Customer Service Manager
Resume:
REBECCA RIVERA
Apopka, Florida 32703
Qualifications:
* Enthusiastic attitude, always accepting challenges
* Excellent organizational and communication skills
* Self –starter, able to work independently with limited supervision
* Able to effectively manage multiple projects within a dynamic environment
Skills: Proficient in Microsoft Window 98; Word 6.1 & 7.1; Excel 5.0 & 7.0;
WordPerfect 6.1; Lotus 123; Peachtree Accounting; 10 line switch board operator
Medical Manager; Florida Web MD: EZ Call
Fluent in written and spoken Spanish Language
Experience:
Oct. 2004 to Central Florida Endocrine and Diabetic Consultants
Dec .2005 635 N. Maitland
Maitland, Florida 32751
Medical Records/Front desk
Duties/ Skills: Copied and forwarded records upon request. Responsible for the daily correspondence from other Doctors and placed in the patient’s charts. Pulled charts for faxes and phone messages for the nurses to answer. Responsible for the EZ call system to remind the patients of their appointments. Responsible for the downloads from the Florida Hospital
Wed site and placed in patients chart accordingly. Covered the Front Desk, checking in the patient, checking insurances were up to date. Scheduled and cancelled appointments for patients. Download the Dr’s dictation on a daily basis and forwarded to appropriate Dr and place in chart.
Nov.2001 to Central Florida Kidney Centers
Feb. 2004 745 State Road 434 Ste A
Longwood, Florida 372750
Medical Records Secretary/Receptionist
Duties/Skills: Answer phone and handle calls appropriately. Prepare new patient charts.
Responsible for preservation of old record and maintain current record in proper format.
Scheduled patient diagnostic procedures or other medical appointments and related transportation. Monitored proper function of unit computers and printers and reported problems to appropriate personnel. Responsible for preparation of lab requisitions and blood samples following Universal Precautions. Prepared records for storage. Responsible for filing records and reports and for auditing charts for all required information. Maintained inventories and ordered office supplies. Seek and file clinical resumes, discharge summaries, diagnostic reports, consults etc. from hospitals, physician office or consultants. Collected daily statistics for month end reports and duties as assigned.
Oct. 1998 to Benesight (Third Party Claims Administrator)
Oct. 2001 2500 Maitland Center Parkway, Ste 203
Maitland, FL 32751
Support Service
Duties/Skills: Data Entry on he RIMs 2.6 Claims processing system necessary for provider maintenance. Responsible for running reports required for daily workflow. Served as back up for the receptionist.
Administrative Assistant
Duties/Skills: Supported the Customer Service Department in the distribution and organization of necessary customer service information tools. Responsible for daily correspondence and reports for the Customer Service Manager. Worked daily on Microsoft Word Programs such as Word and Excel.
Mailroom/File room Clerk
Duties/Skills: Responsible for the receipt and distribution of daily mail. Skilled in operating industrial postage machines utilized for large volumes of mail. Created and maintained files for the claims department correspondence and claims documents.
Jan – Jul Universal Air Conditioning 154 Conover Street, Brooklyn, New York
1998 Marketing Support/Office Manager
Duties/ Skills: Prepared Proposals for presentation to prospective clients.
Purchased all office supplies and created filing system. Collected time sheets and processed payroll. Responsible for the overall organization of the office.
July- Aug Summer Youth Employment Program C.B. #7 Brooklyn, New York 11220
1991 Field Supervisor
Duties/Skills: Monitored work sites that were participating with the Summer Youth Employment Program. Responsible for the supervision of the youth assigned to my area including submission of the payroll for the participants.
Sept. 1987 St. Christopher Ottile (Center for Family Life-After School Center And summer Camp at
Jan. 1991 Public School 1 and 314, Brooklyn, New York 11220
Duties/ Skills: Accountable for the care and safety of 20 to 25 children ages 6 and 7. Responsible for the scheduling of after school activities while allowing sufficient time for their home assignments.
Education: ASA Institute of Business and Computer Technology
Brooklyn, New York
Diploma in Comprehensive Accounting and Office Automation
Fort Hamilton High School
8601 Shore Road
Brooklyn, New York
Graduate – January
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