Customer Service Sales
Resume:
Jeannette Stark
Corona, CA 92879
ko7zr5@r.postjobfree.com
Cell: 951-***-****
OBJECTIVE: My objective is to find a Hospice company I can join that has long term growth potential. I am a highly energetic and motivated healthcare professional with a substantial record of success for effectively managing the sales cycle process and building relationships with top-flight physicians across private practice, specialty medical groups, facilities and major hospitals. With excellent analytical communication and rapport-building skills, I achieve better than quota every quarter.
EXPERIENCE:
11-2011 to Present Interlink Home Health and Hospice
Industry Home Health and Hospice
Hospice Liaison
Responsible for generating business from territory referral sources to meet territory and agency revenue and census goals. Responsible to develop and implement programs to raise and establish community liaisons by conducting personalized visitations to all primary referral sources and interested parties, and by representing the agency in community events. Identifies opportunities for formal or contractual relationships with physicians, organizations, and payors. Works with office staff to ensure that new business successfully goes to start of care. Implements territory sales plan and coordinates with operational and clinical leadership to ensure extraordinary customer service.
11-2010 to 11-2011 AccentCare Home Health
Industry: Home Health
Account Executive
Responsible for implementing a marketing plan and for maintaining liaison between referral sources and AccentCare. Establish and maintain contact with referral sources, hospitals, physicians, case managers and insurance companies. Participate in developing new business ventures and prepare presentations to present to potential partners. Provide creative marketing techniques and stay informed regarding competitors, pricing/marketing strategies. Participate in on-going assessment of community needs and help to develop programs as needed. Work to increase number of referrals taken under care. Since I have been with AccentCare, I have doubled the referrals compared to the same months last year.
5-2010 to 11-2010 Vitas Innovative Hospice
Industry: Hospice
Geographic Sales Rep
Ability to manage a territory, to conduct sales calls, presentations, and to generate clinically appropriate referrals by building long term business partnerships. Meet or exceed all growth and development targets and actively establish and maintain market awareness, acceptance and allegiance throughout the local service area. Maintain professional and clinical competence.
Represent the company and its services in a professional and responsive manner. Interact with patient care management and staff in a team fashion consistent with the teamwork culture. Maintain standards of high quality customer service in compliance with federal and state regulations and guidelines.
Reason for leaving: I had a two hour commute one way into my territory.
2-2008 to 5-2010 SuperCare Medical
Industry: DME
Territory Manager
Identify and evaluate the top referral sources in my territory and strategically call on those sources to increase patient referrals for the company. Make presentations to physicians, home health agencies, assisted living facilities, skilled nursing facilities, hospitals and managed care organizations regarding Home Infusion & Nutrition, Obstructive Sleep Apnea, Respiratory and DME. Achieve desired results for the company in a professional and courteous manner via dedication, quality and outstanding customer service. I brought several accounts over to SuperCare that had previously not wanted to use SuperCare due to service issues. They re-kindled their relationship with SuperCare solely on my behalf.
Reason for leaving: Recruited by former manager to enhance her sales team.
11-2006 to 2-2008 Pacific Pulmonary Services
Industry: DME
Patient Care Coordinator
Foster and maintain positive relationships with referral sources, including Doctors offices, hospitals, home nursing agencies etc. Educate referral sources on the benefit of oxygen therapy as well as the growing need for CPAPS. I was also responsible for growing and maintaining a patient base. I made my first patient bonus six months after I had been with the company. The normal expected time frame for this bonus was typically one year.
Reason for leaving: To be able to offer a wider array of products to my referral sources and to expand my product knowledge.
7-2000 to 2-2007 Western Financial Bank Irvine, Ca
Industry: Banking/Finance
Marketing Coordinator
Created and implemented various strategies to assist bringing in business for different departments within the bank. I was also the assistant to the two Investment Vice Presidents, and was directly responsible for customer support. I enjoyed each challenge and growth opportunity as it was presented to me. In 2006 I was directly responsible for assisting the two V.P.’s in bringing in over 1 million dollars in fee income for the bank.
Reason for Leaving: Western Financial Bank was purchased by Wachovia Bank in the fall of 2006 and due to relocation and placement issues I was no longer able to stay there.
1-1999 to 7-2000 Western Financial Bank Orange, Ca
Industry: Banking/Finance
Financial Service Representative
Opened new accounts within the Orange Branch of Western Financial Bank. Serviced existing customer accounts.
Reason for Leaving: Promotion
1-1997 to 1-1999 Western Financial Bank Irvine, Ca
Industry: Banking/Mortgage
Supervisor, Mortgage Records Department
Supervised the mortgage records department of Western Financial Bank. I was directly responsible for twelve employees. Maintained mortgage records for all loans the bank held. In charge of scanning, filing, categorizing and researching all necessary documents to maintain compliance. Also involved with large bank purchases and sales of mass mortgage portfolios.
Reason for Leaving: Bank eventually sold all Mortgage interests.
EDUCATION:
8/1988 Cal Poly Pomona, Ca
Two years College Coursework Completed
6/1985 St. Lucy’s Priory High School Glendora, Ca
Graduated
Computer proficient in Microsoft Word, Excel, PowerPoint and Net Trak.
I am fluent in Spanish which helps me communicate with a wider patient and client base.
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