus facilities.

Developed and managed annual maintenance operating budget. In first year, achieved a 10% reduction in facility maintenance and operating expense without impacting services.

Developed and implemented first on-site travel department. Consolidated over 50 travel agencies to single provider. Leveraged purchasing power and achieved a 5% reduction in Travel expense and $1 Million in annual savings.

Launched Company’s first recycling program. Program gained Regional and State recognition in addition to achieving cost savings of $300,000 in the initial year.

Achieved national recognition as one of the Top five Maintenance Departments in the United States. Keynote Speaker at a major Maintenance Conference regarding “Best Maintenance Practices”.

Successfully re-organized and streamlined warehouse operations, logistics, print shop, and mail room services achieving $350,000 in annual cost savings.

Education

University Southern California MS Systems

San Jose State University BS Accounting

San Jose State University BS Criminal Justice

Other: University Of Southern California Information Systems Certificate

Quality Improvement Instructor

Contact this candidate