Management, Security/Law Enforcement, Hospitality, Customer Service

Richard Michael Garcia

Phone: 520-***-****

**** *. ****** *** *****, CA 91950

Email: *********@*******.***

EXPERIENCE:

El Rio Health Center, Inc. Tucson, Arizona Security Officer, 2006

First Responder to alarm & dispatched calls; made decisions to take action based on situation, facts & known position limitations.

Site checks, direct traffic/Vehicle towing/Escort after hours.

Coordinated Random Employee drug testing.

Ambulance and Local Law enforcement assistance.

Guard messenger - money, prescription, mail, liquid nitrogen & specimen transports.

Monitor Cameras – Investigate and provide written reports for situation

Responsible for Lost & Found

Employee key assignments

De-Escalation/Escalation of Force, Strategies for Managing Verbal/Physical Confrontations (Control & Restraining).

Contribute to building positive team; Maintain patient & staff confidence to protect operations by keeping information confidential.

JW Marriott Starr Pass Resort & Spa Tucson, Arizona Lead Housekeeping Supervisor, 2004 - 2006

Supervised daily operation of Housekeeping Department

Monitored Lost & Found and general clean programs.

Assisted in hiring, developing and retention of a very diverse workforce to deliver excellent service.

Trained Housekeeping staff on new work processes and service skills.

Ensured hotel policies were administered fairly following SOP’s and LSOP’s.

Participated in management of Departments controllable expenses to meet budget goals.

Responsible for final inspection of rooms on daily basis, approximately 100 inspections per week.

University Medical Center Tucson, Arizona Environmental Services, Housekeeping Lead, 2003 – 2004

Supervised the overnight housekeeping & floor crew throughout the Hospital.

Responsible for the cleanliness of the Emergency/Trauma, OR, all public areas, offices & patient rooms & discharges.

Responded and communicated to issues as incidents/escalated situations arise.

QUALIFICATIONS:

Bilingual – Spanish –Read, Write, Speak. Able to interact with people of various cultures, social, economic & educational backgrounds. History of planning and organizational skills. Able to develop practical plans and schedules for meeting goals. Can demonstrate strategic and critical decision making. Ability to meet deadlines, perform under pressure and maintain good customer relations. CPR/Defibrillator trained/certified. Knowledge & Experience with various Securities Systems, Fire Protection Systems & Emergency Procedures. Arizona DPS Concealed Weapons Permit & valid Arizona DPS Guard Card. MOAB Trained (Management of Aggressive Behavior) for Public Safety Officers.

EDUCATION:

1999 Sunnyside High School, Tucson, Arizona, Diploma

2000 Pima Community College, Tucson, Arizona, Various computer training courses

2001 Pima Community College, Tucson, Arizona, Spanish II

REFERENCES: Available upon request

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