Customer Service Representative

PROFESSIONAL QUALIFICATIONS

Experienced professional seeking an Office Receptionist or Client Service position being HIPPA and CPR/ AED Certified, Licensed Notary.

PROFESSIONAL EXPERICENCE

MEDICAL CITY DALLAS, Information Services (Volunteer) 2010-present

Providing patient information, receiving and routing calls to patients. Collecting and routing information to the designated departments; Administers administrative duties to guest ambassadors and colleagues.

RANDSTAD - IRVING, TX July 2008- December 2010

Contracts:

BANK OF AMERICA, Property Preservation Specialist

Managed compliance for contractors, property inspections reviews, research, and performed other support operations functions as required. Verified REO/PPO audits

AMERICAN HOME MORTGAGE, Customer Service Representative

Updated PIR1’s completion into MSP. Updated 300 to 500 properties daily “FTV” reports. Processed utilities bills, code violations, invoices, and other office related duties

FANNIE MAE, Customer Service Representative

Prepared documentation for clients, processed invoices, researched and requested bids approvals. Received and made 40 to 60 calls daily; Entered data into TRAX, AMN daily.

Skills

MS Office, Meditech, Medical Terminology, Scheduling, Data Entry, 10-Key, SharePoint, I-Portal, CFSC, LSP.

EDUCATION

Richland College - Garland, TX

Health Care Information Technician (HCIT) Certificate Program – 2011

Competency Domains:

Implementation Support Specialist, Terminology in Healthcare, ICD-10, Configuring EHR, Networking

Richland College - Dallas, TX

Computer Information Technology Specialist Certificate – 2000

Langston University – Tulsa, OK

Bachelors of Arts, Psychology, 1996

PROFESSIONAL ORGANIZATION/COMMUNITY INVOLVEMENT

HIMSS - Healthcare Information and Management System Society (Member)

Operation Care International

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