Manager, Construction, Automotive
Resume:
Ronnie E. Chasse
South Yarmouth, MA 02664
Dear Sir/Madam:
I have enclosed a copy of my resume to review for consideration regarding current and future employment opportunities with your organization.
As you can see, my background encompasses over 20 years of managerial experience. I am seeking a position with a dynamic company where my automotive service and auto body management experience can be especially beneficial. My background spans a broad range of both management and hands on experience to create a diverse area of expertise.
In the past positions I have managed to increase sales by nearly 100% by increasing productivity, customer sales, and customer satisfaction. I also possess a technical understanding as outlined in my resume which enables me to work effectively with all personnel, customers, suppliers and upper management.
I believe my skills and approach to the job are very compatible with your needs for the above mentioned position. Your consideration of my candidacy would be greatly appreciated. I am looking for a compensation package in the mid 60s, although job content and growth potential are of primary importance. An interview would be most welcome at your convenience I can be reached at 508-***-**** or via e-mail at ********@*******.***.
Sincerely,
Ronnie E. Chasse
email: ********@*******.***
RONNIE E. CHASSE _________________________________________________________________________________
15 Lyndale Road South Yarmouth, MA 002664 508-***-****
QUALIFICATIONS Professional Profile:
SUMMARY Effective communicator with excellent interpersonal, organizational and problem solving skills
Interact effectively with a wide range of personalities and at all organizational levels
Highly motivated, conscientious and confident self-starter who performs well under pressure
Cooperative and flexible; readily adapt to changing needs, circumstances and business goals
Enthusiastic team player who embraces a challenge and consistently achieves desired results
Able to manage multiple tasks, set priorities, work within budget and meet deadlines
Demonstrated ability to qualify, hire, train, motivate, supervise and evaluate technical staff
Construction & Property Management:
Extensive experience in managing residential construction projects including renovations, modular
homes and new home construction.
Proven track record collaborating effectively with government and regulatory agencies, project
managers, architects, engineers and subcontractors.
Prepare job estimates and costing, interpret blueprints, secure permits and negotiate contracts with
vendors and subcontractors.
Extensive property management experience including lease/rental agreements, legal process in deal-
ing with tenants, coordinating and collecting monthly payments and managing tenant relationships.
Automotive Service & Body Shop Management:
Over 20 years of management and hands-on experience in the automotive industry as both service
and body shop manager.
Knowledge of automotive service and auto body repair tools and techniques.
Outstanding record of success for effective and profitable management and collaboration with other
departments to ensure efficient full dealership integration of the service and auto body departments.
Performed damage assessments, wrote estimates and negotiated with insurance companies.
Developed and implemented new ideas, policies and procedures to stimulate revenue growth,
improve operating efficiency and increase profitability.
EMPLOYMENT
1990-Present APPLEWOOD PROPERTIES, INC., West Boylston, MA
Owner / Operator
Locate either empty lots or homes in need of rehab, estimate costs for rehab or new construction,
secure financing needed, purchase the property and oversee the construction process from start to
finish. Directly involved in all aspects of both construction and property management.
Maintain a complete and up-to-date working knowledge of all building and construction tools
and equipment as well as materials related to residential construction and design.
Possess an extensive knowledge of modular home construction and design.
Utilize hands-on experience building decks, additions, remodels and ground up construction.
Possess a general and basic knowledge of plumbing and electrical systems.
Have supervised construction of 12 modular homes from site preparation to closing of the sale.
Construction supervision included oversight of land clearing and excavation, foundation instal-
lation and utility installation including septic and city sewer services.
Qualify and select subcontractors and obtain all proper building permits and documentation needed
to complete the project.
Order all material and supplies needed for decks, patios, stairs and landscaping materials including
those needed for retaining walls.
Utilize a working knowledge of CadSoft Envissioneer computer aided construction and design
software.
Have managed 6 two family residential properties including tenant interviews and selection,
creating all rental leases and agreements.
Maintained interior and exterior of all managed properties and handled all rent collections.
RONNIE E. CHASSE ________________________________________________________________________________
- Page 2 -
EMPLOYMENT
Cont’d
1987-1990 MILLBURY MOTORS, Auburn, MA
Body Shop Manager
Similar responsibilities to those described at Rick Starr.
Recipient, “Gold Star Award” from the Ford Motor Company in recognition of outstanding
customer service.
1984-1987 RICK STARR PONTIAC CADILLAC, INC., Worcester, MA
1985-1987 Service Manager
Hired, trained and supervised service technicians, set work standards, monitored and evaluated
employee work performance.
Assisted sales personnel in handling customers’ service issues or concerns.
Supervised the testing of new equipment and made purchase recommendation.
Developed departmental goals including annual operating budget and a marketing plan to best
promote new and repeat business.
Encouraged technicians to acquire and maintain up-to-date skills through ongoing technical
training on new systems and components offered by auto manufacturers.
Kept current on all manufacturer warranty and policy procedures while serving as a liaison with
factory representatives.
Maintained the highest CSI (Customer Service Index) rating from customers by handling custo-
mer issues and/or complaints in a professional, friendly and timely manner.
1984-1985 Body Shop Manager
Managed the collision repair and refinish processes from start to finish.
Developed new business through relationships with insurance adjusters, existing customers and
other sources.
Set department productivity goals, managed operating budget and executed marketing strategies.
Prepared detailed cost estimates and ordered all parts and supplies needed for repairs.
1978-1984 R.E. CHASSE AUTO BODY, INC., Sterling, MA
Owner / Operator
Managed all aspects of this successful autobody business ensuring high quality technical work
and the highest level of customer satisfaction.
Handled, sales, service, business finance, marketing strategy, purchasing, payroll and ensuring
that all work done met the highest and mos current standards of quality.
EDUCATION Professional Training & Development:
Certified Construction Supervisor - Commonwealth of Massachusetts 2002
Certified Home Inspector - The New England Training Academy 1997
Auto Damage Appraisers License - Commonwealth of Massachusetts 1975
WORCESTER VOCATIONAL TECHNICAL INSTITUTE, Worcester, MA
Graduate
INTERESTS Gardening, Reading, Woodworking
References Available Upon Request
Contact this candidate