Customer Service Sales

Rebecca Lopez

**** ******** ** *******, ** ****9

**************@*****.***

Phone: 956-***-****

Alt: 910-***-****

OBJECTIVE:

To contribute strong customer service, supervisory skills and experience to your company in an Administrative position.

MAJOR ACCOMPLISHMENTS:

Certified Dental Assistant, August-2011

Certified T2 Flex System user, January-2008

Dispatch Operator training, January-2008

Word, excel, outlook, and power point course- A+, January-2008

Certified Banner user, July-2007

Certified Bank of America ATM system operator, March-2007

World class customer service course, October-2002

Sales Associate training, November-2002

World class customer service course, November-1999

Sales Associate training, December-1999

EXPERIENCE:

July 2007 - March 2010

University of North Carolina at Pembroke Pembroke, NC

Administrative Associate

Responsible for maintaining accurate records in vehicle registration 2010and ticketing requisitions, follow-ups with accounts payable and assists the Director in fund transfers by the Budget Officer. Maintains and updates Police & Public Safety website. Operate Cisco directory system while maintaining multi-phone lines at high volume of incoming calls and dispatching police officer with in the department. Responsible for entering permit sales into

the T2 flex system and the collection and reconciling a cash drawer at the end of each day. The collection of fines and ensuring these fines are removed from student, faculty, and staff accounts. Coordinate activities of multiple departments to ensure timely circuit delivery.

Create work schedule for temps, work study students, and internship workers and supervisor these workers.

March 2007 - July 2007

Bank of America Harlingen, TX

Fraud Detection

Assist customers needs, assessments and enhance customers retention by consulting with clients over the phone; deliver high-impact customer service. Developed strategies for

multi-level of complaints while maintaining customer base and high levels of customer satisfaction. Review customers account for identify theft, customer fraud, lost or stolen ATM, fraudulent activity, and counterfeit. Block, restrict, or restore customers account and reissue ATM pins or close ATM debit cards.

December 1999 - May 2003

United States Marine Corps- MWR Camp Lejeune, NC

Sales Associate

Look up pricing for item without price tags, invoice items for counter customers; assist customers with sales, locating items, and check out. Reconciles cash drawer at the end of

day and reset drawer for next cashier. Check orders against packing slips and enter into the computer; follow up on items shortage, stock bins and displays; keep department clean. Maintain positive attitude for Marine's and their families with world class customer service

and highly respectful for their service of the United States Marine Corps.

EDUCATION:

2013 University of North Carolina at Pembroke Pembroke, NC

Some College Sociology & Criminal Justice GPA: 3.0

Three years of college and expected to graduate 2013.

2011 South Texas VO-Tech College Brownsville, TX

Dental Assistant GPA: 3.7

1998 Purnell Swett High School Pembroke, NC

High School GPA: 3.2

SKILLS:

-Skillful tactician with talent to manage multi-functional tasks, execute plans, organize and manage diverse teams, promote communication, provide motivation for achievement of department goals.

-Oriented leader committed to success and accustomed to maintaining strong client relationships.

-Experienced in developing processes/ procedures, assisting and teaching design of

complex software programs to team, contributing to product development efforts for T2 Flex

System.

INTERESTS:

Possess clear vision for success with aptitude to establish goals, develop strategies, and engage with key customers.

Contact this candidate