Sales Customer Service

Alan D. Cox III

**** **** **. ******, ** *****

Cellular 619-***-****

******@*****.***

Experience

Digirad/Antigua Medical Services 08/07 to 12/10

Territory Sales Manager- Southern California, Arizona and Nevada Territories

Capital Equipment Sales and Service Solutions- Mobile cardiac and general nuclear lease model for hospitals, Internal Medicine/Family Practice groups and Cardiologists.

• Grew monthly sales revenue 80% up to $171,230 per month by generating new accounts and up-selling existing accounts nearly doubling the existing territory.

• Used highly developed Sales and Inside/Outside Marketing techniques to increase visibility and profitability.

• Negotiated the sales of pharmaceuticals Lexiscan, Dobutamine, Persantine and the radio-pharmaceuticals Sestamibi, Cardiolite and Thallium to physicians and hospitals, often using my customer service skills acting as a patient coordinator to consult patients on the effects and benefits of the pharmaceuticals and tests performed.

• Managing a two state territory in Sales and Operations spending a majority of my time traveling and prospecting in the field.

• Working with Department Heads we introduced both SalesForce.com and Inside Sales to Digirad. A strategy that produced over 50 new customers in the first 6 months and now is the primary source of all new accounts by the company.

• Authored highly successful scripts and sales strategies for the Inside Sales team and motivated and role played with new Inside Sales Reps.

• Using my Inside Sales background I am able to reach more qualified Physicians thus eliminating unqualified accounts and better utilizing time management.

• Educated customers and physicians on all the benefits of using the stress agent Lexiscan while performing pharmaceutical stress tests on their patients.

• Assisted customers with calculating and collecting their ROI by becoming an expert at billing multiple insurance providers for SPECT stress testing.

Toyota San Diego, San Diego, CA- 7/06 to 8/07

Internet Sales Manager

• Averaging 20+ car sales per month and consistently ranking in the Top 3 on the Sales Leader Board.

• Promoted into the Internet Department after 4 months on the sales floor.

• Responsible for taking Internet sales leads and turning those into closed sales while giving unmatched customer service and expert advice.

• Highly regarded for consistently achieving superior sales results through leadership, planning, and effective implementations, setting clear expectations and deliverables.

ZipRealty, San Diego, CA 6/04 to 7/06

Realtor/Loan Officer

• Managed sales and coordination of financing for residential property sales transactions, single family homes, income properties, and condominiums.

• Awarded ZipRealty's “Eager Beaver” award in 2006 for my relentless prospecting skills and determination.

• Closed over $8,000,000 in real estate and loans in 2005.

• Developed Marketing Strategies to originate new business specializing in ad campaigns, referrals from happy clients and public relations.

• Using my military training background, I was able to train other loan officers in Sales and Marketing techniques and show them better ways to grow their business.

Blackbox Network Services, San Diego, CA 4/99 to 6/04

Lead Technician/Area Manager

• As a subcontractor for Kaiser Permanente I developed and fostered team of 8 highly-qualified personnel capable of supporting assigned and following projects through to successful completion, completing all projects on time and under budget.

• Promoted to Lead Technician after 6 months with Blackbox due to my leadership background and ability to learn all aspects of Kaiser Permanente's Information Technology department.

• Assigned trouble call and work order tickets to the team and followed up on their successful completion.

• Personally responded to emergency calls such as downed servers, lost connectivity and complex mainframe issues.

• Consistently recognized by end users and the IT managers for my ability to respond quickly to trouble calls and eliminate downtime for the customer.

• Managed all aspects of the San Diego team including, the hiring, discipline and termination of employees and managing timecards.

US Navy, San Diego, CA 4/87 to 3/99

Petty Officer Second Class (E-5)

• Lead Petty Officer- In charge of a division in the Communications Department. Responsible for training, development, counseling and discipline of junior enlisted personnel and their families in preparation for deployment to Operations Desert Shield/Storm and subsequent peacekeeping deployments to the Persian Gulf region.

• Served as Training Petty Officer aboard U.S.S. Blue Ridge, USS Fife and HC-11. Received numerous training certificates from Navy sponsored training groups such as FTG Yokosuka, Japan.

• Managed the HC-11/HC-3 squadron store from 1995-1999. Responsible for setting work schedules, ordering merchandise, and submitting budgets to the Commanding Officer. Managed a store that serviced well over 100 daily customers and generated over $20,000 in profit for the squadrons MWR fund.

• Awarded 4 Good Conduct, National Defense, Armed Forces Expeditionary, Kuwait Liberation, Southwest Asia Service medals.

• Responsible for conducting pre-deployment classes for crew members and their families before deployment to Desert Shield/Desert Storm and 3 Persian Gulf deployments.

• Twice nominated for Junior Sailor of the Quarter.

• Utilized military training to ensure compliance with military justice and fire safety requirements.

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