Change Management/Training/Organizational Development

SHARON C. O’NEIL

CHANGE MANAGEMENT/TRAINING/ORGANIZATIONAL DEVELOPMENT

Highly accomplished training professional with extensive history devising and executing strategies to provide comprehensive organizational development programs that impact operations and drive results. Quality-driven, decisive leader, with proven success assessing needs and streamlining business processes. Highly creative; adept at providing innovative solutions to difficult problems. Strong team leader with excellent interpersonal communications skills.

Training/Development • Program/Project Management • HRIS/SAP Technology Deployments •Budgeting

Communications • Employee Relations • Problem Resolution • Strategic Planning • Team Leadership

Policy/Procedure Development • Change Management • Process Management • Relationship Building

PROFESSIONAL EXPERIENCE

WEILL CORNELL MEDICAL COLLEGE OF CORNELL UNIVERSITY, New York, New York • 2007 – 2009

Among the top ranked clinical and medical research centers in the country dedicated to education, research and patient care.

Change Manager

Recruited to implement and manage strategies for training, organizational development and communications. Oversaw medical college SAP deployment and training.

• Designed and implemented organizational strategies for change management and communication.

• Conducted departmental workshops for business process review and developed procedures documentation

• Oversaw website and video development

• Oversaw creation of all project documentation

• Designed and conducted training for SAP implementation

RICOH AMERICAS CORPORATION, Montville, New Jersey • 2007

International office automation and electronics provider with more than 3B in annual revenue.

Manager

Managed all aspects of curriculum design, development and implementation. Created vision for learning and organizational development strategy relating to the design, development and implementation of curricula. Redesigned and streamlined business processes, reduced cycle time and developed departmental procedures. Created and directed change management initiative.

• Implemented internal departmental business processes resulting in a 20% increase in productivity.

• Implemented quality initiatives which increased customer satisfaction.

• Aligned departmental and employee goals with business needs.

SHARON C. O’NEIL • Page Two • ******@*****.***

PROFESSIONAL EXPERIENCE continued…

RESOURCES GLOBAL PROFESSIONALS, New York, New York • 2006

Publicly traded international professional services organization with more than $600M in revenue.

Consultant

Evaluate client HR, training, and organizational development systems, programs, and processes to devise comprehensive solutions, developing business requirements for new technologies and leading projects to design courseware for training instructors. Prepare and present solution proposals to client executives. Ensure completion of project implementations on time and within customer budget. Determine project scope, milestones, and deliverables based on client corporate objectives.

• Led project for major pharmaceutical client to create and deploy software solution for all internal training programs.

• Crafted and documented detailed business requirements for major insurance customer’s HR application.

CITIGROUP, Englewood Cliffs, New Jersey • 2001-2005

Worldwide leader in financial services institution with more than $83B in annual revenue.

Senior Manager

Directed all aspects of launching and managing state-of-the-art training and organizational development center, from establishing curricula to cultivating partnerships with accredited institutions for on-site degree programs. Created strategic vision for operation, to include performance standards and metrics as well as technology-enabled solutions.

• Analyzed existing processes and devised and documented enhancements to streamline operations, delivering 15% productivity improvement.

• Created comprehensive training programs to encompass entire operation, including executive coaching and management development, increasing employee satisfaction index by 48%.

• Deployed knowledge management system to house procedures and training materials.

• Authored grant proposals for training and development, generating $430K in start-up funding.

• Delivered 2-grade-level improvement for 82% of associates enrolled in Adult Basic Education curriculum; 28 associates achieved Associate’s degrees and 21 received Bachelor’s degrees.

• Honored with numerous awards for outstanding performance, including the Outstanding Leadership Award and the Quality Excellence Award in 2004 and the Merit Award in 2005.

BLOCK DRUG COMPANY, INC., Jersey City, New Jersey • 2000-2001

International pharmaceutical company acquired by GlaxoSmithKline.

SAP Training Manager

Led strategic planning for training and organizational development relating to enterprise SAP system deployment. Assessed operations and incorporated streamlined processes to train associates in all areas of operation, including manufacturing, distribution, and administrative support at corporate.

• Transformed failing SAP implementation into success by directing realignment of business processes that reduced production costs 20% and delivered productivity gains of 28%.

SHARON C. O’NEIL • Page Three • ******@*****.***

HOFFMAN-LA ROCHE, Nutley, New Jersey • 1996-2000

Worldwide leader in pharmaceuticals and diagnostics with over $27B in sales.

IT Lead Analyst

Recruited to assemble and direct 38-person team to implement and manage strategies for training and organizational development. Oversaw SAP deployments and training for corporate facility and

across Canada that was on time and within budget. Conducted in-depth needs assessments to design training courses and programs for technology-related learning.

• Led training of more than 1500 associates in SAP and other skilled areas.

• Developed successful tool to analyze associate skills and map career paths.

ADDITIONAL EXPERIENCE (details on request)

UNITED PARCEL SERVICE (UPS), Instructional Designer, Mahwah, New Jersey • 1993-1996

EDUCATION

Bachelor of Arts, English

Caldwell College, Caldwell, New Jersey

Training and Management Development Program

NYU School of Continuing Education

PROFESSIONAL MEMBERSHIPS

Project Literacy ~ VP, Executive Board of Trustees

American Society for Training and Development ~ Member

Society for Human Resource Management (SHRM) ~ Member

Contact this candidate