Customer Service Representative

Pamela Spratley

P.O. box ****

Carrollton, GA ***12

Cell: 404-***-****

Email: *************@*****.***

OBJECTIVE: To obtain a position where my extensive experience and communication skills can help in achieving customer satisfaction and to enhance the company image.

SUMMARY OF QUALIFICATIONS:

Excellent interpersonal skills demonstrated in the positive relationships held between coworkers and supervisors

Motivated and reliable employee

Take the initiative in company tasks

Accustomed to working in fast-paced environments with the ability to think quickly and successfully to handle client interests and concerns

WORK EXPERIENCE:

Tanner Health Systems

03/2011-present

ED Transporter Volunteer

Greet patients or other visitors and transport patients and families between the ED waiting room and other areas of the hospital. Ability to provide directions and walk visitors and patients to locations within the hospital. Show families where coffee and refreshments are located. Monitor lobby bathrooms for cleanliness and also call support center for housekeeping needs. Understanding of and commitment to confidentiality and comprehensive knowledge and scope of all HIPPA regulations.

Randstad

07/2005-10/2009

Customer Service Representative

Performed quality control on calls to ensure that the customers were taken care of in a timely and efficient manner. Expert consultant in the local labor market, and in clients’ businesses, understanding their needs and the candidate profile that best meets them. Aimed at improving labor flexibility, retention, productivity and efficiency

SunCom Wireless

Richmond, Virginia

11/06-08/07

Account Representative

Improved customer retention through programs and service provided to the customer. Utilized mechanized systems to initiate and complete service orders and handle customer requests. Administered system functions on all opening, closing, and balancing procedures to according to finance guidelines.

AAA MID-ATLANTIC TRAVEL AGENCY

Richmond, Virginia

02/00-06/01

Senior Travel Fulfillment Consultant

Provided information on customs regulations, required papers, such as passports, visas, and certificates of vaccination, and currency exchange rates to international travelers. Consulted published and computer-based sources for information on departure and arrival times, fares, and hotel ratings and accommodations. Planned, described, arranged, and sold itinerary tour packages and promotional travel incentives offered by various travel carriers, utilizing knowledge of available travel services and promotional techniques.

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