Regina Kelly

*** * *********** ** *** ***, Anaheim, Ca 92804 Home: 562-***-**** - kn2jtj@r.postjobfree.com

Career Overview

Customer Service Representative - Client Relations - Data EntryHighly enthusiastic customer service representative with 4+ years client interface experience.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Personable and responsible Cashier with 5+ years of experience working in fast-paced environments. Solid team player with great positive attitude.Energetic and reliable Retail Sales Associate with 3+ years experience in a high-end merchandise environment.

Core Strengths

• Large cash/check deposits • Conflict resolution

• Training development • Strong organizational skills

• Cash management • Listening skills

• Inventory control • Fast learner

• Telephone inquiries • Energetic work attitude

• Customer service

• Invoice processing

Accomplishments

Customer Relations

• Earned highest marks for customer satisfaction, company-wide.

Conflict Resolution

• Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Follow-up

• Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

• Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

• Handled guest complaints, maintaining a positive dining experience for all rest.

Work Experience

Property Manager

February 2008 to June 2012

Public Storage – Los Angeles, Ca

Earned management trust by serving as key holder, responsibly opening and closing store.Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details and care of merchandise.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Reported sales growth on a quarterly basis.

Store Manager

June 2001 to February 2008

Mcdonalds – Cerritos, Ca

Organized weekly sales reports for the sales department to track product success.Greeted customers entering the store to ascertain what each customer wanted or needed.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Trained new employees by providing knowledge of specific store tasks and policies.Cross-trained and provided back-up for other customer service representatives when needed.Managed wide variety of customer service and administrative tasks to resolve

customer issues quickly and efficiently.Maintained cleanliness and presentation of stock room and production floor.Assisted customers with food selection, inquiries and order customization requesAchieved sales goals and service performance requirements of <20Helped drive sales goals and achieve monthly quota figures.> through new customer sales.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Educational Background

Cerritos College 2002

Norwalk, Ca, USA

Criminal Justice

N/A

Long Beach jordan High school 2000

Long Beach, ca, USA

Dipolma

High school diploma

Contact this candidate