Registered Nurse Customer Service

Linh Mac

OBJECTIVE

To secure a primary registered nurse position.

EDUCATION

Bachelor of Science in Nursing May 2011

Arizona State University, Phoenix, Arizona

GPA 3.90, Graduated Summa Cum Laude

Member of the Student Nurses Association

Member of the College Council of Nursing Student

CLINICAL EXPERIENCE

Student Nurse, Carl T. Hayden Medical Center, Phoenix, AZ January 2010-Present

• Manage acute illnesses and chronic disease exacerbations of patients on the telemetry unit and Intensive care unit

• Counsel clients regarding health risk factors, smoking cessation, physical activity, and disease management

• Focus on health maintenance, health promotion, risk reduction, and client education

• Conducted thorough assessments for 1-4 patients every 1-4 hours in a 12 hour shift while maintaining patient safety

• Wrote weekly reports and period in depth care plans for 2-3 patients a semester with concept map and cross-links

• Used the Pixis system for medication, made thorough nursing notes on all acute care patients and used the Omni cell.

Student Nurse, Mayo Clinic, Scottsdale, AZ August 2010-December 2010

• Administer Versed and Fentanyl per doctors orders during procedures that required conscious sedation

• Assessed response and consciousness to pharmacological measures while utilizing therapeutic relaxation to calm patients

• Utilized good verbal and written communication to thoroughly explain procedures to patients as well as chart

RELEVANT EXPERIENCE

Receptionist, Blu Sol, Litchfield, AZ April 2008-September 2008

• Demonstrated strong communication skills using a telephone and computer to schedule appointments for staff

• Consulted and educated clients on appropriate products for them, as well as product use and maintenance

• Clarified and settled discrepancies with clients through use of problem solving and communication

• Appointed appropriate therapist to specific clients taking into account the strengths and weaknesses of therapists

Server, Kabuki Japanese Restaurant, Glendale, AZ March 2007-August 2008

• Provided excellent service for up to 200 customers a night during a 6 hour period in a fast paced environment

• Managed inventory issues and ordered supplies to maintain stock levels crucial for quality service

• Problem-solved and negotiated diverse customer service issues through effective listening and communication

• Developed a loyal customer base by cultivating strong client relationships

• Maintained standard of orderly and efficient delivery of customer care

Assistant Manager, Country Food Market, El-Mirage, AZ January 2004-August 2009

• Hired, supervised and motivated 2-3 employees daily delegating pertinent responsibilities

• Analyzed and managed budget of approximately 10,000-30,000 dollars worth of inventory

• Enforced employer standards and established rapport with employees by positive affirmation of employee task execution

• Increased profits in the Winter of 2008 by 15%, while reducing waste and unnecessary costs by 9% through seeking a new supplier and increasing advertising

• Recovered and oversaw inventory, decreased business theft and increased employee morale

CERTIFICATIONS

Fingerprint Clearance Card, State of Arizona June 2009-Present

Child and Adult CPR, Heart Savers June 2009-Present

Basic First Aid, American Red Cross August 2007-Present

SKILLS

Intermediate proficiency in speaking and understanding Vietnamese

Good Verbal and Written Communication

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