Manager Customer Service

STELLA SPROAT

*** ********** ***** *****: 630-***-**** Bloomingdale, IL 60108 Email: kqgry0@r.postjobfree.com

GENERAL MANAGEMENT PROFESSIONAL

Office/Operations Management | Spa/Salon Management| Team Leadership

Passionate and dynamic General Management professional with over 20 years experience as an Office Manager, Clinic Manager, Restaurant Manager, Salon Owner/Manager, Makeup Artist, and Nail Technician. Effective communicator with exceptional leadership, beauty industry, and business management skills. Licensed as a Nail Technician, with certifications in Television, Photography, and Theatrical Makeup.

Business Management

Operations Management Vendor Management

Relationship Management Client Satisfaction

AREAS OF EXPERTISE

Performance Management

Finance/Accounting Functions Television/Theatrical Makeup Photography Tanning

Nail Artistry & Health

SALON PROFESSIONAL EXPERIENCE

Merchandising/Retail

Sales & Marketing

Training & Development Team Leadership

Oral & Written Communication

AMERI LASER CENTER, Downer’s Grive, IL

AMERICAN LASER CENTER, Hinsdale, IL

Clinic Manager

Dedicated manager responsible for daily operations, training and development, performance management, and sales, marketing, and customer service.

Supervised staff ensuring proper training, performance, and attendance.

Generated sales through innovative marketing strategies and customer service. Maintained financial records and facilitated all daily operations.

PURE MED SPA/BRITE SMILE BRITE SKIN, Orland Park, IL

Clinic Manager

2008-2009

Talented manager tasked with operations management, training and development, and sales generation.

Facilitated staff training and development; addressed performance and attendance issues as needed. Increased sales through utilizing marketing strategies and client consultations.

Maintained all business operations, including accounting, sales, and human resource functions.

COOPER’S HAWK WINERY & RESTURANT, Burr Ridge, IL 2007-2008

Restaurant & Winery Manager

Successful restaurant and tasting room manager responsible for daily operations, financial and human resource functions.

Supervised employees; oversaw performance management, training, and performance management. Recruited, interviewed, and supervised staff; managed scheduling and attendance.

Provided inventory management, cost reduction, cash management, and budgeting functions.

*Served as a Makeup Artist/Nail Technician, 2002-2006*

ALTA MODA SALON & SPA, Hinsdale, IL 1990-2001

Founder/President/General Manager

EDUCATION & PROFESSIONAL DEVELOPMENT

LICENSED, NAIL TECHNICIAN, STATE OF ILLINOIS

CERTIFICATIONS INCLUDE: TELEVISION MAKEUP, PHOTOGRAPHY MAKEUP, THEATRICAL MAKEUP (COLUMBIA COLLEGE)

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