Customer Service Human Resources
Resume:
ANGI MARIE LITTLE
**** ************ ****, **********, ********* 70544
011.965.9445.8317
*********@*****.***
SUMMARY OF QUALIFICATIONS
Creative, dedicated, and performance-driven professional with outstanding work ethic and great determination, coupled with the ability to analyze and interpret information and execute problem resolutions with high integrity of confidentiality. Possess proficiency in developing and implementing office management, corporate communications, and business strategies. Goal-oriented professional with demonstrated ability to thrive on administrative challenges, combined with efficiency in increasing productivity utilizing strong background in data encoding, presentations, project development, and customer care. Currently hold an Active Secret Security Clearance.
KEY STRENGTHS
- Strategic Analysis and Execution
- Organizational Leadership
- Event Planning
- Communication and Interpersonal Skills
- Customer Service
- Time Management
TECHNICAL PROFICIENCY
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Typing Skills: 60 to 75wpm
- Internet Research
AWARDS
- Outstanding Customer Service 2005 and 2007
- ITT SYSTEMS
EDUCATION
Business Office Management
KAPLAN UNIVERSITY
Fort Lauderdale, FL
Certified Medical Assistant (CMA)
REMINGTON COLLEGE Lafayette, LA
PROFESSIONAL EXPERIENCE
ITT SYSTEMS DIVISION ~ Camp Arifjan, Kuwait
Housing Lead/Acting Housing Supervisor 2005-Present
Demonstrate exceptional performance in overseeing the supervision, escorting, and directing of subcontractor employees in maintenance, safety, plumbing, electrical, and cleanliness of more than 300 units, while ensuring proper inventory of supplies for living quarters. Proficiently serve as liaison between KRH and the 1100 employees of ITT. Utilize exceptional leadership skills in supervising and training nationals on the daily operation of the ITT Housing Department. Engage in processing an average of 900 work orders per month to ensure timely and accurate response to customers’ needs. Arrange schedule of units to be inspected, maintain inspection logs, as well as record deficiencies and assist in Health and Welfares with ITT GMASS Human Resources Department.
- Involved in coordinating and consolidating the movement of personnel from 17 buildings that generated significant cost savings to the U.S. Government
- Proficiently answered housing emergency phone (24/7) while coordinating with KRH technicians and completing the job in a professional and timely manner
- Recognized efforts and promoted to Lead for ITT Systems Housing Department
KELLOGG BROWN AND ROOT ~ Camp Arifjan, Kuwait
Administrative Associate/Logistics Coordinator 2003-2005
Held responsible for planning, scheduling, and administering daily operations of the Retrograde Yard for 250 personnel, processing travel arrangements, payroll, R&R, and demobilization request. Participated in meetings, recorded notes, and communicated the information with concerned personnel. Effectively executed general office duties on a daily basis.
Property Specialist 2003-2005
Provided efficient assistance to property management team in identifying company property, assigning property numbers, and recording all pertinent data. Accomplished monthly and year-end inventories on all property located in theater while ensuring proper handling and maintenance of property.
MAGNOLIA MARKETING ~ Lafayette, LA
Receptionist 2003
Handled multiple phone calls and provided data entry support for one of the largest marketing firms. Efficiently assisted the accounting representatives in collecting invoices and recoupment of funds.
SUPERIOR ENERGY SERVICES ~ Broussard, LA
Human Resources Specialist 2002-2003
Functioned as an apprentice with the Human Resources Department responsible for answering all incoming calls and directing guests and new employees to respective offices. Conducted orientation for offshore personnel as well as briefing of incoming and departing personnel while maintaining daily status report and notifying personnel of termination and promotions. Performed background investigations to ensure qualification of individual for employment while maintaining confidentiality of information.
GERRI'S HOME HEALTH CARE SERVICES ~ Broussard, LA
Private Duty Health Care Provider 2000-2002
Administered medication, monitored vital signs, and maintained daily medical charts of six patients. Escorted patients to daily appointments or daily events while serving as liaison between the doctor and patient and contacting the emergency response team when necessary.
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