Customer Service Manager
Resume:
Alejandro G. Lengua Confidential Resume
Indio, CA. 92201 ********@*****.***
• SUMMARY OF QUALIFICATIONS •
Have a strong background in Account Payable Skills. I have been working in the gas station industry for seven years as a Manager, ready and willing to travel, if so required, at any time.
Key Strengths Include:
• Quickly identifying and resolving customer service issues
• Data Entry Experience
• Excellent skill in Microsoft Excel, Word, Power Point, Etc
• Bilingual (English / Spanish)
• PROFESSIONAL EXPERIENCE •
ASSISTANT STORE MANAGER – ExxonMobil – Aliso Viejo, CA. I work alongside Sales Associate and Safety Captain, helping to coach and support them. I also developed my management skills, while helping their Store Managers run successful stores. (2009 to Present)
TEAM LEADER – Target / Starbucks – Mission Viejo, CA. I manage their store’s operations and was responsible for financial results. I coached and trained in-store partners as we worked side by side. I was responsible for the quality of customer service and beverages in their stores. (2007 to 2009)
LOAN OFFICER – First American Capital – Santa Ana, CA. I worked as an originating loan officer, generating leads and procuring new loan applications. I reviewed credit and income documentation, as well as reviewing appraisals, to determine proper program placement per guidelines, and submission to various mortgage lenders. I am experienced with many loan types, including Alt-A, Sub-Prime and 2nd mortgages, both refinances as well as purchase loans. (2001 to 2007)
MANAGER – Chevron - Tustin, Irvine and Lake Forest, CA. I was responsible for up to 15 employees. I handled all labor scheduling and payroll, customer service, inventory and fuel supplies. I worked for Union 76 prior to Chevron, as assistant manager for 2 years, and then promoted to manger, which included the same duties as mentioned above. (1994 to 2001)
• EDUCATIONAL BACKGROUND •
Saint Jean H. S. – Buenos Aires, Argentina University of Buenos Aires – Argentina
REFERENCES: Available upon Request COMPENSATION: Open to Negotiation
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