Sales Customer Service

Location:

Charleston, SC, 29483

Salary:

optional

Posted:

September 06, 2012

Contact this candidate

Resume:

Albert C. Johnston

*** ******** ******

Summerville, SC 29483

843-***-****

**************@***.***

OBJECTIVE: DEVELOPE NEW SKILLS AND HELP OTHERS !

QUALIFICATIONS:

Active DOD clearance

** **ars Mechanical Experience

15 years + Sales and Customer Service Experience

10 years + Management Experience

A quick study, adapts quickly to new environments

Excellent Communication Skills, Do not mind speaking in front of large groups

Communicate clearly and effectively

Excellent computer skills

PROFESSIONAL EXPERIENCE:

September 2007-Current:

Force Protection Industries, Inc.

Hwy 78

Ladson, SC 29

843-***-****

Manager: Robin Vargas

Currently FSR in Kuwait, I have been here on and off since 2009. I have performed trouble shooting and been involved with the refurbishment and maintenance on the CougarA1/A2 CAT I, CAT II. Everything from injector replacement, A/C repair, all filters, electrical, replacement of all body parts, Engine replacement, IBIS Tec lighting, ISS systems, and currently assigned to work and support SAIC on the LTI Line

Have worked at the plant since 2007 the last position as a Technical Analyst on the Buffalo A2 Maintenance Manual (Steve Mayes) and served as Technical liaison with the Marines on the on Cougar A1 Cat 1 Operators Manual.

I have also worked on the production line on most variants of the Cougar, Mastiffs, Ridgebacks, Wolfhound and CRSP vehicles. (Benton Johns and Harold Pickett)

I was involved with the electrical systems of the Buffalo A2 (Richard Guillot and Laura Stininger)along with being involved with all aspects, Air Digger, Engine placement, T-Case installation, Rear Differentials everything of the build and testing of the A2(Rick Gordon and Mike Dale)

Also on the Buffalo A1 my responsibilities included: Installation of Fire Suppression Systems, Wiring of the inside dash, Hydraulic, Fuel tanks, Battery Box, rear and front bogies, drivelines, motor installation, etc. also have helped develop work instructions on the PFD for the A1 and the job element worksheets for the A2. (Rick Gordon)

My work ethic is what I consider my best attribute.

Reason for looking: I just enjoy learning new things and growing with the company.

July 2003- January 2007

Luv Homes

6933 Rivers Avenue

North Charleston, SC 29406

843-***-****

Manager: Julian Pangrass

* Managed Sales Operations while adhering to company policies

* Dealt with Quality Planning, Control and Improvement

* Tracked and produced records of sales productivity

* Maintained training systems to achieve sales and company objectives and to assist Team Members to reach their full potential.

* Maintained a CSI (customer satisfaction index) of 92%

* Conducted weekly sales meeting

* Participated in resolving customer complaints and disputes.

* Developed business plan on an annual basis.

* Set goals with team in an effort to achieve business plan.

* Ensured location maintained compliance to all safety and environmental regulations.

* Formal training or related experience in business management.

* Ability to communicate with individuals at all levels.

* In the top 20% of the company the entire time worked and

was #18 out of 2500 sales reps in the company when left.

February 1991-June 2003

Diamond Springs Water Company

1210 Alleghany Street

Charlotte, NC 28206

704-***-****

Owner: Ralph Conte

Started in route sales after 14 months advanced to Route Supervisor (9 years) during which time our customer base went from 1800 customers to over 11,000 customers or 3 routes to 14 routes and 2 installation techs and 4 outside sales people.

Dealt with all types of customers from homeowner’s to CEO’s and Business owners. I was in charge of corporate accounts such as BOA, Wachovia, Carolinas Health Care, Wix Filters, Eckerds Drugs, Duke Power and Bellsouth to name a few.

* Supervised approximately 18 employees

* Dealt with all aspects of management, budgets and inventory.

* Handled Human Resources, hiring, terminations, disciplinary actions, and counseling

* Trained Route Salespeople in product presentations

* Trained Route Salespeople in pre-trip inspections, Driving classes, Incident awareness, Safe Driving skills

Reason for Leaving: Moved to South Carolina

1981-February 1991

Truck Parts Inc.

707 Kennedy Street

Charlotte, NC 29206

* Rebuilt transmissions and differentials for diesel trucks

Eaton, Rockwell, International, Clark, Mack, White, New Process, GM, etc.