Customer Service Quality Control

JUSTIN R. ROCK

OBJECTIVE

I am seeking an environment where my leadership and experience can be utilized

throughout the workplace. I am reliable and a quick learner. I have my own transportation.

Working well with a team and without supervision is just one of my key traits. Creating

something from nothing is what I do best, and a satisfied customer satisfies me the most. I

believe working with my hands building and rebuilding things is why I was put on this

planet.

EXPERIENCE

2010 – 2012 Forest River/Glaval Bus Elkhart, IN

Saw Mill Operator

Duties consisted of operating various types of saws and measuring equipment. I created

my own blueprints and then collected all of the necessary materials. After which I cut

and laminated all of the material to fit into each unit.

2005 2009 Monaco Coach Corp. Elkhart, IN

Lamination and routing

This job entails duties such as accurate measuring, laminating, minor welding, and

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assembly of RV units. Tool knowledge and order of assembly are required. Most

importantly a high degree of quality control is necessary to insure customer satisfaction.

1999 2003 Mishawaka Hardware and Paint Mishawaka, IN

Assistant Manager

1997 – 1999

Part time Customer Service

Duties consisted of customer service and being fluent in all departments including

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fasteners, electrical, plumbing, heating and tools. I also took care of needed repairs on

windows, screens, lamps, clocks, small engines picture frames and small home

appliances.

SKILLS

For the last nine years I have assisted members of the community by going to their home

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and completing odd jobs for them. These jobs consisted of faucet repair, electrical work,

doorknob and hardware replacement, in home window repair and light carpentry work.

Growing up I have done work with my father and brother doing numerous carpentry

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projects including deck building, home additions, large scale landscaping, drywall. Also

car repair, including minor welding, paint and suspension are a passion of mine.

EDUCATION

1995 1999 Mishawaka High School (Graduate) Mishawaka, IN

n Metals 1 and 2

Power Mechanics

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Woods 1 and 2

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All available AutoCAD classes

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Law Enforcement from the Elkhart Area Career Center

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HOME PHONE 574-***-**** CELL 574-***-****

E MAIL ********@*****.***

516 N. CEDAR ST. MISHAWAKA, IN 46545

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