Engineer Quality Assurance

MARINA FISHMAN

SAN FRANCISCO, CA *****

******.*******@*****.*** 415-***-****

http://www.linkedin.com/in/marinafishman

PROFESSIONAL SUMMARY

Solutions-driven, talented, and flexible Software QA Professional skilled in identifying defects in technically-challenging environments is looking for a position analyzing requirements, planning QA strategies to assure the highest quality of products; develop test documentation, encourage new ideas and innovations, and help developers to design and implement cutting-edge programs and processes. Excellent work ethic consistently recognized for contributions to many key projects. Effective organization skills; ability to multi-task, prioritize and stay on track. Self-motivated contributor with a demonstrated ability to achieve results in a fast-paced environment. Strong communication and problem solving skills.

TECHNOLOGIES

QA Methodology, Agile/Scrum & SDLC/Waterfall, ISO 9001, IBM Power Systems AS/400, enterprise-level multi-tier systems: SaaS, EDI & CRM on a variety of platforms and browsers; Win 95/98/NT/2000/ME/XP/Vista/7; Win-NT/2000/2003/2008 server, QA Lab, imaging system (Norton Ghost), Microsoft Office, Web browsers, E-mail, Lotus Notes, Remedy, ApTest; firewalls, anti-viruses, MS SQL Server; Oracle, DB2, Query 400, Robot, Batch jobs, IIS, MTS, HTML, UNIX, SQL and Mac OS, LAN/WAN communication, QTP, Quality Center, Rational Visual Test; SourceSafe, CruiseControl, Perforce; TTPro, Trac, Wiki.

PROFESSIONAL EXPERIENCE

MHN, Inc (A Health Net Company), San Rafael, CA 2008-2010

Software QA Analyst, Production Support

Tested customized MHN applications (CRM – Unity and AS400 – Symphony) in all functional areas. Responsible for new functionality, system, functional, regression, integration, verification, GUI, compliance and performance testing, including the development and execution of test plans, cases and scripts for various features and functions.

• Performed necessary investigation, analysis and evaluation to determine project feasibility. Conducted QA Reviews of deliverables, contributing to “go/no go” decision.

• Responsible for time estimates, reviews and approval of test plans and test cases created by other team members, prioritizing execution to be sure that projects are released on time.

• Introduced testing technique based on business processes rather than through system files which allowed more thorough testing during system QA and reduced number of problems discovered during UAT.

• Introduced the system of documenting business processes per project that reduced the time spent by developers and business users in explaining program functions with every new project.

• Included detailed steps in test cases and data in test execution which enhanced product quality and saved time collecting/staging data while working on similar projects.

• Provided UAT support, including but not limited to execution, modification of flat files, investigation of problem areas/possible defects, freeing developers to do other work.

• Interacted with engineering, change management, business users, and product management in relaying status of projects under test. Provided up-to-date QA Review Checklists, Templates and Examples of Meeting Agendas and QA Reviews, and updated Traceability Metrics.

• Planned the structure and started creation of the first Regression Test Suite of Symphony application (AS400). Availability of Regression Suite allowed test case utilization in different projects for Integration testing, without spending time duplicating documentation, allowing extra time for actual testing.

• Developed automated testing strategies and scripts using HP QTP for some regression processes.

Support.com, Inc (Formerly SupportSoft), Redwood City, CA 1998-2007

Software QA Engineer

Responsible for server/analyst/user side testing, including the development and execution of test plans for various features and functions of SupportSoft applications: enterprise-level multi-tier and SaaS hosted solution support.com. Duties included review requirements and designs; organizing knowledge transfer sessions; setting up environments; creating and signing test suits; testing features; organizing and participating in development/QA bug meetings; providing reporting on the process.

• Planned and created QA documentation which improved testing processes and product quality. Developed test plans and cases for multiple product versions, prioritized test cases to ensure timeliness of deliverables.

• Investigated problem areas to ensure product quality. Re-imaged/configured testing machines to re-create problems on all supported environments, and prepared environments for developers. Saved development time, freeing developers to concentrate on other things.

• Maintained QA Lab to company standards. Configured testing environments in accordance with customers and marketing requirements in order to release high quality products. This helped to lower defect return from the field.

• Improved QA processes to save time while ensuring quality. Designed sanity checks and test case templates. Organized test sets and sessions for each release, developed report templates, and estimated necessary testing time.

• Introduced and enforced test case “timing” and prioritization that provided management with idea of size of release and greater flexibility when choosing tests to be accomplished in given time frames.

• Coordinated QA team activities to ensure on-time deliveries. Distributed new features among team members, assigned preparation of environments responsibilities, organized knowledge transfer sessions with developers, instructed QA team in understanding new functionality, created and delegated test sessions, collected and sent bug and progress reports.

• Often worked on testing customized solutions/patches for particular customers. That freed customer support time for other tasks.

• Did investigation work for special projects like updates, released version in new environments in order to find out possible difficulties, providing complete reports that were used as a base line for the new releases.

• Tested localized and internationalized versions of SupportSoft products in nine languages.

OTHER RELEVANT EXPERIENCE

Test Plus, San Francisco, CA - Software QA Engineer

Prosoft Lab, Pleasanton, CA - Software QA Engineer

EDUCATION

Certificate, Software Quality Assurance and Introduction to SQL, Test April Computer, San Francisco, CA

Certificate, The School of Business and Commerce, San Francisco, CA

BE, Water Supply & Waste Management, College of Public Works, Moldova

AWARDS

Key member of team that received Software Technical Assistance Recognition (STAR) award from the Services & Support Professionals Association (SSPA). Also received Product of the Year award from Customer Inter@ction Solutions™ magazine.

LANGUAGES: English, Russian.

Contact this candidate