Customer Service Administrative Assistant

Renee Eckert *****.******@*****.***

732-***-**** Clark, NJ

SUMMARY OF QUALIFICATIONS

Receptionist: Eight (8) years experience in office procedure, proficient in computer skills, customer service and front desk reception (multi-line switchboard). Ability to multi-task, detail orientated, and entrusted by superiors with confidential information. Responsible for maintaining spreadsheets, information management, purchasing supplies and mail distribution. References upon request.

• Microsoft Word & Excel

• Data Entry, Proofreading, Filing

• Customer Service

• PointClickCare • Outlook & Lotus Notes

• Receptionist / Multiline Switchboard

• A/R & Billing Reconciliation

• File Maker Pro

Genesis Health Care / Westfield, NJ April 2011 to October 2011

Customer Relations Data Coordinator Temporary, Duration: 6 months

• Assuring data collection, data input, and information management meets quality standards and required deadlines, including filing and maintenance. A/R & Billing Reconciliation

• Profile customer demographic data and charges for service and goods consumed.

• Receptionist / Multiple line switchboard relief, Front desk lobby. Patient confidentiality.

• Purchase supplies, distribution, storage, inventory, maint. of equipment & calling for repairs.

Wakefern Foods Corporation / ShopRite, Elizabeth, NJ November 2009 – May 2010

Administrative Assistant – Advertising Temporary, Duration: 6 months

• Prepared and entered quantity/destination distribution lists intended for several printing companies, for the weekly circulars via File Maker Pro.

• Approved invoices and processing for payment. Billing Reconciliations & Filing.

• Proofread ads/circulars for art, space reservations, add/delete description & codes.

Pathmark Stores, Inc., Carteret, NJ September 2005 – April 2008

Proofreader / Advertising- Admin

Pathmark was acquired by The Great Atlantic and Pacific Tea Company in December 2007.

• Proofread weekly circulars on a three week build to release schedule.

• Fifty-Two circulars a year, Sunday newspaper, grand re-openings, in-store flyers, and coupons.

• Compared and indicated differences of item descriptive, codes, price and artwork, coupons, and continuity programs on newspaper, including versioning.

• Prevented company loss by identifying major conflicts, before circular release.

EPS- Control Clerk (Electronic Payment Systems)

• Maintained accurate MS Excel spreadsheets, data entry and recalculating daily totals.

• Entrusted by management with confidential materials and information.

• Overseeing and investigating Pathmark stores debit/credit card sales, billing disputes via internet, fax, interaction with the stores Bookkeeper and management.

Thrift Investment Corporation, Fords, N.J. April 2000 – October 2005

Collections / Verifications/ Customer Service / Credit Investigator

• Updated (data entry) insurance coverage into database through processing incoming mail.

• Communicated with, insurance agents through oral/written communication for verifications of insurance and customers for collections. Heavy phone communications.

• Requested applicants’ references and profile by phone to produce loan applications.

• Administered Equifax generated credit bureaus for loan applications.

• Executed verifications of employment, property ownership and open loans.

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