Customer Service Physical Therapist

Mwati Mwila

*** **. ******* ***** **: 678-***-****

Lawrenceville, GA 30044 **********@*****.***

Objective

To obtain a position in the Communication and Administrative fields, in order to utilize my strong analytical and interpersonal skills.

SUMMARY OF QUALIFICATIONS

Excellent verbal and written communication skills

Team player, problem solver and decision making skills

Able to perform tasks efficiently and effectively

Ability to meet deadlines of projects and highly organized

Confident and able to work well under pressure

Proficient in: Word, Excel, Access, Windows, Filmmaker Pro, QuickBooks, PowerPoint, Outlook, HTML,

Dreamweaver, Visual Basic

EDUCATION

University of Washington, Seattle, Washington

Bachelor of Arts in Communications, December 2008

Deans List: Autumn Quarter, 2008

EXPERIENCE

Global Resources International

Data Entry Admin Contractor Flowery Branch, GA (January 2011-February2011)

Processed orders and invoices in QuickBooks for GRI companies

Entered pricing and quantity for multiple customers according to customer criterion

Provided support to other internal departments that request customer related information

Managed front office by greeting visitors and guests in reception area

Answered and directed phone calls, filed and faxed paperwork, distributed incoming mail and deliveries

UPS (Tracking Dept)

Customer Service Rep Contractor Roswell, GA (October 2010- January 2011)

Input data and documenting/updating cases involving processing delivery change request/delivery intercepts

Informed customers of status of delivery of packages and solving problems

Sent electronic messages to pick up centers for address changes for deliveries and other customer inquiries

Answered and directing 120 inbound calls daily regarding customer inquiries

TSYS Loyalty, Inc.

Material Supply Specialist/Processor Contractor Alpharetta, GA (November 2009-February 2010)

Assisted with support of processing orders, packaged and sorted mail, processed FedEx Mail, filed paperwork

Processed over 500 Redemption/Gift Cards daily, performed in a faced paced environment of over 5,000 employees

Worked individually with minimal supervision on several projects

Coordinated with Allocation team to process reshipped returned mail, entered information in database

Confirmed customer orders, analyzed and solved problems using internet research skills, utilized troubleshooting techniques

Maintained and logged inventory in Excel spreadsheets

Trained and supervised new staff

Axis Physical Therapy Edmonds, WA (August 2008-October 2008)

Receptionist

First point of contact for patients, greeted and checked in patients, received co-pay payments

Assisted patients with paperwork, verified patient insurance information

Scheduled appointments, entered patient information in database, entered dictation data in Excel spreadsheets

Trained and supervised reception staff, assisted physical therapist and aides with tasks

Used HIPPA policies and procedures to handle confidential information

Answered and directed phone calls, faxed, mailed, copied and filed paperwork, prepared patients charts and documents

Terry Hines and Associates Seattle, WA (June 2007-August 2007)

Promotions Intern

Supported and assisted Publicists with on-site coordination for promotion of films, screenings and event planning

Brainstormed ideas and researched target audiences for film promotions

Collaborated in teams to construct promotional techniques for several projects

Communicated with over 50 businesses to establish relationships for film promotions

Promoted over 5-7 new release films per week

Updated Database Listings, answered phones, prepared and packaged promotional items and operated a postage machine

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