Customer Service Manager

Carlos Benson page # *

**** ***** ****. # **

San Ysidro, CA 92173

619-***-**** (cell-9-5 pm)

E-Mail *********@*******.***

O B J E C T I V E

A challenging position into the hospitality industry, in which will utilize my experience, skills and allow growth potential.

SUMMARY OF QUALIFICATIONS

• Bilingual (English-Spanish) • Financial Projection & Planning

• MS Word, Excel, Outlook • Budgeting

• Group & Convention • Forecast and Reports

• Cash Management • Accounting & Cost Control

• Food & Beverage • Auditing & Controls

WORK EXPERIENCE

11/07 Present IHSS County of San Diego/Flora G Benson San Diego, CA

Care Giver

Provide medication according doctor prescription

Daily log of glucose and heart pressure Reading

Make the monthly payments and reconciliation

Cleaning and food preparation according diet

07/08 – 06/09 Westin Gaslamp Quarter San Diego, CA

Accountant/ Income Auditor

Night audit verification and POS matching VS PMS

Credit card transmitting, chargebacks and daily reconciliation

Income journal, group billing, collection calls

EOM entries, accruals,

07/02 – 05/07 Elite Show Services, Inc. San Diego, CA

Customer Servvices Rep./ Security Guard

Provide an excellent customer service, information and Security

On several events on San Diego area (Padres, Chargers, Feria del Mar, Concerts,

Sports etc.)

03/05 – 07/06 Hotel Solamar San Diego, CA

Staff Accountant

• Establishes and audit all internal/financial controls

• Audits revenue/Income journal, A/R, Bank Reconciliations

• GL Reconciliations, charge backs to Financial Statements

• Groups Billing, Taxes preparation and Guest disputes

06/02 -11/04 Embassy Suites San Diego San Diego, CA

Income Auditor/Accounting Assistant

• Follow up on internal controls according Hilton’s procedures

• EOM closing and variance vs Budget

• Group’s billing, commissions and collection

• A/R, income audit, Daily bank Deposit and Systems balancing (F&B vs Sys 21)

• A/P reviewing, charge backs and Accruals for EOM

page # 2

11/00-08/01 Ramada Inn / Hotel Controller San Diego, CA

Establishes and Audits all internal financial controls

• Payroll, A/P, A/R, and bank reconciliations

• Completing Income journal, deposit, cashiers fund

• General ledger reconciliation and financial statements

• Forecast/Budget/Actual analysis and Taxes preparation

2/00- 11/00 The Cliffs Resort/Accounting Manager Shell Beach, CA

• Income and night Audit reviewing

• Daily Report Preparation

• Generate reports for management and corporate

• Completing daily bank deposit, bank funds audit

• Inventories, month end, and forecast

1/98-10/99 Los Arcos De Mazatlan, Sea Food Restaurant Chula Vista, CA

Manager/Accounting

• Managed the sales, marketing and cost control functions

• Provided customer service and trained staff

• Coordinated various events to ensure quality standards

• Income audit reviewing, payroll, financial statements

2/93-01/98 Big 7 Hotel and All Seasons Inn Chula Vista, CA

Front Desk and Reservation Mgr, to General Manager/Accounting Supervisor

• Income/night audit reviewing, payroll, A/P, A/R, F/S

• Directed all phases of hotel operations

• Monitored accounting processes and guest services

• Managed Personnel, Front Desk and Reservations departments

• Administered daily accounting functions

• Supervised night and income audit, Payroll, P&l, A/P, A/R

3/90-1/93 Plaza Del Mar Hotel & SPA /Controller Tijuana, Mex.

• Developed group and convention property procedures

• Recruited and trained personnel

• Supervised income/night audit, cash flow projection

• Supervised Front Desk and Reservations departments

• Contacted and communicated with travel agencies for tourism information

3/75-2/90 Grupo Posadas de Mexico – Fiesta Americana Hotels Fiesta Americana, Holiday Inn, Condonar Hotels (Time Share)

Acapulco, Puerto Vallarta, Mazatlán, Cancún

Income Auditor/Preopening Team, Condos & Hotel Administrator, controller

• Administered ownership and co-ownership maintenance fees

• Reviewed and analyzed flexible room operations (Time Share, Ownership, Co-owner)

• Distribution of rental pool

• Managed the budgeting and auditing processes

• Was responsible for accounting procedures according to manual

• Reviewed and implemented standards of hotel chain

• Reviewed financial statements, cash flow projects and measures

• Balanced and verified group activities and events

• Collected for group activities and breakdowns

• Developed a program to open hotels on the main resorts destinations of Mexico

• Trained operational, administrative and financial areas

E D U C A T I O N

Tecnologico De Tijuana Tijuana, BC

• Accounting

Universidad De Guerrero Acapulco, MEX

• Accounting (4 years)

References available upon request

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