Manager Customer Service
Resume:
Julie Godino
Woodhaven, NY *****
*****.******@*****.***
Objective: To further my career in the administrative, customer service, or hospitality industry by utilizing my skills to help a business benefit in all-around client and employee satisfaction.
Experience:
Combine Buying Group New York, NY November 2010-June 2012
Member Relations
- Addressed questions/concerns, processed billing, and invoiced a membership base of approximately 1,000 eye care professionals nationwide, while providing executive administrative support in our corporate office.
- Interacted with participating vendors on behalf of our members, as well as for discount negotiation, payment remittance, A/P and A/R, and marketing strategies.
- Planned and executed company participation in events, such as member dinners and wide-scale conventions.
- Aided in the design, beta-testing, and implementation of a new external website and internal billing system.
Apple Seeds New York, NY March 2009-October 2010
Office Manager/Membership Services
- Liaised with staff and families to ensure children had a safe, enjoyable experience while in the facility.
- Performed front desk receptionist duties, such as check-ins, membership/class/event registration, monthly billing and tracking statistics, and acted as administrative support for the General Manager and Co-Founders.
- Handled all marketing for the business, including print and online advertising, signage, e-newsletters, charitable donations, event presence, etc.
- Budgeted for and ordered supplies for the business and employees, and processed incoming/outgoing invoices.
Quality Inn Buffalo, NY March 2008-August 2008
Assistant General Manager
- Worked under an offsite Proprietor/General Manager to instill new rate plans and forecast availability, which increased our revenue, occupancy figures, and overall guest approval.
- Helped bring our property up to current Choice Hotels Brand Standards, regarding property appearance, employee performance, and departmental budgeting, in turn improving our Choice Privileges rating.
- Supervised and trained staff in multiple departments, as well as handled any office duties and daily operations.
Microtel Inn Tonawanda, NY February 2006-March 2008
Assistant General Manager
- Acted as Property Manager in lieu of the General Manager, as well as performed desk clerk, night audit, and administrative/operational duties.
- Worked as the liaison for the Micropass Frequent Stay Program, encouraging registration and point accrual.
- Performed periodic evaluations for all departments, and worked with the Executive Housekeeper to calculate “minutes per room” for the housekeeping staff.
Education:
Erie Community College Buffalo, NY September 2001-May 2004
- A.A. in Liberal Arts with a concentration in Humanities.
- Member of the Performing Arts Club.
Skills and Awards:
- Excellent phone (PBX, PSTN) and people skills, with an ability to excel at administrative tasks.
- Proficient with Microsoft Suite, Outlook, Photoshop, Profit Manager, Opera, Fidelio, and Red Sky.
- Recognized as (one of two) Employee(s) of the Year at the Holiday Inn in December 2003.
- CPR/first aid certified (AHA, 2009-2011).
- Certified as a dance instructor for children with visual impairments (CBVH NYS, 1998-2002).
References: Available upon request.
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