Sales Quality Control

Jeff Cross

269-***-**** St. Louis, MO *****

kn7hy9@r.postjobfree.com

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SUMMARY

Throughout my career I have had varied and broad experience in business, sales, management, quality and process. My formal education includes Chemical Engineering, Economics and an MBA.

My early career was at the interface between manufacturing and customers. Much of that time was spent working at paper producing facilities managing employees in quality, environmental and process engineering. My role was to guarantee product quality, improve the process, develop new grades, troubleshoot complaints and support the sales process. ISO 9000, SPC, SQC and other statistical techniques were used. I brought an innovative, system wide view to the business.

For the last 10 years I have worked with Nordic Engineering, Inc. selling products to the paper industry; first via my own company, later as an employee and finally as a partner. We identify companies to represent, sell them on our abilities and then market them in a successful manner to achieve maximum results. Flexibility, varied product knowledge, ability to multitask and significant travel are constants. We represent companies from Sweden, Finland, France, Spain, Austria, Germany, Canada and the United States. We are integral to the sales process, coordinate travel with our principals, often prepare quotes, collect receivables as necessary and handle the various activities associated with owning a small business.

Work Experience

Sales/Owner Cross Business Connections, Inc. and Nordic Engineering, Inc. 2000-present

Nordic Engineering, Inc. represents a number of global manufacturing companies selling chemicals, capital equipment and consumables primarily to the Paper Industry. We identify quality companies to represent, understand their products and what they have to offer, and market them to our customers. We are typically present for startups and for follow-up.

Technical Director Crown Vantage Corporation Parchment, MI 1998 to 1999

Crown Vantage Corporation supplied specialty papers for a host of different end uses. These included grease resistant papers, base paper for paint protective tape, base tissue for hydro entangling, and thermal release papers. As Technical Director I hired, supervised and developed engineers and quality control personnel to improve product quality and process efficiency, develop new grades and troubleshoot customer problems.

Technical Director Fox River Corporation, Vicksburg, MI 1992 to 1997

Fox River Corporation, previously Simpson Paper Company, supplied paper for the text and cover market, filling for calendar rolls, light resistant matting for the framed picture market, and much more. As Technical Director, I had supervisory responsibility over engineers, quality and environmental personnel. Indirectly and sometimes directly I was actively involved with insuring product quality, improving process efficiency, developing new grades, resolving customer problems, and oversaw environmental compliance. I was the ISO Management Representative. Was an active member of a multi company group to evaluate and design a shared landfill. I also served as the company representative to an industry Chamber of Commerce Committee.

Assistant Manager, Technical Services Gilman Paper Company, St. Mary’s Ga. 1987 to 1992

Gilman Paper Company historically produced bag paper and coated board. We developed higher value added grades to improve overall profitability. Ones that I specifically contributed to included developing envelope and book paper. I supported continuing development efforts on baseball card stock, flour bag and other grades. As Assistant Manager, Technical Services I also oversaw product quality via hourly and salaried employees, investigated complaints and visited customers to understand issues and identify solutions. I represented Gilman Paper Company with an industry research group looking at the biological breakdown of paper. Served on a joint industry/US Postal Service committee with the objective to understand reasons behind mail processing failures and recommend solutions.

Process Engineer and Asst to the QC Supervisor Union Camp Corp., Franklin, VA 1982 to 1987

Union Camp Corporation manufactured envelope, bond and offset paper, tag stock and coated board. As a Process engineer I significantly lowered defoamer costs, developed a dirt test to quantify pulp quality, evaluated new equipment and used high speed camera equipment to understand and address causes for machine downtime. As Assistant to the Quality Control Manager I supervised 70 employees on an interim basis and dealt with a variety of quality issues. I led a team to design, and obtain approval for a $500,000 computer system to manage quality control data. In a team setting worked to resolve problems associated with a product tracking system.

Sales Trainee Nalco Chemical Corporation 1981

Sales trainee for selling chemicals to the paper industry.

Education

Brenau University 1991 • Gainesville, Georgia

Major: MBA

Activities: After graduation taught a college course on Money and Banking for 2 semesters.

Old Dominion University 1990 • Norfolk, Virginia

Major: MA Economics

Activities: Beta Gamma Sigma honor fraternity

University of Maine at Orono 1981 • Orono, Maine

Major: Chemical Engineering, B.S.

Various courses/seminars on Total Quality Management, Statistical Process Control, ISO 9000, printing and color measurement as well as safety training.

Activities

I have been an Explorer’s advisor, Sunday School teacher, soccer coach and committee member in support of Kalamazoo’s Education For Employment. I served on the Austin Lake community lake board as Treasurer. I am an avid golfer.

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