Administrative Assistant Customer Service

Patrea S. Brumfield

**** **** **** ****, ********, GA 30092 Cell 678-***-****

***************@*****.***

Senior Administrative Assistant

“With extensive diversified experience gained in secretarial clerical functions”

Accomplished and innovative administrative assistant with well-developed interpersonal communications and problem solving capability, that supports team efforts and company goals.

Core Strengths

Multiple project management

Time management/ Organizational skills

Customer Service management

Flexible and adaptable to changing environment

Strategic planning

Follow-through/follow-up skills/ detail oriented

Computer Skills: Windows, Microsoft Word, Excel, Access, Publisher, Outlook, Power Point, Data Entry, 10-Key

Professional Experience

Medtech Institute Tucker, GA

Senior Executive Administrative Assistant 2009- 2011

Executive Assistant to management; receive and relay messages; handles request for information assistance. Received visitors and students in a professional, pleasant manner, ensuring their needs are met while visiting, and directing them to appropriate personnel.

Answering or redirects telephone or email messages, including voicemails, paying careful attention to critical messages and reacting by providing clear communication.

Liaising with property management to coordinate maintenance and building repairs.

Coordinate and maintain campus calendar, including screening and ongoing communications with executives utilizing initiative, good judgment and confidentiality.

Received, review, research, and verify attendance; transcript request; transcripts; diplomas; records and other documents for accuracy, completeness and conformance to applicable rules, regulations, policies and procedures. Processing all documents in compliance with established policies and procedures.

Maintain strict confidentiality on all job-related matters; while interacting with all levels of staff and internal department personnel in a professional manner.

Establish and maintain office filing both paper and electronically; record-keeping including data entry.

Provided clerical duties as assigned to support the business objectives and purpose for the executive management.

Administrative Assistant 2007-2009

Responsible for receiving incoming calls on 10-line switchboard, screening calls for department managers.

Greet prospective students, managed lobby and reception area.

Information source for all departments, problem solver with critical thinking skills.

Manage reports, using data entry (MS Access, MS Word, MS Excel) and report reconciliation.

Assist with special projects

Promoted to Senior Executive Administrative Assistant as a result of consistently work performance and customer service internally and externally.

Education

Morris V & E Academy High School Las Vegas, NV 1999-2002

Javelin Technical Training Center Atlanta, GA 2005-2006

Office Information Professional

Word Processing

Electronic Spreadsheets

Presentation Graphics

Office Database Management

Automated Accounting

Administrative Assistant Skills

References upon Request

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