Project Manager Quality Control

A. GRAHAM KNIGHT

*** ******** ****, **********, ** 18901 • 267-***-**** • ************@*******.***

Successful IT executive with over 14 years of broad experience in support and development ranging from strategy creation to systems integration and solution development seeking an IT & Marketing manager position. Strong experience in both small entrepreneurial organizations to multibillion fortune 100 organizations including Merck and J&J. Extensive experiences in strategic planning, operations and project management, large scale design, build and deploy.

Expertise in:

• IT Business Processes • Program and Project Management • Application Validation

• Business analytics • Application Development/Implementation • Process analysis

• Customer/Physician Portals • Data Base and Content Management • Healthcare Industry

PROFESSIONAL EXPERIENCE - CONSULTANCY

Empathy Lab | Project Manager 3/2010 – 10/2010

• Interactive agency project manager with accounts totaling one million dollars

• Expertise in leading multiple projects through all phases of an interactive project lifecycle

• Utilized supporting tools, including MS Project, JIRA Open Air, MS Office suite including Excel and Word

Johnson & Johnson | Operations & QC Manager 11/2007 – 12/2009

(Centocor Ortho Biotech Inc, COBI)

• Project manager for COBI Medical Affairs portal (www.medversation.com), a portal with a $5 million annual budget that includes a vast amount of content to facilitate discussions between the physicians and their patients focusing on the benefits and risks of certain treatment and related therapeutic drugs.

• Managed areas within the Medical Affairs business unit to mitigate issues as well as creating the Quality Control and Operations areas.

• Managed the requirements and reviewed new designs created by Brownstone interactive agency

• Excellent oral and written communication skills.

• Experience working in different cultural environments including business, IT and offshore.

• Interviewed, coached and mentored multiple staffing departments

• Reviewed web site requirements and provided estimates and project timelines.

• Implemented the SDLC (System Development Life Cycle) process in an effort to have successful development initiatives within the business unit of the Medical Affairs department.

• Utilized supporting technologies, including Documentum, FAST Search, XML DB’s, Java, Google analytics & JIRA issue management system

Merck and Company, Inc. | Construction Manager 10/2003 – 10/2007

• Project manager for Merck's e-Business Strategies and Solution (eBSS) marketing portals (www.merckmedicus.com, www.mercksource.com, www.merckservices.com, and www.merckproductservices.com), which serve over 300,000 registered users, and have a combined budget exceeding $4 million annually.

• Responsible for all eBSS development initiatives as well as all maintenance and operations activities, which included ensuring the timely resolution of site related issues as well as working with the project sponsor to define and communicate requirements and needed resources.

• Client side liaison with G2/Refinery to review requirements, wireframes, PSD’s, Comps and final assets for each build and deploy

• Engaged the eBSS Portal Business leaders to provide resource estimates and project scope

Merck and Company, Inc. | Quality Control Lead

• Ensured Merck SDLC compliancy and project deliverables were met for the Merck's USHH-IS Quest application, which served over 10,000 sales representatives.

• Applications used included ClearQuest, Documentum, Test Director, ClearCase, and the entire MS Office suite.

Bank One | Senior Business Analyst 2/2003 – 10/2003

• Organized requirement gathering sessions within the Credit Card Services division.

• Created business and functional requirements based on client specifications.

• Communicated and collaborated across multiple business lines and IT teams to analyze and map process flows and documented decision trees using Vision and MS Office

GlaxoSmithKline Pharmaceuticals | Quality Engineer 5/2001 – 7/2002

• Designed, developed & implemented a managed process to validate 3rd party CD-ROMs for use by over 8,000 pharmaceutical sales reps on multiple SFA (Sales Force Automation) platforms.

FULL TIME PERMANENT – I.T. LEADERSHIP

NaviSys Enterprise Solutions | Senior Business Analyst 5/2000 – 5/2001

• Wrote requirements and validated software and data for Life Insurance and Annuity Product applications (LifeCAD/MP).

• Performed QC testing using tools such as PVCS Tracker, UNIX, Oracle T.O.A.D., FTP and PL/SQL.

Universal Business Systems | Project Leader/Account Manager 5/1996 – 6/1999

• Installed UBS software in clients’ sites.

• Trained the staff on utilizing the financial applications, BOL (Bill of Lading), Costing, Pricing, Routing and Report writing.

• Developed Standard Operating Procedures, business requirements and training manuals.

MILITARY BACKGROUND

U.S. Navy | Enlisted Officer Bethesda, MD 1985-1990

• Managed an Outpatient clinic with a team of 10 staff and 6 physicians.

• One of ten out of 80 promoted to higher rank due to outstanding leadership.

• Served in the Hematology/Oncology clinic & Intensive care ward at the Bethesda Naval Hospital.

EDUCATION

The Chubb Institute 03/2000

Certification Program Computer Programming

VB, HTML COBOL, DB2

The University of Maryland 06/1993

Bachelor's Degree - Bachelors of Arts, Speech Communication

PROFESSIONAL AFFILIATIONS - BUSINESS

Business management | President

Riesentöter Region Porsche club of America 01/2009 - Present

• Serving as President for a nonprofit organization with an annual budget of $250,000. The Club sponsors driving programs, charity benefits and social events.

• Implemented improved policies and procedures to identify ongoing financial improprieties, emphasize procedural transparency and continued improved communication.

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