Customer Service Sales
Resume:
LeeAnn Eberhard
Johns Creek, GA 30022 Phone: 770-***-****
******.********@*****.***
Summary
• Seasoned customer service professional with attention to detail.
• Enthusiastic, quick learner and over achiever.
Professional Experience
Georgia Flower Shop Norcross, GA Apr 2011 to Dec 2011
Floral Designer
Manage the daily operations of the flower shop. These duties included answering the telephone and taking orders, walk in sales, plants and flowers maintenance, inventory management, daily cleaning, shop upkeep, buying and purchasing of product for shop and keeping shrink to a minimum.
Social Media Manager
Customize and maintain company website. Marketed and promoted company by creating and maintaining social media profiles on Facebook, Twitter, Foursquare, Google reviews.
Atlanta Botanical Garden Atlanta, GA May 2008 to Mar 2011
Visitor Services Lead
Responsibilities as Visitor Services lead include managing and mentoring junior associates and acting manager on duty. Quality controlled associate entered data in paper forms and Raiser’s Edge system. Co-authored front end training manuals and procedural guide for Visitor Services employees.
Visitor Experience Associate
Responsibilities were greeting new guests, welcoming back members, fielding questions, and recording their admissions into Patron’s Edge application. Often was a liaison between Visitor Services and Membership Services by actively promoting and selling memberships and entering these sales into Patron’s Edge and Raiser’s Edge.
Other duties including helping the Membership Services Department on various projects, such as organizing and coordinating the annual Garden of Eden Ball. Assisted the Development staff with collection of annual funds, recorded gifts into the database, and reorganized their filing system.
The Flower Garden Atlanta, GA Feb 2006 to Dec 2007
Floral Designer
The Flower Garden was a full service floral shop located inside the Peachtree Center Mall. Main duties included consulting and designing arrangements for all our hotel and corporate accounts in the Downtown area. Other duties included processing new shipments of flowers, customer service, consulting and advising clients, and fulfilling Internet/telephone sale. Secondary duties were promoting floral shop and services by soliciting, on-premise promotions, and Internet marketing.
Today’s Staffing Atlanta, GA Jun 2005 to Jan 2006
Clerical Assistant
Today’s Staffing is a highly regarded staffing agency that employs many temporary and temporary to permanent positions to many different companies. The two temporary assignments at Today’s were American Honda Finance and Georgia Natural Gas. At both assignments job duties included data entry, learning and using in-house custom software and various clerical work using Microsoft Excel, Outlook and Word
Not Just Flowers Alpharetta, GA Feb 2005 to May 2005
Floral Designer
Duties as a floral designer are processing new shipments of flowers, taking telephone sales, designing arrangements, advising clients with choices on floral arrangements and plants, and maintaining inventory.
One Up Innovations, LLC Smyrna, GA Jul 2004 to Jan 2005
Clerical Assistant
One-Up Innovations is a small business that manufactured and sales orthopedic cushions. Job responsibilities included filing reports, taking telephone/internet orders, corresponding with clients by email, and worked with supply chain management software, such as Intuitive ERP.
Publix Supermarkets Duluth, GA Oct 2002 to May 2004
Floral Designer
Publix Supermarkets is a grocery chain that has been in the Southeast U.S.A. Duties as a floral designer included processing new shipments of flowers, making arrangements, advising clients with choices on floral arrangements and plants, maintaining inventory.
Skills
• Proficient in Microsoft Windows
• Proficient in the use of Microsoft Office, Raiser’s Edge, and Patron’s Edge.
• Leveraging social media, such as Facebook, Foursquare, Twitter, Yelp, and Google products, to market a business and promote sales.
• First aid and CPR certified.
Education and Training
Gwinnett Technical College Lawrenceville, GA Sep 2001 to Jun 2003
Floral Design Certificate
Georgia Perimeter College Alpharetta, GA Jan 2012 to Dec 2013
Associate Degree - Communications
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