Data Coordinator
Resume:
SHANNON L. STONE
Jonesboro, GA 30236
*********@*****.***
Data Coordinator
Data Management & Quality Assurance Specialist
Reliable, quality-focused Data Coordinator seeking a full-time position in Data Management and/or Document control. Over four years experience in the planning and development of databases for clinical trials and coordinating data management activities. Expert knowledge of ICH/GCP guidelines and several clinical software programs.
CORE COMPETENCIES
• Database Screen Design • Case Report Form Design • Protocol Development
• Training/Development • Validation Testing (IQ, OQ, PQ) • Monitoring/Auditing
• Setting-up Database Architecture • Coding • Database Lock
• Create Standard Operating Procedures
PROFESSIONAL EXPERIENCE
STAFFLOGIX – KIMBERLY CLARK Roswell, GA 2007 – Present
Data Coordinator
• Complete the organization and review of clinical records in preparation for entry into the clinical database
• Generate ad-hoc reports to track critical variables for Statistical Analysis
• Create data management plan and annotated case report form to be submitted to the clinical team for approval
• Create edit checks and derivations to be used in clinical database
• Perform User Acceptance Testing on new/updated clinical databases
• Assist with the coding of medications and adverse events
• Generate and process data clarification forms to query for discrepancies
• Complete data cleaning procedures to prepare for database lock
• Provide expertise/training to new members of team
ATHEROGENICS, INC. Alpharetta, GA 2006– 2007
Data Coordinator
• Complete the organization and review of clinical records in preparation for entry into the clinical database
• Create edit checks and derivations to be used in clinical database
• Generate and process data clarification forms to query for discrepancies
• Perform User Acceptance Testing on new/updated clinical databases
• Complete data cleaning procedures to prepare for database lock
ASSURANT SOLUTIONS Duluth, GA 2004– 2006
Customer Service Specialist II
• Monitored customer service associates to ensure prompt response times
• Researched escalated issues for customer retention
• Created training materials and conducted training seminars for new hires as well as current employees.
• Provided technical support for workforce management software
• Assisted workforce management with inbound/outbound call tracking and forecasting call volumes
CHARTER COMMUNICATIONS Duluth, GA 2002– 2004
Customer Service Supervisor – Quality Assurance
• Managed thirteen associates
• Generated and implemented standard policies, processes and best practices
• Tracked performance issues to improve customer handle time
• Created a specialized retention team designed to resolve escalated customer issues as well as reduce turnover
• Assisted with the training of new hires.
EDUCATION
Studies pursuant to a Bachelor of Science in Computer Science, Georgia Southern University, 2000
SOFTWARE PROFICIENCY
Adobe, MS Office Suite, HTML, Java, JavaScript, SQL, XML, Visio, SharePoint, ClinPhone, ClinTrial, Teleform, Seapine, Windows Vista/XP, WHO-DRL, MedDRA, DS Navigator
REFERENCES
References are available upon request
Contact this candidate