Heather Eastin Resume

702-***-****

ko0ea5@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL/ ADMINISTRATIVE ASSISTANT/SALES REP/ RECEPTIONIST

Core Qualifications/ Skills:

● More than 15 years successful experience in customer service and support with

recognized strengths in account maintenance, problem-solving and troubleshooting,

sales staff support, and planning/implementing proactive procedures and systems to

avoid problems in the first place

● Extensive Admin Assistant and Receptionist Experience

● Extensive Voice Over projects as well as print work for Multimedia projects

● Possess solid computer skills

● Excellent working knowledge using Windows XP and Vista, Microsoft Excel

● Internet Explorer 6.0/7.0, Mozilla Firefox, Netscape

● Microsoft Word, ITG, CITRIX systems

● Ability to train, motivate, and supervise customer service employees

● A team player, acknowledged as “Total Quality Customer Service Professional”

● Quick Learner and On-Task. Well-Organized and Self-Starter

Employment:

Move.com Westlake Village, CA. July.’10-July.‘11

MLS Account Manager

● Work with N.A.R. (National Association of Realtors) servicing web-based software

● Testing online realtor software for bugs, functionality and performance issues

● Researching various trouble tickets

● Acting Liaison between software Programmers and Board of Realtors

● Ensuring quality and timely resolution of all software issues

● Email correspondence and notification to realtors & board members

● Creating work orders for programmers to fix bugs in software

Rapattoni Corporation Simi Valley, CA. May ’03-June ‘08

Customer Service Help Desk Representative

● Work with over 100 Nationwide Real Estate Associations servicing web-based software

needs

● Quickly and effectively solve customer challenges

● Answer all software questions

● Log all incoming agent calls into ITG software

● Create Work Orders As necessary for both QA and Level 2 Tech Support Departments

● Place follow-up calls and callbacks for agent software support

● Answer all agent questions via Email using Microsoft Outlook

● Train user on use of MLS and Secure Logon software

● Train new employees on software and proper employee conduct

● Manually process rejected MLS disclosures documents

● Assist with after hours pager support

● Allocate Level 2 Work Orders to respective departments

● Take incoming calls for supervisor in supervisor’s absence

● Provide the “Voice of Rapattoni” in all multimedia voice-over projects as well as acting

and print work for various multimedia projects

● Travel Trainer on the road at various Trade Shows and Conventions

Pure Beauty Corporate Office Encino, CA. Mar ‘02- Mar ‘03

Admin Assistant/ Receptionist

● Answering and routing all phone calls incoming to Corporate Office

● Faxing, Filing, Mail Distribution, Email correspondence, & all other general office duties

● Event planning for various members of Corporate Staff including President and CEO,

marketing, Real Estate Director

● Booking travel, accommodation, and flight arrangements for most of Corporate Staff

● Working closely with Real Estate Manager developing and gathering various

demographic data and stats

● Single-Handed management and training of staff members for 52 stores regarding the

proper use and maintenance of Bay Alarm System

● Production and mass duplication of all employee training handbooks for all 52 store

locations

● Accompanying various members of Corporate Staff for note-taking purposes

Bargain Network Santa Barbara,CA. Aug ‘95-Aug ‘99

Customer Service Representative/ Sales Rep.

● Handling all escalated customer service calls

● Order/Data Processing via computer

● Incoming marketing and sales calls

● Customer service calls for previous orders

● Calculation of sales floor conversions & percentages

● Training and monitoring all call center calls

● Motivation of call center and employees therein

Education:

S.Y.V.U. High School, Santa Ynez, CA.

Graduated with Diploma

Major- Drama/ Music

‘92-’96

Santa Barbara City College

Major- Music/ Dance

‘96-’97

Moorpark College

Major- Film Acting/ Journalism

‘03-’04

Pierce College

Major- Journalism/ Creative Writing

‘09-’10

***References Furnished Upon Request***

Contact this candidate