System Administrator/System Analyst
Resume:
KYLE SELF
*** ****** ******, **** *, Anchorage, Alaska 99504
****.****@*****.***
COMPUTER ANALYST/SYSTEM ADMINISTRATOR
QUALIFICATIONS PROFILE
Technically inclined, hardworking, and hands-on professional, offering broad-based experience and comprehensive knowledge in all facets of computer hardware and software administration. Interested in pursuing a position within a progressive organization to effectively utilize skills, knowledge, and expertise honed through comprehensive years of experience. Highly proficient in Solaris 10 administration, Windows 2000, XP, and 7, as well as Java, .NET, VB, Office 2003/2007, Oracle 10g, Oracle 8, SQL commands, and Dreamweaver. Adept at generating high-quality solutions that enhance business and IT operations, complemented with expertise in surpassing expectations and rendering optimum level of service regardless of time constraints or special considerations. Capable of providing one-on-one technical support and training services to different individuals toward attainment of goals and objectives.
AREAS OF EXPERTISE
System and Network Administration
Software Installation and Maintenance
Technology Needs Assessment
Technical Support and Troubleshooting
Quality Assurance and Standards
Customer and End User Service
EDUCATION
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY, WITH CONCENTRATION IN SOFTWARE ENGINEERING, 2012
University of Phoenix, Phoenix, AZ
ASSOCIATE OF ARTS IN INFORMATION TECHNOLOGY, 2009
University of Phoenix, Phoenix, AZ
PROFESSIONAL TRAINING
Inclusive Years - Oracle 10g, Solaris 10, and EnCase Software Training
2008
- Encase Enterprise Phase 1 Training
Encase v6 Computer Forensics 1 and 2
2002 - Microsoft Windows 2000 Professional Exam
- Microsoft Certified Professional Certification (W2K)
1997 - Online Banking Training Course
- Macintosh Operating Systems Course
1996 - Quicken Financial Network Training Course to Support Web-Based Section of the Quicken Program
1993 - Intermediate Operations Course, Dean’s List
1992 - Basic Management and Basic Operation Course, Dean’s List
1986 - Pascal Program Adventure (10-Level Maze, Random Encounters, Random Treasure, Character Level Advancement and a Set Objective)
PROFESSIONAL EXPERIENCE
UNIX SYSTEMS ADMINISTRATOR, 2009–PRESENT
GENERAL DYNAMICS | ANCHORAGE, AK
- Manage the preparation and updating of documentation for new or existing systems.
- Exemplify technical proficiency in troubleshooting and providing support and solutions to users.
- Ensure total satisfaction of user needs by closely monitoring system effectiveness and maintaining integrity of proprietary mission-critical systems.
- Utilize, enhance, and maintain current knowledge of relevant technologies as assigned.
- Guarantee the integrity of program using Oracle and SQL on a daily basis.
- Administer a network with several Solaris 10 servers operating on trusted zones.
- Coordinate database alteration of customer by executing a SQL database with an Oracle frontend.
- Serve as primary point of contact in modifying the database through SQL command.
- Perform diverse tasks, such as developing a user account in Solaris, fixing unconnected workstation to the network, monitoring a PMA (laptop) to determine technical problems in server, as well as repairing and maintaining inaccessible laptop with the aircraft.
- Assign to orchestrate and process updated and accurate inventory of all company hardware.
Career Highlights:
- Provided smooth and efficient flight operations for the Air Force by quickly identifying and resolving technical problems and malfunctions.
- Contributed in the successful completion of a Solaris 8 and Oracle 8 upgrade for the entire program.
MID-LEVEL COMPUTER TECHNICIAN, 2005–2009
SAIC | ALBUQUERQUE, NM
- Ascertained the smooth operation of all desktop computers.
- Managed the installation of software packages while resolving complex issues that might arise with the operation of the software, including end-user training.
Career Highlights:
- Traveled to California and completed a training program on how to use the EnCase Enterprise software for hard drive recovery and searching for malicious software and files.
- Gained full knowledge in assembling laptops for people traveling to foreign countries
- Successfully trained and obtained in-depth familiarity with the following:
- Sandia and DoE software packages support, including installation and resolution of problems.
- Recording of calls through a call tracking system called ARS (Remedy) and HEAT.
- Development of trip data and laptops for customer on foreign travel
- Security aspects of a secure environment and resolution of hardware and software issues in a limited area facility
- Management of SIMP calls (Security Infraction Clean-up)
- Set up of Secure and Non-Secure Video Conferences
ENTRUST ADMINISTRATOR/HELPDESK SPECIALIST/WORKSTATION SUPPORT, 2000–2004
RAYTHEON | ALBUQUERQUE, NM
- Regarded as subject matter expert of the Workstation group in software packages.
- Expertly administered the PKI community for NNSA; oversaw and coordinated all HQ directives, skills development for new users, and training for trusted agents in the NNSA Community.
- Held responsible in recording calls and entering tickets using HEAT.
Career Highlights:
- Delivered outstanding service in rendering hardware and software assistance for the Department of Energy.
- Broadened knowledge on the security aspects of working in a protected environment for the Department of Energy.
WORKSTATION/HELPLINE AGENT, 1999–2000
SCIENCE APPLICATIONS INTERNATIONAL CORPORATION| ALBUQUERQUE, NM
- Developed productive relationships with support users in a Windows NT environment through assistance in receiving calls on an ACD system.
- Took over and efficiently handled calls from different points of contacts, spanning several cities across the country, resulting in arrangement, scheduling, and set up of video teleconferences for the Albuquerque location.
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