Customer Service Training

Dildora M. Damisch

Mobile Phone / E-mail: 1-248-***-****/ *******.*******@*****.***

SUMMARY:

Multi-lingual communicator, experienced in media, education, customer service

- Results oriented individual with ability to critically assess own performance

- Desire to help others

- Positive attitude

- Strong interpersonal and communication skills

- Lateral-thinking, flexible and energetic

- Capable of dealing with all management levels

- Able to work evenings and weekends

- Hands-on / problem-solving mentality and abilities

- Well-connected and active in the international professional community

- Multi-tasking, networking, ability to negotiate and to communicate a message

- Able and interested to work under pressure and to meet deadlines

- Teamwork-oriented, customer-focused with attention to detail

RELEVANT PROFESSIONAL EXPERIENCE & EMPLOYMENTS:

2009 - 2011 Walstreet Institute, Munich Germany

Administrative Asst/Receptionist

Jan 06 – Jun 2007 GMAC, Detroit, Michigan

Global Relocation Consultant, Global Relocation Services

• Assisted and counseled expatriates and their families in the process of home finding and relocation/settlement

• Coordinated and managed destination services, utility services, home finding, rentals, etc. utilizing GMAC services

• Coordinated and handled expatriates and families paperwork

• Consulted transferees on American public school education and higher learning systems.

• Consulted expatriate spouses on continuing education/training and on volunteer work opportunities

Scheduled meetings, made travel arrangements including hotel, car rental, and any other needed arrangements, conducted extensive phone work

Greeted and directed visitors and distributed mail, received, sorted and distributed mail, processed outgoing mail as appropriate

Provided administrative support to Executive Management personnel

Took messages, as appropriate

Maintained and scheduled internal conference room reservations

Jan 07 – Jun 2009 GMAC, Detroit, Michigan

Global Relocation Consultant, Global Relocation Services

Assisted and counseled expatriates and their families in the process of home finding and relocation/settlement

Coordinated and managed destination services, utility services, home finding, rentals, etc. utilizing GMAC services

Coordinated and handled expatriates and families paperwork

Consulted transferees on American public school education and higher learning systems.

Consulted expatriate spouses on continuing education/training and on volunteer work opportunities

2006 – 2009 GLEDCON, Bloomfield, Michigan

Manager, Tutoring, Language Training, Relocation Consulting

Developed business models for a high-quality ESL training provider

Ran day-to-day management, scheduling and bookkeeping activities, marketing and sales

Recruited instructor staff, initiated and supervised training courses

2001 – 2005 Board of Education, Oakland County, Michigan

Managing Coordinator, International Center

Supported expatriate families and students in the process of settlement and adjustment to life and education in the US

Key actor in developing, implementing, managing the international language and literature programs as a business

Recruited teachers, worked with students, parents, school administrators, marketed, sale and handled PR with various local and international communities and organizations.

Organized an International Baccalaureate Program training seminar event with 100 participants

Consulted local school authorities on details of the International Baccalaureate program

Organized and implemented a German-American student exchange program

1998 – 2003 Birmingham-Bloomfield Newcomers’ Club, Michigan

Board Member, Chairperson (non-profit volunteer) of “Intercultural Communication Ambassadors”

Organized and lead a popular series of presentations and meetings on all aspects of culture, traditions, politics, and economics of those countries

1992 – 1997

Various Consultant jobs (Contract/Hourly employment)

- Cross-cultural and Market Economy training, customer service for participants from Russia

- German-Russian trading firms support and commissioning services, fashion industry

EDUCATION

1976 – 1981 Tashkent Textile Industrial Institute, Tashkent, Uzbekistan

Engineer-economist Diploma (Bachelor’s Degree in Micro-Economics), 1981

LANGUAGE SKILLS English, Russian, Uzbek, and German – all fluent

COMPUT

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