Customer Service Human Resources

Ashley Young

*** ******* ***** **** *********, TN 37076 901-***-**** ***************@*****.***

Objective

Customer Care Rep interested in assisting with training and development of processes to allow department work more efficiently. Organized and detail- oriented pursuing for a career level in Human Resource, Training/Development, or Call Center Managerial position.

Profile

A creative dependable, thorough individual with excellent communication skills that has the ability to work independently, seeking a position that utilizes effective administrative, customer service support, Human Resources, and professional communication skills. Possess proven administrative, organizational and client relationship skills supported by computer knowledge and experience. Possess a reputation for maturity, productivity, ability to handle pressure, and for flexibility in administrative/executive projects.

Able to use own initiative and work as part of a team. Proven leadership skills, including managing and motivating other staff to achieve company objectives. An effective communicator at all levels within an organization. Good problem solving and analytical skills. I’m flexible and versatile – able to maintain a sense of humor under pressure. I’m poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments.

Skills Summary

Project/Time Management

General/Front Office Skills Customer Service

Scheduling/ Conflict Resolution Phone Etiquette Skills

Computer Savvy

Team-building skills

Employment History

Cummins Inc. – Nashville, TN

Customer Care Rep, 2012 – Present

Assist with coordination of product information between business units, distributors, end users

Interpret troubleshooting techniques to provide assistance to customers

Manage conflict and diffuse situations to provide optimal resolution. Management of assigned accounts aligned with Service Level Agreement that includes but not limited to daily/weekly/monthly reporting. Measures, communication with details, follow through with deliverables. Work with internal employees, distributors, suppliers, and other business units to maximize service to customers

Cummins Mid- South – Memphis, TN

Dealer Support Rep, 2009 – 2012

Receive, review, and dispatch incoming parts orders. Process/expedite engine down orders. Follow-up telephone calls to ensure accuracy of orders and increased sales. Schedule telephone calls to dealers and end users for promotion of sales and prospecting for potential customers. Assist dealers and customers with technical advice concerning correct parts and application.

Medtronic – Memphis, TN

Customer Account Specialist, 2009- 2009

Received and routed incoming calls; Entered customer orders as needed; Research complaints;

Process returns, credit, pricing through analytical and operational support

Facilitate company goals in the areas of transaction reconciliation, customer satisfaction, unit and revenue growth, and regulatory compliance; Proactive account and order management (using all order channels) Ensure customer relationship needs and business requirements are met.

Education

University of Memphis – Memphis, TN

May 8, 2011 Bachelor of Arts – Sociology

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